Potters Heron Hotel  

quality of the real ale has declined since my last visit & no one on duty new how to change a barrel

They had run out of yoghurt at breakfast and the coffee which was served in flasks was cold.

Staff friendly and efficient particularly as they had a large wedding breakfast and party underway in the hotel. Comfy beds. Only a few miles from my friend's house and her birthday party.

The key had gone missing for the room we had been allocated and so we were given another - very newly decorated which was nice but there was a pungent smell of paint so we had to leave the window open on a chilly night. I should have gone back and asked for another room but was too tired by that stage.

Very satisfied with the staff they were very helpful indeed

The rooms were very cold the windows need updating with double glazing ,also the reading lamps were by the bed were not in the right position

Accommodation desperately needs attention and upgrade. Very old and tired

Good night's sleep, which I need before a busy day.

Most of the staff were very helpful and friendly.

The room we had was very tired and shabby-looking. Breakfast was very poor - items forgotten both days; cold plates; poor choice; dirty seat pads etc etc We dined in the restaurant the first night and were very disappointed with the limited menu and the poor value.

This was a very relaxing hotel with beautiful scenery. Staff were excellent and friendly. Location is very picturesque.

The restaurant is in definate need of a face lift and background music provided by a boom box on a chair doesn't quite warrant a £95.00 a night room charge. Food during breakfast was not readily available and by the time the 'missing' items of food became available you had already finished.

We were made welcome and had a very pleasant and relaxing few days until the last night - see below

Unfortunately there was a wedding on the saturday with many wedding guests staying. These were in rooms amongst weekend gests like ourselves and I'm afraid were very unpleasant until the small hours of the morning. Running up and down corridors, banging on doors, shouting and using foul language to the point when we felt trapped in our room. I am aware that there is a night porter but one person trying to calm quite a crowd could have lead to more problems. In future, if there is a wedding with guests staying, please could they be put in rooms away from 'normal' guests who expect a peaceful night's sleep.

very good location.plenty of parking. the food in the resturant was

our room was not very warm especially the first night . breakfast was notvery well organised. i.e fried items had either run or had been sitting on the hot plate for a long time.

Good ambiance.

I placed a request for early morning wake up calls for each of the four mornings, I only received one wake up call. Very poor service.

Staff were very attentive and friendly at all times

Being ousted from the restaurant to the bar for breakfast to enable a wedding fayre to be held in the restaurant