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Show map Premier Inn Ayr A77/Racecourse

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Newest reviews for Premier Inn Ayr A77/Racecourse

  • Brian
      United Kingdom
    14 September 2014

    The friendliness of the team, very welcoming and even early in the morning the cleaning teams saying good morning and smiling well done

    A smell of smoke but as we were above the smoking bins not sure if this was the issue or someone hanging out the windows as the curtains were smelling of smoke

    7.1

  • Scott
      United Kingdom
    14 September 2014

    Very clean and helpful staff

    Nothing

    10

  • David
      United Kingdom
    9 September 2014

    Everyone was very friendly and helpful...food was good...room was good as usual

    9.6

  • Anonymous
      United Kingdom
    1 September 2014

    During our stay the elevator was out of order for the 2 nights we were there. Heard from others who were there for a longer stay than us that it was never fixed. Was meant to be repaired in 24 hours! Although we are fit senior citizens there were others who were not so fit and on the third floor. Could have spoilt an otherwise perfect stay for some.

    10

  • Suzanne
      United Kingdom
    24 August 2014

    Very impressed by the cleanliness and decor of the hotel. The room was great for myself, husband and grandson as a stopover before going to the Commonwealth Games in Glasgow. The beds were so comfy we had a great nights sleep. We are in the restaurant and had the best steak tasted for a long while, it just melted in the mouth. Have recommended the hotel to many people.

    Nothing

    9.2

  • Sandra
      United Kingdom
    19 August 2014

    The staff were very friendly, helpful and knowledgeable The room was very comfy, warm and well organised The extra pillow was great, and we didn't have to ask for one

    We were a bit disappointed with the selection of items ready at the buffet for hot breakfast. No mushrooms or scrambled eggs left, I asked if there were more and was told more was on their way but I had finished my breakfast, toast, coffee and juice and still no fresh mushrooms or scrambled eggs were brought out. Otherwise the food was lovely.

    8.8

  • William
      United Kingdom
    18 August 2014

    Stayed at the A77 for the above occasion. Convenient for the train to Glasgow - 7 minutes drive to the Station. Good location for exploring the Ayrshire Coast and local attractions - Burns Country etc. Every thing about our stay was excellent - couldn't fault it.

    Nothing to complain about.

    10

  • James
      United Kingdom
    17 August 2014

    Everything

    Nothing

    10

  • Maxwell
      United Kingdom
    17 August 2014

    Bathroom was well designed, comfy bed. Cannot comment on breakfasts etc as we did not use this service.

    Noise in corridors made by other residents shouting to each other without respect for other travellers/guests

    10

  • Edward
      United Kingdom
    17 August 2014

    Quiet with a no noise after 22:00 policy enforced well. Staff friendly and helpful. Rooms clean.

    No newspapers and the full English breakfast was only average.

    8.3

  • Alexander
      United Kingdom
    16 August 2014

    maiority of the guests were senior citizens and we all had to climb stairs for our entire stay.

    7.1

  • Gordon
      United Kingdom
    15 August 2014

    Room was very good as was Hotel

    Lift did not work any of the time we were there. We were on the third floor

    7.9

  • Anonymous
      New Zealand
    15 August 2014

    Shower cubicle in bathroom instead of usual shower over bath Lovely restaurant

    Lift was out of operation on our visit.With a room on the 3rd floor climbig the stairs became rather tedious

    7.1

  • Teresa
      United Kingdom
    12 August 2014

    Good food and great staff

    Doors very noisy - bang when closing. Door inside room doubles as a toilet door and main door into shower room. The people in the room next to us woke us up at 4am with both this internal door and their bedroom door banging open and closed for nearly an hour. Also had to go out of our room and close the fire door beside us as it (and another one nearer the lift) were always stuck open. We were in room 121. The evening before when we had dinner we waited over half an hour for our desserts and they only arrived after I said we couldn't wait any longer as we had to get to bed due to an early start the next morning. I was given a refund on our night's accommodation by Hugh the following morning when I told him about the night's disruption. He handled this very well. My daughter and I are staying at the Premier Inn Dundee North this Thursday 14 Aug for a skating competition at 8am on Friday morning and I really hope we can get a good night's sleep there!

    7.5

  • Lesley
      United Kingdom
    12 August 2014

    Staff were excellent - helpful and friendly

    Location but not a surprise

    8.8

  • Stephen
      United Kingdom
    10 August 2014

    The staff went out of their way to make everything a pleasurable stay .They went the extra mile to ensure that we knew how to get to our wedding venue hence the stay , and that we got a very warm welcome even at midnight after a very long day. We would say that they were a great advert for the company and how staff should treat people at all times .

    10

  • Robert
      United Kingdom
    10 August 2014

    Food choice and quality was excellent - best we've ever had in a Premier Inn. Staff were very pleasant and helpful.

    Room was narrow and would have been pushed for space if three occupants. The settee had been made up as a bed although there wasn't a third person. We had to take all the bedding off so as to have a place to sit. Lift was out of commission for the three days we were there which was pretty inconvenient for the customers, many of whom were older folk with luggage.

    7.5

  • Anonymous
      United Kingdom
    10 August 2014

    Clean, bright and comfortable room. Friendly and very helpful staff. Good choice and very reasonable prices in the restaurant/bar.

    Lack of any signage for the approach road. The hotel is clearly visible from the main road but finding the way in is less straightforward.

    8.8

  • Julian
      United Kingdom
    7 August 2014

    Lovely big bathroom ideal for those disabled.

    Awkward to find entrance off A77, tucked behind main dealer garage.

    9.2

  • Isobel
      United Kingdom
    7 August 2014

    On entry the staff were so welcoming and the Hotel looked very clean. They explianed everything thoroughly. Breakfast and dinner were excellent value for money. Everything was excellent

    Just the fact that the lift was broken and we had to climb stairs, difficult for my partner. Nothing I can say about it other than this, but we managed the stairs so really no complaints.

    10

  • Antony
      United Kingdom
    6 August 2014

    Everything inside.

    Nothing.

    9.2

  • Julia
      United Kingdom
    6 August 2014

    as a disabled person this proved very hard

    very clean, big rooms, shame we could not bring our dogs and NO directions to hotel

    6.7

  • Gillian
      United Kingdom
    5 August 2014

    Helpfulness of the staff.

    Laundry collection service, noisy and loud in the early morning. Lack of choice and availability of breakfast items due to inadequate staffing levels and speed of service.

    7.1

  • Jim
      Ireland
    5 August 2014

    Just off A77, handy overnight stop. Got a good room rate.

    No air conditioning in one of the rooms, window opens a crack - noisy in morning. Restaurant is convenient but over priced. Service slow - glacially so at breakfast, when we had to wait 20 minutes in the bar to even get a table (though there several several empty), and then a further 25 minutes for cooked breakfasts to arrive. Lots of empty containers at the breakfast buffet, which were never replenished. The moral - take the cheap room rate, but dine and breakfast elsewhere.

    6.3

  • Kaushal
      United Kingdom
    5 August 2014

    Overall very good experience

    The restaurant is pricy for the portions they served.

    9.6

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