Mercure Point Hotel

Staff were extremely helpful and friendly. Beds were comfortable. Excekllent location.

Initially our room smelt of cigarettes and was a bit run down and musty. Staff moved us to another room, with no fuss and very efficiently. The room was quite noisy at night as it was on a busy street. No parking.

The friendly staff, and the big bed.

Noise was a big problem It needs double glazing, and quiter closing doors. Every time someone went in the room next door it sounded like they were coming into our room. Description fails to mention that is very close to lap dancing club and pole dancing club and based on what we saw, near to red light area. Room appeared unfinished too.

good location, friendly staff and an interesting design concept. we only ate breakfast but that was good.

we had a zip and link bed but one of them was old and very uncomfortable

Its location in the city, so close to the castle and the greenmarket. The facilities were very good and I found it relaxing.

The staff could improve in relation to customer care, especially in the restuarant and the bar.

Great view of the castle, nice atmosphere and very centeral!!

rooms were very basic!

its location, hard to initial find as it actually signed The Point hotel, other wise it very central and you have views of the castle and only mins walk form the lively grass market pubs

only small dislike, i feel the lighting on the communial areas on the floors were quite dark and grim looking.

the staff on reception were really great,,,Fiona and Samantha are a credit to the place,,,rooms kept very tidy and promptly cleaned.

,,the bar staff were very slow,,,,,friendly but slow!!!!

Our room, but it was not a standard one. it was a round room located at the very end of of the corridor. I understand that there were only three rooms like this in the hotel.

The windows are very dirty. They never have been washed since it's opening.

Helpful reception staff, spacious room with modern facilities and great location

The bathrooms were a little cramped and tired in decor and fittings

really value for money, breakfast was surperb and the rooms were fine

Friendliness of the staff stood out. The central location of the hotel was excellent.

The location is excellent so close to the castle and the centre of everything. The room I stayed in on the 4th floor the view was lovely, so nice to have this in a city hotel. The food was good value and good quality.

The hotel was very modern in design and looks but I wouldn't be too gone on the colour scheme but that's only personal preferance really. Most of the staff I found very helpful and friendly but on the 2nd evening we went down for dinner, we hadn't booked in time but it wasn't busy at all and it took a little persuading to get served. Also It really could have done with a power shower.

Room had separate lounge/study with sliding door. Good position for Grassmarket area.