Pier House Hotel

The friendliness and helpfulness of all of the staff.

Friendliness and helpfulness of staff. Good food. Flexibility of eating venues. Comfortable room. Seafront location. Quiet and restful.

Room was a little small but ok for 3 nights.

The room was great the food was very good and the breakfast staff were very welcoming and helpful

the first room we stayed in no.5 was very noisy you can hear the kitchen staff talking and clattering about at night

Restaurant excellent

Due to the Limited booking had no choice of rooms .Room 15 outlook adjacent roof through small window which did not open properly to allow adequate ventilation. Bed very noisey. Loud Knocking from Heating pipes all through the Night

The staff were really friendly, the service was exceptional, the food was to die for. We had a lovely relaxing weekend, and the weather was incredible.

I thought the staff were very friendly at all times even prior to my visit

The location is great. The staff were all very friendly and the breakfast was very good.

We were very disappointed with the quality of the room which didn't match up to any of the reviews, which were the reason we chose this hotel. (I did see if we could upgrade immediately on viewing the room but unfortunately there were no rooms free.) There were bleach marks on the carpet and there was a crack beneath the window and there were no curtains, just a very thin office style blind. It was also very noisy. As a result it was difficult to get to sleep due to the noise and difficult to stay asleep in the morning as the light streamed in. It reminded me of student digs. Very overpriced for the quality.

The staff were extremely friendly and cheerful and the restaurant excellent

Because we were international travellers and had rather large cases the stairs were a bit of a problem. A ramp up to the main entrance might be an idea as i realise a lift in the hotel is pretty unrealistic.

The only thing that I liked about the hotel was the breakfast in the morning.

The room was shoddy, smelly (damp), it was like being in a basement. The windows were up high and all we could see out of them was parked cards. The room was in disrepair. We could not get the television to work, the tiles in the batthroom were cracked and dirty inbetween, the shower cubicle had hairs left in it from the previous occupant and I did not want my five year old daughter, my husband or myself to stay there for any longer than was absolutely necessary.

lovely location, clean rooms

service variable - lovely cleaning staff and in general very friendly courteous staff elsewhere but on one occasion reception staff were less professional.

Service - the staff were great. Particularly, we accidentally left a valuable item in the room and they were quick to let us know and send it appropriately. Thank you.

The fact that we paid the same as my sister who had a refurbished room with a view. We were in a much smaller room overlooking the kitchens. Maybe there should have been a price differential.

The staff were extremely pleasant and helpful at all times. The public facilities, quality of food and outlook of the hotel were excellent.

We found our room (23) to be extremely dissapointing and small. Would have expected better from a backstreet B & B. Not all rooms were the same as we could see when doors were left open during cleaning. The car parking facilities at the Rashleigh Arms were extremely rough. The cobbled surface was extremely uneven and I would consider a health hazard not only to walk on but for the suspension and underside of smaller cars.

Location, surroundings