The Point Hotel Edinburgh  

Good foyer and good attention from staff

Food I.E. breakfast was very poor - cold, no milk, poor coffee, etc. lot of dirt around the place. probably too few staff to keep place clean and to provide a proper service in restaurant bed and pillows poor enough

The location of the hotel is perfect....only 5 minutes walk for the centre! The staff was very pleasant and helpful! The room was very clean and comfortable and the price for this room I think was excellent!

The bed was clean and the pillows were heaven.

The room smelled musty. There were black mould marks around the bath. The carpet felt as though it needed cleaned. I have stayed in hotels in nearly every city in the uk because of my work, but have never been given ear plugs! Unsure whether to use them or not in case of fire alarms, I decided against it. Bad move; the shouting, screaming, swearing & police sirens outside had me up four times during the night. Never again would I stay in this hotel. Also I was told the rooftop bar is only open on the last Thursday of every month?? This was one of the reasons I booked this hotel, but was unable to use it !

My husband and I travel a great deal.The Point hotel fitted our requirments but we were awkened at 2 45 A.M.to other guests next to our room, obviously worse of drink shouting their farewells to each other,and taking their time to go in to their room ,doors were banged closed but then a few minutes later someone who was late started knocking on the door and eventually was allowed in.I Did open my door and told them to be quiet,Why cannot be like Premier inns and have notices in the lifts for late comers to have a little thought for other guests,needless to say that was us awake till morning.Even the night porter could ask these late comers to be quiet.Another point the bath and shower. Instructions as how to use would be a benefit and ask the chambermaids not to leave the shower point on this avoiding a blast of cold water on your head, when trying to figure out how it works

Actual double bed! Really good location, 5 minutes to the castle. Really helpful and friendly staff.

The price of breakfast!

Smooth and easy check-in with friendly staff. Big (standard double) room, which was clean and spacious.

Industrial grey decor of corridor - would recommend change of colour scheme at the very least - which is dated and reminiscent of the Eastern Bloc; my companion called it "municipal". Housekeeping trolleys left around, even after 3 in the afternoon, and piles of dirty laundry in the corridor. This is fine, and expected, before check-in time, but not any later - looks inefficient and slatternly.

We had a good tay in the Point Hotel. While I have no major complaints the room was much more basic than I expected. The entrance hall looked really nice but once you got out of the lift the building looked very basic and really needs updating. I didn't feel the pictures on the site reflected what the rooms actually looked like at all.

The bar staff were friendly. Good sized bathroom.

The comfort of the bed left much to be desired; the slackness of cleaning staff to service the rooms; lack of on-site parking facilities (a parking station a block away requiring payment is inconvenient)

Convient for the castle and city centre. Staff very friendly and room service excellent.Breakfast needs to be improved in general,hot food not always as hot as it should be.

The ear plugs on the bedside were not an encouraging sign.The noise on my last night/early hours ruined my stay. If this had happened on my first night I would have moved hotel.

For the money, they have to be kidding. Duct tape holding carpet together in the hallway, piles of dirty sheets and towels thrown in a pile and left all day long in the hallway. No internet in the room. The best part was the friendly bartenders in the restaurant where you had to sit for internet access.

On checkout they completely messed up the payment I thought I pre-paid Booking.com direct. My contract is with Booking.com but they insist they wanted paying direct from myself again, I refused until I confirm the position with yourselves. They stated they would take the payment out of either mine or my friends credit cards come what may. What is going on.

Location was excellent, only a short walk to all points of interest.

However request of a double bed ( months before arrival) resulted in two single beds being together and made up as a double (different heights, dips in mattres etc) Would recomment, but warn other travllers of value for money etc