Premier Inn Birmingham South (Rubery)  

The staff were amazing, very friendly and incredibly helpful.

I felt the room was too small. There was a double bed and two singles, one being a camp bed and instead of removing the camp bed to make more room for the travel cot they just squeezed it in.

stayed at the premier Inn for four days staff very nice room clean the food not bad in all we had a nice stay .and it was value for money will stay there again

Excellent staff

Staff particularly attentive and helpful

Noise from other customers came through the wall

Everything

Nothing

nice bedroom familly size all okay, food at brewers fair tea and breakfast.

cost wasnt that cheap to be honest

Simplicity Brewers Fare next door were excellent

Cold water in the tap for shaving

Reception staff - different ones, at 5.00pm and again at 12.00 midnight, were first class in every wqay. Most helpful and cheerful.

Heavy snow!

The staff were very friendly and very helpful.The rooms were very clean and tidy. The location was perfect if you want to visit Cadbury's world.The breakfast was good , lots of variety of things to eat.Well worth the stay.

The excellent food, the comfort of the beds and the room which are always a class above most other competitors, friendly staff, what more could you want.

Really lovely stay the staff were lovely the room was really spacious!

It fit the bill an overnight break between dropping a granddaughter off for a new term at university and the return journey home. Third visit

Nothing

everything

nothing

Family Friendly

A little bit dated

Great hotel, close to where I needed to go, staff very friendly and helpfull, handy for entertainment as there's a bowling alley and a cinema over the road, would stay again

Good value for money. Close to Cadbury World. Good Family Room. Excellent helpful friendly staff. Quiet Location. Good breakfast.

Bathroom needs a revamp. Beds not brilliant

Best "Full English" breakfast on our 9 day-long trip.

Other guests were noisy in the morning - not really the hotel's fault - lots of signs saying "shhhh", but kids were running up and down the corridors. Floorboards rather than concrete floor made this noisier.

It was close to all amenities. The staff were very friendly and welcoming, I was really satisfied with everything.

Location, nearby facilities, friendliness of staff

friendly staff excellent breakfast clean rooms tea and coffee tray

noisey children early on the sunday morning about 8oclock

idea location for trip to cadburys world, nice quiet, breakfast fantastic

Given ajoining room, disturbed by some noise from neighbours in morning

Location was ideal for visiting relatives in the area.

Lack of air conditioning in bedrooms - restricted window opening. A/c non-existent in corridors - temperature and atmosphere stifling and claustrophobic. All doors to corridors require much force to open - very difficult to manage for elderly and disabled persons. (Appreciate that these are Fire Doors, but there are ways and means to ease the strength of door-closers}. The evening meal (traditional fish and chips) in the restaurant was atrocious. The fish batter was like cardboard in the centre and very hard at each end. The fish inside was edible but extremely hot indicating that the meal had been cooked, or re-heated, in a microwave oven and not freshly done as expected. Similarly, the chips were apparently "warmed-up" and not freshly cooked, preumably by microwave. The meal was tasteless and certainly not to be recommended. Breakfast was completely lacking in organisation, apparently due to the absence of any discernable supervision;eg:- cereal bowls, cups, teaspoons, not provided until asked for; staff not immediately available when required to rectify this matter so guests were left standing around waiting like lost souls before being able to sit and eat/drink. If this is the normal standard of catering then I shall be eating elsewhere if I choose to stay here in future....

Very friendly staff nice food good location

Family room next. To a main road and very noisy untill late then noisy very early in the morning they need to look at the windows to block more noise out

Excellent disabled facilities and good sound proofed rooms.

We had a comfortable stay. The service was excellent and the food arrangements first class. .

My only criticism was the first room we were allocated, No 109, was over the outside seating area to the restaraunt and very noisy. It was a hot day and I was needing a rest after a busy, early morning and drive before we went out in the evening. It was impossible with the window open due to the noise. So I asked for a move to a quieter room which your staff arranged immediately. Otherwise very good would stay again