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The Best Western Phoenix Hotel1-8 Kensington Garden Square, Bayswater, W2 4BH London (Show map) Good, Score from 77 reviews“A perfectly adequate central London hotel; value for money, friendly helpful staff, clean room, good continental breakfast. What more could you expect? ”
Jon,
Belper
Just 1700 ft from Bayswater subway station, The Best Western Phoenix Hotel is a 5-minute walk from Hyde Park. The traditional hotel offers spacious rooms and continental breakfasts. The bright and airy bedrooms each have a private modern bathroom with a hairdryer. All rooms feature tea/coffee facilities and a TV with satellite channels. Free Wi-Fi is accessible throughout the building. A light breakfast is served daily in the dining room at Best Western Phoenix, including fresh coffee and a selection of cereals. There is also a cozy lounge bar, offering light snacks and beverages. In the heart of lively Bayswater, Phoenix Hotel is surrounded by stores, bars and restaurants. Elegant Kensington is within a 20-minute walk, and Knightsbridge is just over a mile away. Hotel Rooms: 125, Hotel Chain: Best Western.
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Total Hotel Score:7.5
Based on 77 reviews Guest reviews are written by our customers after their stay at The Best Western Phoenix Hotel. |
Score breakdown
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Score filter |
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Anonymous
Solo traveler
Sweden
November 19, 2011
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Location. Breakfast. Bar and lobby. Very small room. Very old small telly. Only one very slow lift is not sufficient. Only one computor for guests and not free! No reaction from security to repeated loud banging on doors at 04:00 to 06:00 in the night.
2 out of 2 people found this review helpful, did you?
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4.6 |
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Anonymous
Solo traveler
Bahrain
November 27, 2011
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Hotel facility photos on net are much nicer than actual
1 out of 1 people found this review helpful, did you?
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5 |
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Anonymous
Solo traveler
Netherlands
November 27, 2011
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It's in the city center. The recepcionist made a mistake during booking. I booked a non-smoker room. When I arrived at my room I noticed it was a smoking room so I went back to the reception. There the receptionist answered me in a very bad mood that it was my mistake and I should have told them before about the problem. How do you expect me to do your work Mrs receptionist?...
1 out of 1 people found this review helpful, did you?
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6.3 |
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Anonymous
Solo traveler
Japan
November 1, 2011
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A location is good and staff is good. Breakfast was good more than I thought. The room was very very narrow and leans. But, I was only sleeps. No problem.
1 out of 1 people found this review helpful, did you?
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6.7 |
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Kathryn
Mature couple
Bowral,
Australia
February 11, 2012
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Location is great, room was clean and warm and our double room was a reasonable size for London. Bath and shower facilities were also good, bed was comfortable after a long day of sight seeing. Breakfast time and service was chaotic, appeared disorganised and staff appeared unfriendly, when asked for assistant.
Did you find this review helpful?
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7.9 |
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David
Mature couple
St Blaise,
France
February 6, 2012
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Good position, short walk to 2 tube stations. Nice bar and comfy lounge, feels welcoming when you walk in. Good breakfast, with possibility of eggs etc. as an inexpensive extra. Courtesy tray in room. Double room was a reasonable size, comfortable bed, modern bathroom with good towels. Quiet at night. Multi-lingual staff were very helpful - we were there when it snowed and the reception took a lot of time checking our flights and trains for us. Could leave luggage for the day when we checked out. We've stayed in other hotels in the same area but this is definitely the nicest. Would recommend it. Hotels are expensive in this area but it is central London and this one is very good value for money.
Did you find this review helpful?
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9.2 |
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Barry
Solo traveler
Koga, Ibaraki,
Japan
February 3, 2012
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Staff were friendly and helpful and quickly checked me in. Room is clean and warm. TV does have freeview and is a flatscreen type.Breakfast is okay. It had about 3 square metres of free flooring, it was hard to use the desk as the chair was very close to the bed, the bathroom door also only opens halfway as the same bed is in the way. The room felt like a single room with a double bed shoehorned in.
Did you find this review helpful?
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7.5 |
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Allison
Mature couple
Shrewsbury,
United Kingdom
January 31, 2012
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Good location near tubes in a nice area of London. Overlooking a lovely square, fairly quiet even though in City. Great shopping nearby. Friendly staff and a really enjoyable breakfast, a nice room with lovely hot shower which was super. Room we stayed in whilst clean and comfy would benefit from a refurb with matching furniture.
Did you find this review helpful?
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10 |
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Jon
Mature couple
Belper,
United Kingdom
January 31, 2012
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A perfectly adequate central London hotel; value for money, friendly helpful staff, clean room, good continental breakfast. What more could you expect?
Did you find this review helpful?
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8.3 |
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Evelia
Family with older children
Kardia,
Greece
January 28, 2012
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Convenient location, good price, friendly staff.
Did you find this review helpful?
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7.5 |
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Eric
Solo traveler
BOULOGNE,
France
January 27, 2012
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The price is right. The service is correct. The room was a bit outdated and new wallpaper might be a good idea. Wifi was very poor this day even in the lobby and inexistant in the room.
Did you find this review helpful?
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7.5 |
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Catherine
Solo traveler
OMAGH,
United Kingdom
January 26, 2012
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Great location a short walk from two tube stations, several restaurants and shops and a stone's throw from Kensington Gardens and Hyde Park. Good continental breakfast. Very comfortable bed. Modern bathroom. Good shower. Room cleaned thoroughly every day, in fact twice in one day! Tea/coffee making facilities with biscuits. Flatscreen tv with most freeview channels. Lovely seating areas with comfy chairs through lobby/bar area. Daily newspapers provided.
Did you find this review helpful?
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9.6 |
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Stephen
Solo traveler
Glasgow,
United Kingdom
December 8, 2011
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It's hard to find a decent hotel in London with at a good price. The room is small for a double (I believe it to be a single with a double bed in). The bed was very comfortable, free wi-fi and a great location.
Did you find this review helpful?
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10 |
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Anonymous
Solo traveler
Portugal
December 4, 2011
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The reception were excellent, very nice and attentive! Very small room and internet connection through wifi was not great
Did you find this review helpful?
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7.5 |
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Stephen
Mature couple
Loughton ESSEX,
United Kingdom
November 29, 2011
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Good location adjacent to hyde park very quiet at night would certainly stay there again
Did you find this review helpful?
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7.5 |
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Anonymous
Solo traveler
Ireland
November 14, 2011
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Location Refed me a full cooked breakfast even though there was ten minutes left of the allotted breakfast time
Did you find this review helpful?
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5.8 |
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Samirah
Solo traveler
sheffield,
United Kingdom
November 9, 2011
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Wormth, feel like home. Very few tv chanells even local only bbc1+bbc news , alot of comercial chanells. Very weak signal of wi fi ,most of the time not available.in short the room only for sleep.very annoying no access to to wi fi most of time.
Did you find this review helpful?
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7.9 |
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Jon
Mature couple
Bonsall, CA,
United States of America
October 30, 2011
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location small room, no closet. A week before booking.com assured us there were rooms available and took my reservation, we visited the hotel and the front desk said they were sold out for that night, which made us nervous, but they did have the room available and at the booking.com price.
Did you find this review helpful?
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5.8 |
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Anonymous
Solo traveler
United Kingdom
October 24, 2011
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Customer service- I had some issues with the room and they were easily resolved by staff The hotel is outdated and needs upgrading
Did you find this review helpful?
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5.8 |
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Anonymous
Solo traveler
United Kingdom
July 6, 2011
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Location is excellent! Room was very small ... but adequate and pleasant for a one-night stay. Would stay again if cheaper.
Did you find this review helpful?
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7.5 |
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Anonymous
Solo traveler
United Kingdom
July 4, 2011
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Bar and lounge area and location Rather dated decor and very narrow corridors
Did you find this review helpful?
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7.1 |
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Jamie
Solo traveler
Liverpool,
United Kingdom
July 4, 2011
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Nice easy location, great price and nice and clean Bed was little small, room also but ok for the price paid
Did you find this review helpful?
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8.3 |
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Anonymous
Solo traveler
Mauritius
July 1, 2011
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Room size was good in this hotel compared to other similar grade hotels I have used in the surroundings of Paddington Station. The bathroom was very clean and well serviced. And the lift did work. Out of 3 hotels I have used this week, this is the only hotel where the lift worked. No airconditioning system. In summer in London this is a necessity for any decent hotel. Fortunately there was a fan in the room.
Did you find this review helpful?
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7 |
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Anonymous
Solo traveler
United Kingdom
June 27, 2011
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Good location too hot! No aircon. Bathroom tiny.
Did you find this review helpful?
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6.3 |
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Susan
Family with older children
Scunthorpe,
United Kingdom
June 23, 2011
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The hotel was clean and comfortable. It was ideally located for us to go shopping, attend a show and to get to wimbledon for the tennis
Did you find this review helpful?
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8.3 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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