Premier Inn Birmingham City (Waterloo St)    

Personalet var utroligt hjælpsomt og omsorgsfuldt . Meget høfligt og engageret i sine gæster . Især i restauranten var der service i topklasse , man følte sig virkelig velkommen . Skøn morgenmad . Kommer helt sikkert igen en anden gang .

Beliggenhed, ingen støj, pænt og rent.

Der var nogle forfærdelige lugtgener på værelset og badeværelset. Det må være ventilationssystemet. Nogle gange lugtede det af kloak og nogle gange lugtede det af stegeos. Dette er et stort minus, men også det eneste minus. Jeg vil kun anbefale dette hotel, hvis der gøres noget ved dette problem.

Utrolig venligt og hjælpsomt personale. Skøn beliggenhed lige ved byen og shopping

Ærgeligt med de dyre p priser. Det ville være rart hvis man kunne købe en billet på hotellet, der dækkede opholdet :)

the friendliness of the staff, especially sheila.

Friendly and helpful welcome from reception staff. Rooms were spacious and well-equipped. Ideal location for rail travellers, situated between all three major stations.

No wake-up calls and no facility by clock or T.V. for early risers.

Very friendley staff.

When I enquired about parking was told car park enterance just outside hotel. not quite. Very loud music in bar in the evening.

Very good location. Near to many train stations and shopping areas.

Quadruple Room was little cramped with beds

Very helpful staff. All areas of hotel spotlessly clean. In the centre of Birmingham so very convenient for all amenities in the city

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The location of the Hotel is Excellent, very close to Station and all the shopping areas.

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Very helpfull staff. Good comfortable bed.

Nothing.

tea and coffee facilities

no pen in the room

Location

Noisy air conditioning fan that despite requesting it be turned off, and being promised it would be, they didn't and noise was there 24 hours a day. Restaurant with bar connected to hotel that closes at 11pm which is when shows finish and a drink would be welcome. No facility to serve guests after this time.

The staff was very helpful and nice. Breakfast was very good. The location is good with a view on the square.

The room was tidy but the cleaning of bathroom etc could have been more thorough. Since we stayed only one night and arrived late,we didn't mind too much, otherwise we would have complained. I think they would have come and cleaned up.

Lovely room Friendly, helpful staff

Only two tea bags in room!

The staff and the location

No breakfast included and WiFi only free for 30 minutes

Not enough bar staff on saturday evening to cope with a fully booked hotel, as a result cocktail service was suspended on saturday evening

Fantastic location and perfect for shopping etc. Great staff - great food - great rooms - great location. Highly recommend this hotel - easy to get to from train station etc 2 mins from bullring shopping area and 10 mins to 02 Academy for concerts etc

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location perfect.clean and noise free. friendly staff

no extractor in bathroom.only fault.

Loved the city centre location and really friendly staff. Birmingham is a transformed city from when I last visited 20 years ago.

Hotel recommended snow hill car park. Used the car park and the recommended mobile phone payment service. Even though I used this recommended payment service I got a parking ticket. Incredibly annoying.

Location, bar area

Ordered room service and had to go down stairs to collect food from bar area!!! Check-in was delayed

Breakfast was great. Staff was super friendly and helpful. Nice restaurant and bar, with good food for little money. Great location, a good place to work and rest.

I don't like the fluid soap dispenser in the bathroom. Bring your own bar of soap, but hide it, or housecleaning will take it! The music in bar and restaurant was too loud.

Check in is electronic, and the staff not only helped us do the computer work, but also allowed us to drop our bags early, and tagged them so they couldn't be taken by anyone but us. Breakfast was free for our kids since we had paid for ours. It was fresh and appetizing, constantly refreshed by the kitchen. It was plentiful (eat all you want) and included beverages as well. The room was smaller with a Queen, a twin and a twin cot set up, but it was close to everything and had all modern amenities. Although it doesn't have the "old world feel" of older buildings, it gave us a wonderful place to catch up on sleep so we could see all the sights in the city (with us up early and back late, we really didn't need any more atmosphere where we slept). With double windows, there was no sound from the streets. Elevators took us to our room on the 6th floor, and the ramp into the hotel meant no lifting of heavy luggage for our tired bodies. Only a few minutes walk from the train station meant we had no problem making our connections. It is also only a few minutes walk to the museum with the Staffordshire Horde display, as well as several other local attractions. Dinner in the restaurant attached was fabulous, with great portion sizes - hot and fresh and fantastic tasting , and absolute value for our money.

They were having a minor problem with the cards demagnetizing, but a quick stop at the manned desk solved the problem in just a few seconds.

everything, best staff ever

convenient place, good breakfast

cold room

Although the booking company had made a massive error in the booking the staff were really helpful and friendly to two small boys over excited after visiting Cadbury's world

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