Premier Inn Burton-On-Trent East  

We needed somewhere to stay for my son's football tournament at St George's Park. The Premier Inn at B-U-T fitted the bill admiarbly. We had dinner and breakfast in the pub next door and both were absolutely fine.

The booking process was a bit clunky - we had to book breakfast separately and there was some confusion as to how many rooms we wanted - which was resolved quickly by the bookings people over the phone. The hotel itself was fine.

Room was fine

The meal at the Table Table restaurant next to the hotel

Lisa the receptionist was incredibly helpful. The room was spacious and clean and the hotel was situated in a picturesque location.

Sink was clogged

Spacious clean room, friendly staff, good breakfast. Bed was huge and very comfy.

Room was close to stairs so a little bit noisey.

We stayed there to visit friends and the hotel was near to where they lived so it was suitable for us.the breakfast was superb and staff exceptional.

thought the bathroom was cold but it didn't really bother us too much.

In general,this Premier Inn was up to standard in all areas except one...check in....

The lack of attention and staff at check in..we waited at least 10 minutes before a member of staff appeared. To add insult to injury,he then tried to charge us for breakfast twice. We booked on line -charge was £70.50 for one room for two adults,for one night plus breakfast. Receptionist said charge was £84.50 However, he did recant when asked to check details again. .

food and bar facilities

traffic noise during the night

Friendly, helpful staff, clean, quiet and warm room, comfortable bed, very good breakfast. Excellent value.

Nice pub to eat at. Clean and spacious room

Asked for 2 single beds. Was given a double and sleeper couch

really enjoyed the premier inn. the staff were very professional yet at the same time very friendly and helpful. we turned up at 11:15 at night and the night staff were very friendly and helpful. we had breakfast for the two days and an evening meal on the Saturday. everything was to a very high standard. will be booking again for next year and have also recommended the Stanhope arms to family and friends. the staff and facilities are a credit to your company

nothing it was a perfect breakaway

It was just for a trip rto see Family and a funeral as well.

proximity to wedding venue we were attending

Food & wine at the attached pub very reasonable &good. Room beautifully clean, and quiet at the back of the hotel.

Location

Busy main road noisey

restaurant in close proximity

Very friendly helpful staff comfortable beds

We had a power cut in one of our rooms at lunchtime on Saturday and brought it to the attention of staff. We were out Sat night, but by Sunday morning it had still not been fixed.

Friendly staff, excellent food available

As with all Premier Inns this one was clean and presentable. The breakfast was good.

As the room was for my brother and his friend I paid for the room as they checked in and in cash. I had an issue with the receptionist as she said that I had given her £20 too little. I know that I hadn'T. I contacted the manager who followed my complaint through - and said that according to what he could see on the cctv there was no case to answer. However, I got a call from the receptionist after my brother checked out doing a review....I Have never had a phone review from Premier Inns! I believe that she was just checking to see if I was going to say anything about the theft!!

comfotable

road noise

the service provided by sandra the receptionist was second to none and the food was excellent lthuogh the dining room service late saturday afternoon was a little slow. but not upsetting.

Room very comfortable, food was excellent

Room a bit noisy

Very basic room - no fridge, no wardrobe, no towel rail in bathroom, no phone, no free wi-fi. Poor breakfast service on Saturday morning - waited five minutes to be seated and then fifteen before staff even took my order. Then it had to be cooked - in all over an hour spent just getting breakfast. The experience on Sunday was much better - faster due to different staff being on.

Extremely friendly & helpful staff. Comfy bed & a wonderful shower!

It had very friendly staff and was in a good location for our needs. Easy to find.