The Best Western Phoenix Hotel  

I love the hotel this was my second stay and it won't be my last, the rooms are always spotless and comfortable breakfast is great.The staff are very friendly and helpfull.

The lift is a little slow.

Location to where i had to be. The hotel was clean and the staff very nice. Superb location for a weekend in London

Nice modern bathroom Friendly staff Good value

Room was small (but adequate) Only one lift which took forever to come in the morning!

Location

Small room recieption

comfort,clean,excellent breakfast,staff and position.

windows and walls are not isolating noise well ,but any way it was quit

polite friendly staff good continental breakfast very clean room

the only negative for me was being woken up at 4.25am by a wake up call to the room when i hadn't ordered one! this hasn't happened the 2previous times i've stayed so hopefully won't again!

We stayed here last year and really liked the hotel. The staff are very helpful, the situation is excellent. We liked the cosy bar which gave us the chance to meet up with friends before going out. The breakfast is good and my husband paid the extra for the full English, which kept him going for the whole day. Good price for London.

This year we had a different room which wasn't so nice - very small although there was a small mezzanine with another bed which gave some extra space. I think this room is in need of renovation.

Staff all so helpful and friendly. Very clean bathrooms/rooms. Rooms cleaned daily/towels changed daily. Ambience is wonderful....lovely little nooks to sit in and read the complimentary papers after a very adequate continental breakfast.

nice room and continental breakfast. clean and comfortable. staff were helpful..gave us extra milk when asked. lounge area very pleasant

Not sure of value of best western membership as not yet received upgrade. Staff were very nice explaining why not available and did give us late check out.Satisfied with their response.We needed more milk portions in room.

great location close to Bayswater tube station. helpful and friendly staff. very clean room.

Location and beds very comfy

Heating was not controlled from room and it was too hot

Very clean, especially the linen. Bathroom probably quite recently refurbished. Good selection of cereal, cold meet, rolls, coffees, juice at the breakfast buffet.

Tiny room, but it cost v little. The one I had was downstairs next to the bar, and so there was a little passing noise, but not much.

Good location and a perfectly good room. A little small, but not a problem for one night and had everything I needed for a very good price.

The room was a little tired and worn, but saying that it was clean and the shower room was modern. A little disappointed that it was an additional £7.50 for a cooked breakfast .....

The staff were extremely friendly and helpful. Price was good for central London, very clean, no noise from other rooms, lovely modern bathroom and oh yes it was lovely and warm!!

Room was clean, staff were helpful, excellent location even though not exactly central London.

There was quite a bit of noise from neighbouring rooms and outside, you could hear a lot of what was going on from inside the room.

2nd time stay in the same hotel speaks for itself. Cosy, comfortable, clean, warm and meets all my needs. Location is excellent with lots of restaurants in the vicinity to choose from and adequate shopping outlets/malls around necessary for the traveler - medicine to optician to umbrella shops.

Breakfast spread can be improved.

Location 300 metres from underground

needs double glazing

Good hotel, single rooms are small but this is normal for London, so don't be surprised, rooms are clean, renovated (looks like a year ago may be) have tea and coffee facilities, very close to the metro and buses (as well as a night bus route is thru Bayswater), so I'd recommend this hotel and location for tourist. This hotel is not for business trips I'd say, for business choose another locations (expensive, but quite), next to Bayswater is Notting Hill, Hyde Park, Oxford street on the bus is just 10 minutes

Location /price

Rooms a bit small but ok

Bayswater is a nice area

Old used tiny rooms, ok for a bed and breakfast, unreasonable for a Best Western hotel. They ask to pay all the stay in advance at check-in, which is a sign they fear travelers leave once they see the room. I will never come back, worst value for money I ever had in London through booking.com.

Nice hotel, great location for central London.

Perhaps the room was a little compact....

Clean, comfortable, no fuss

Location and helpful staff

Room a little noisy from street traffic.

It was clean and comfortable, perfectly adequate for an overnight business trip.

Street outside was a little noisy at night time.

I have stayed at the hotel before. It is conveniently located, the staff are friendly and the rooms are clean. Whilst the decor is a little dated, the hotel has flat screen TVs and modern bathrooms. The hotel is reasonable value for money and feels safe. The hotel also feels very safe. I wouldn't hesitate to recommend the hotel to friends.