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Score from 615 reviews Good 7.3/10

Newest reviews for Best Western Pontypool Metro Hotel

  • Kenneth
      United Kingdom
    27 August 2014

    Staff were good

    How can the hotel allocate this room to paying guests when they know the boiler causes noise and vibrations in this room making it impossible to sleep in it.

    7.1

  • John
      United Kingdom
    26 August 2014

    The Staff and accommodation were excellent we are going to stay here again many thanks

    9.6

  • Jane
      United Kingdom
    21 August 2014

    all aspects

    10

  • Michal
      Belgium
    21 August 2014

    The Room was excellent, the beds were very comfortable, the bath was clean and spacious. The man in the front desk was very nice and helpful. The Hotel located in Area of gas station and Macdonald + KFC - so it very comfortable.

    Nothing

    10

  • Christine
      United Kingdom
    19 August 2014

    Most of it great few days thankyou.

    Sorry beds far to soft for us, bad backs after one night, I think its an age thing.

    9.6

  • Terry
      United Kingdom
    17 August 2014

    Well trained staff; better stay than when it was a Travel Lodge; good simple well priced evening meal; more comfortable foyer. Good price, upgraded to family room. Great for the valleys- Blaenavon and Pontypool- or for the countryside round Usk, Abergavenny and the Beacons

    Room at the back picks up too much traffic noise; open the window for some fresh air and, naturally, noise gets worse

    9.6

  • Ian
      United Kingdom
    12 August 2014

    New and clean

    Avoid room 227 as noisy room - near the main road and also doors kept slamming during the night.

    7.1

  • Neil
      United Kingdom
    12 August 2014

    Couldn't fault it at all : )

    10

  • Sarah
      United Kingdom
    12 August 2014

    Great staff, fab and friendly. Room was clean and comfy with everything you need.

    Breakfast looked and smelled ok but my hangover wasn't letting me be tempted, some crispy bacon might have changed that.

    9.6

  • Christine
      United Kingdom
    12 August 2014

    It suited our position well for a post wedding stay. Staff were very obliging and courteous .

    I have never had breakfast in a lobby before! It was too small to serve the size of the hotel.

    7.1

  • Brindley
      United Kingdom
    11 August 2014

    From day one they made us welcome, and having a jar of mints on the reception desk, Brilliant

    Breakfast was excellent, but bacon was very thin.

    9.6

  • Jackie
      United Kingdom
    10 August 2014

    location ....facilities with petrol eating out all good

    nothing

    8.3

  • Alan
      United Kingdom
    8 August 2014

    Friendly staffing

    Full English breakfast would be a great asset.

    9.2

  • Ann
      United Kingdom
    7 August 2014

    Clean hotel within good travel distance to where we were visiting, food was good

    The noise of traffic was hard for me to sleep

    5

  • Stephen
      United Kingdom
    5 August 2014

    The free Wi-Fi was brilliant. Tea and coffee making facilities were good...but only one packet of biscuits?....other wise good...Bathroom was good no complaints there at all and I've been a few places. Overall, was a great stay...will be back.

    One packet of biscuits with my tea...bit stingy given I paid £55 a night!!!!...one packet of biccies probably less than 10p a packet given metro buys them by the 100s if not 1000s....but....that was it....I didn't eat the breakfast as £8 for a continental was a bit steep...I got a full breaky with continental over the road for much less

    9.6

  • Yvonne
      United Kingdom
    5 August 2014

    We thought this hotel might be basic as we had such a good deal, it only cost us £54.00 for our two night stay, all our fears vanished when we arrived to find a lovely modern and well equipped hotel. The staff were very welcoming and could not do enough for you ,and we found this to be the case throughout our stay. The breakfast was not only continental but also includes cooked food (scrambled egg, bacon, beans etc.) and you also have the facility to boil your own eggs just how you like them so it was worth the extra. The hotel also serves locally cooked food Monday to Thursday so you don't need to go in search of dinner. Excellent location comfortable beds great shower and very clean everywhere.

    The Wi-Fi was not great as it kept dropping in and out but it was no big deal as we were only checking emails etc.

    10

  • David
      United Kingdom
    4 August 2014

    quiet at night good breakfast (incl. hot food) good location

    9.6

  • Ian
      United Kingdom
    4 August 2014

    The ease of finding the hotel; the friendliness of the staff and good breakfast

    The slight nuisance of the road traffic noise as my room overlooked the front, had to shut the windows on a stuffy hot night and leave the electric fan on.

    8.3

  • Anonymous
      United Kingdom
    3 August 2014

    Clean and Confortable.

    No breakfast included.

    7.5

  • Neil
      United Kingdom
    31 July 2014

    very friendly and efficient staff. fuss free check in and out. bright fresh clean.

    7.9

  • Peter
      United Kingdom
    30 July 2014

    Staff very positive Hotel gave the impression of being brand new and so clean Well placed for M4 and Cardiff Quiet despite the drive through next door Fans provided due to the unusual Welsh heat wave Cant fault the place

    10

  • Gábor
      United Kingdom
    29 July 2014

    Perfect!

    10

  • Shan
      United Kingdom
    29 July 2014

    Location superb,easy to find. Excellent base to Explore all the attractions this area has to offer, such as the Beautiful Brecon Beacons, Penderyn Whiskey Distillery, The Big Pit coal mine etc. Railway Stn 5mins - regular trains to Newport/Cardiff 30 mins Taxi £5. The Hotel staff very polite and helpful,Bedroom and every part in/out off hotel spotlessly clean. Harvester/McDonalds/KFC all within 5min walk. Will certainly use again,keep up the standard. Thanks

    10

  • Carole
      United Kingdom
    29 July 2014

    we have stayed at this hotel many times and really liked the way it had been refurbished, particularly the reception. The staff were very friendly and helpful. We didn't try the breakfast but it looked very nice.

    8.8

  • Jackie
      United Kingdom
    27 July 2014

    clean..quiet...booking in wasn't as quick as my first visit to the same hotel...but it wasnt bad saying that....

    no cot was offered, even though i booked a 1year old into the room

    7.1

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