The bed was far too soft. The bathroom floor had several very loose tiles, especially around the base of the toilet. For the money we paid there should have been a bath - the bathroom could easily have accommodated one.
The hotel was far too expensive for the general standard of service we received.
This lovely hotel promised so much and yet disappointed in one fundamental area. A large amount of money had been spent on the property - but very little time, effort or money has been spent on the training of the lovely young people who work there. Their general ability in the dining room was really poor. Two examples: 1. Throughout the evening meal the heavy dining room door was allowed to bang very loudly on many, many occasions as each member of staff entered and left the room. This was unprofessional and completely unnecessary - it spoiled our meal. 2. On our arrival we asked for coffee, which came without biscuits. When we asked for some the young waiter brought us 3 packets of unopened shortbread and put them on the table - no plates, no napkins, just 3 packets of biscuits.