The Best Western Phoenix Hotel  

Very friendly staff, humble but complete enough breakfast.

It was clean. Well priced and in a convenient location for tube stations.

Location is great, room was clean and warm and our double room was a reasonable size for London. Bath and shower facilities were also good, bed was comfortable after a long day of sight seeing.

Breakfast time and service was chaotic, appeared disorganised and staff appeared unfriendly, when asked for assistant.

Good location near tubes in a nice area of London. Overlooking a lovely square, fairly quiet even though in City. Great shopping nearby. Friendly staff and a really enjoyable breakfast, a nice room with lovely hot shower which was super.

Room we stayed in whilst clean and comfy would benefit from a refurb with matching furniture.

Convenient location, good price, friendly staff.

Great location a short walk from two tube stations, several restaurants and shops and a stone's throw from Kensington Gardens and Hyde Park. Good continental breakfast. Very comfortable bed. Modern bathroom. Good shower. Room cleaned thoroughly every day, in fact twice in one day! Tea/coffee making facilities with biscuits. Flatscreen tv with most freeview channels. Lovely seating areas with comfy chairs through lobby/bar area. Daily newspapers provided.

Good location adjacent to hyde park very quiet at night would certainly stay there again

location

small room, no closet. A week before booking.com assured us there were rooms available and took my reservation, we visited the hotel and the front desk said they were sold out for that night, which made us nervous, but they did have the room available and at the booking.com price.

The hotel was clean and comfortable. It was ideally located for us to go shopping, attend a show and to get to wimbledon for the tennis

Vicinity to public transport and good location.

Small dining room, there was "rush hour" around 09:00 a.m. Needed to wait some 10 minutes to be seated. Staff was over-strained. Glasses for juice missing most of the time.

The people there are friendly and helpful. The wifi was genuinely free which is great and the person on reception asked me if i'd need it and gave the login password etc. which was proactive rather than discovering i'd need it and have to go back to reception (often the case) but it was not that easy to log into using ipad. The location was fine. Very close to Bayswater, and plenty of local shops.

The mattress on the bed was collapsed on one side rendering it unfit for purpose. I was staying on my own but kept finding myself rolling down onto the crushed side. It would be funny if I didn't need to get any sleep. To go into the bathroom there was a 1"or slightly less step up which I kept stubbing my toe against.. And tripped over when I was wearing my shoes. I expect every guest staying there has experienced the same and wouldn't be surprised if someone has stumbled forward into the metal bath. The shower over the bath functioned but not as a shower. The shower head was basically an elevated tap! All this was fed back to the hotel on the questionnaire I have given them my email and asked for a refund.. I wait.

Die nächste U-Bahnstation (Bayswater) ist kaum 5 Gehminuten entfernt, zum Portobello-Market sind es etwa 10-15 Gehminuten, schräg gegenüber des Hotels ist ein Einkaufszentrum (Lebensmittelgeschäft, Kleidung, Restaurant, Massage..). Der Hyde-Park ist ebenfalls in etwa 5-10 Gehminuten zu erreichen, das Hotel befindet sich in einer recht ruhigen Lage abseits einer belebteren Straße an der viele Gaststätten und Souvenir-shops sind. Das freundliche und reichlich vorhandene Personal ist auch zBsp. über U-Bahntickets etc. informiert und gibt gern Auskünfte. Man kann den PC in der "Lobby" kostenlos benutzen und zBsp für die Heimreise zum Web-Check in benutzen incl. Ausdruck der Tickets!

Der Aufzug ist sehr klein - Stiegenaufgang jedoch vorhanden, bei 4 Stockwerken also ebenfalls eine Option. :) Der Frühstücksraum ist etwas "gedrängt" mit Sitzgelegenheiten. Das Frühstücksbuffet ist "durchschnittlich" mit Toast, Brötchen, Eiern, leider alle 2 Tage nur eine Sorte Schinken (sonst zusätzlich 3 Sorten Wurst) und 1 Sorte Käse, dafür Croissants, Marmelade,.. aber ausreichend und das english breakfast mit Bohnen und Eiern kann gegen einen kleinen Aufpreis dazubestellt werden.