Premier Inn Chester City Centre  

city centre location.very helpful staff.great breakfast comfortable beds.

I would just like to say how polite and helpful Marie on the desk was. We got there at 10.45 and Marie kept us updated on our room's when available and is a credit to your chain. We will definately be staying again. Thank you.

Location, cleanliness

Our bed was two singles pushed together and they sloped downwards so I spent the nit trying to stay in the bed.

good value breakfast

No needle and thread available at reception for an emergency sewing job.

Family friendly, staff in restaurant were extemely helpful on the evening. Breakfast and food was better than expected. Very clean.

Sitting in the bar on the day of arrival from 1.45pm -staff forgot we were waiting for our room and had to wait another hour. Not ideal when trying to keep children entertained.

We stayed on a quick visit for one night. The staff were very friendly and helpful, the room very clean and the breakfast excellent. It was great value for a family of four.

Reception staff were helpful in resolving issue with room.

Quad room wasn't setup. Fold out bed was uncomfortable even for 12 year old. Evening meal was ok but staff appeared disinterrested - hence no tip. Breakfast hot items weren't topped up frequently leading to long queues when plates were eventually filled. Lack of directions to hotel parking on booking details.

The staff were informative and helpful. We took the car parking option which was great and convenient. Breakfast was good value. Great place to stop when visiting the historic city.

There was nothing we didn't like.

the hotel is in a fantastic location the staff are realy good

the only problem we had we booked family rooms with a double bed and a sofa bed when i spoke to booking .com they said they would speak to the hotel whitch they did while i was still on the phone .the hotel said because we where a all mall party they would put a single bed in the rooms rather than a put u up . the hotel did not do this so when i spoke to reception they said they do not put single beds into family rooms .so therfor a adult had to sleep in a pu u up

Clean. Rooms good. Bathroom good also apart from comment I made in the "not like" section.

Designed for one-nighters as no wardrobe. No coffee table. Woud have appreciated a rubber mat inside the shower.

The staff at this hotel were exceptional, from reception to bar staff and restaraunt, they couldn't do enough for you . Also the breakfast was excellent quality and value.

The staff were welcoming and very helpful. Good location.

It was not possible to turn the extractor fan off in the bathroom and even with the door closed it could still be heard.

Quite at night even although we stayed a Saturday night. Very good breakfast option and children eat free.

No spare covers in the room

Lots of local restaurants, good disabled facilities inc parking. Hotel seems light bright and modern. Nice and warm but not over heated

Back and front lift confusing esp for reaching car park

Its location

Dislike parking arrangements the hotel has 14 parking spaces two of which are disabled however they issued more permits to park Than there were spaces Consequently when you go out for the day there was no space on our return. When one has to pay 6 pounds for the privilege you expect a space to be reserved.

ease of booking, pleasant staff

lack of car parking space (but understandable in a city centre)

Very comfortable, great location. Soap in bathroom, staff very helpful. Easy and convenient.

Disabled bathroom toilet paper

Good value for money. Food was excellent. Location.

Unable to check in on time. Insufficient on site car parking. Insufficient room in the restaurant for breakfast, we had to sit in the bar for ours. Not enough staff on reception, when trying to check in and out there were lengthy quees.

Proximity to town Center.

Small car park.

friendly staff. good position

very noisy, even though we were on the 3rd floor the noise from the street kept us awake!

Staff were attentive and helpful

Beds were uncomfortable. In fact, my husband and I had two nights with very little sleep at all. My husband returned home with terrible back and hip ache.

The shower was fantastic. The whole place was increadibly clean & quiet.

The bed was hard. I asked for extra pillows but did not receive them. The inconvenience of needing ID to pay by cash. A toilet paper dispenser which gives 1 small square of paper at a time.

It is close to town, very clean and staff was very helpful!!

Noise level

city centre location, excellent staff service, quality of food

inadequate parking, extremely noisy party bookings at weekend, lift failure on departure day and noise disturbance during the night.

location was good and the staff were excellent,particularly the staff serving breakfast.

lack of car parking facilities (12 spaces was a bit limited).