The Alexander Pope Hotel  

Large quiet room with good facilities, close to transport and my family

Slightly "tatty" for the money

The staff were polite and efficient they made our stay so much more enjoyable. Cannot praise this hotel enough. Will certainly be using it again in the not to distant future.

It is ideally situated for the Twickenham/Richmond area which we were visiting. I is reasonably priced. The duty manager was very helpful and friendly and although we arrived late we were able to get a meal up to 10pm.

Really excellent. A lovely room with nice view of the Thames.The room also had air conditioning.The staff were friendly and obliging.The hotel is within easy reach of Hampton Court and trains to Waterloo Station. The hotel serves traditional food,which we thought was superb.And if you have room left the sticky toffee pudding is to die for.We would certainly stay here again.

The position by the Thames, full english breakfast was excellent, the staff were very friendly and polite, any problems were sorted out promptly, nothing was too much trouble. The room was of a generous size and very clean and comfortable.

The bar tariff is very expensive, eg: 1 pint of beer and a 250ml glass of wine came to £8.95, we know this is London but that is very expensive compared to other establishments we visited in Twickenham. Room 103 where we stayed was very dark owing to the small windows and trees in the garden which could do with trimming to let more light into the room. The paintwork is beginning to look 'tired' and could do with refreshing. The grout around the bath/tiles has black mould. A cleaning tip on grouting is to use an old toothbrush with neat thick bleach on and rub it onto the grouting, leave overnight if possible,then rinse off with clean water

We found two cockroaches in room 103, this was very unpleasant need I say more

Loveley room and the service at breakfast was excellent - friendly and helpful Free parking a bonus as is the location to Twickenham and other local attractions

Some traffic noise

Friendly and efficient reception and bar staff.Location was ideal for my needs

Accomodation becoming a bit worn needs investment in same way as the bar appears to have had.Trees need cutting back given sap dropping onto cars

The staff were excellent.

A missing washbasin plug.

Location was most important, and the hotel provided excellent catering for my mothers funeral tea, it was good to stay two nights over the date of the funeral. staff were helpful and friendly.

I really wanted to get out some cleaning materials and clean the breakfast toaster. Just a little elbow grease would have made the difference

The staff were very helpful, businesslike yet friendly after the first one, see below. Lovely location overlooking the river thames.

Disappointed by first receptionist we saw we doubted she was a receptionist as her voice and manner were not suitable for the job.

I found the staff to be very friendly and helpfull

Location is good and the conservatory is very nice.

The heating in our room was blowing out cold air - so had to complain and they bought us a small electric heater. Meeting family and charging £7.50 for kiddies meals ie, fishfingers, nuggets was very expensive. Room 209 very tired and needs painting and upgrading - not really value for money £120 expensive for what we got! My sisterinlaw stayed there week before us and she had no heating too so it is obv a problem at this hotel.