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Show map Premier Inn London Gatwick Airport East (Balcombe Road)

Customers who viewed Premier Inn London Gatwick Airport East (Balcombe Road) also viewed:

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Score from 968 reviews Review score 6.2/10

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Score from 304 reviews Good 7.3/10

Holiday Inn Express Gatwick Crawley

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Most recent booking for this hotel was today at 00:06

Score from 329 reviews Very good 8.1/10

Newest reviews for Premier Inn London Gatwick Airport East (Balcombe Road)

  • Heather
      United Kingdom
    2 September 2014

    Staff were excellent

    The food was awful . We paid for the included breakfast that was terrible quality , cold , no orange juice, no glasses and bad service . Because of this I would not recommend as there is no where else to eat

    6.3

  • Adrian
      United Kingdom
    24 August 2014

    Conveniently located for the airport, very clean and comfy. Usual facilities and friendly staff!

    9.6

  • Dawn
      United Kingdom
    24 August 2014

    Room was large and facilities good. Close to the airport but with no noise disturbance. Staff friendly and helpful.

    Although there was a pub next door, I like your own restaurants.

    8.8

  • David
      United Kingdom
    21 August 2014

    Good staff

    A bit run down and pub next door a bit average

    6.3

  • Susan
      United Kingdom
    13 August 2014

    The bed very comfortable

    The breakfast food was ok but the service poor whole place could do with a good clean floor tables & chairs very sticky

    9

  • Alison
      United Kingdom
    10 August 2014

    Close to Gatwick Airport

    It was a little tricky getting to the Hotel but over all wouldn't put me off. There are certainly nearer Premier Inns to the airport which offer airport bus to and from. This Hotel does not so you will need a taxi. Reception does this for you.

    7.5

  • Alex
      United Kingdom
    8 August 2014

    Room was nice, had a good night sleep on a comfy bed.

    Food and service was awful. Breakfast was not as advertised, food was served cold and service was poor, staff unwilling to help. Dinner was also terrible, on the menu I ordered surf and turf advertised as steak with king prawns, received an over cooked steak with tiny little prawns. Wouldnt eat there again

    6.7

  • Mark
      United Kingdom
    5 August 2014

    The room was far too hot and very uncomfortable for getting ready in. The pub next door was very disappointing. It was in need of a really good clean and would benefit from more staff. Breakfast was pretty disappointing too. We had to ask (on both mornings) for the coffee to be re-filled as well as several food items that had run out and weren't replenished. Glasses and cups were dirty. I would certainly not return to this particular hotel!

    7.1

  • Anonymous
      United Kingdom
    31 July 2014

    Loved or one night-stay. The room was exceptionally clean and well-stocked with teas and coffees. The beds has high quality mattresses (I didn't expect that) and so it was very difficult to get out of bed in the morning! The grounds were green and beautiful as well, which made or stay pleasant and private.

    There wasn't very much natural light in the rooms whilst cost the was quite high. We would have loved to have had breakfast but couldn't really justify it.

    9.2

  • Beccy
      United Kingdom
    28 July 2014

    Lovely seating area outside, plenty of parking. Friendly staff. Good location for the airport and even though it is on a busy road, you couldn't hear cars.

    Room smelled quite musty when walked in. I think the carpet needed freshening up. Parsons pig vegetarian menu very limited.

    7.1

  • Peter
      United Kingdom
    27 July 2014

    No complaints about anything.

    The stairs. carrying suitcases up and down the stairs.

    7.5

  • Philippa
      United Kingdom
    25 July 2014

    Location easy access to airport and great nights sleep as nice and quiet

    Food at the pub next door. Poor choice and not very well cooked

    9.2

  • Natalia
      United Kingdom
    22 July 2014

    Comfortable, clean and no airport noise.

    8.3

  • Anonymous
      United Kingdom
    22 July 2014

    Hotel was clean, comfortable and staff very friendly. This rating is more for the hotel than the food facilities.

    The pub (for food) wasn't good - only one person serving (we arrived at 2pm), filthy ashtrays and glasses outside and not too clever inside. Need more staff - poor guy on his own was run ragged. Breakfast was better (still dirty glasses outside on the tables) but restaurant area was dark and extremely hot.

    6.7

  • Anonymous
      Lithuania
    20 July 2014

    there was no air conditioning, it was extremely hot inside the room

    5.8

  • Shirley
      United Kingdom
    19 July 2014

    Good location, quiet, standard you expect from premier inn. Pub next door served good tasty food, at a reasonable cost.

    9.6

  • Martin
      United Kingdom
    19 July 2014

    Room was clean and tidy and a good size. Very attentive staff.

    7.5

  • Hielke
      Netherlands
    19 July 2014

    Quiet room, good location

    7.1

  • Dimitrios
      United Kingdom
    13 July 2014

    Very near Cophall Parking so very convenient for the Airport.

    It looks a bit tired compared to other Premier Inns, but still fine.

    7.9

  • Roy
      Spain
    3 July 2014

    The hotel is great. Excellent reception staff. The rooms a good size and very clean

    The pub next to the Hotel is terrible. Stay away. Dingy, poor staff attitude, poor quality food.... do I need to say more

    7.5

  • David
      United Kingdom
    2 July 2014

    Location Ease of check in/out Value for money

    Nothing - it is quite a basic hotel but you get what you pay for

    8.3

  • Stephen
      United Kingdom
    1 July 2014

    Excellent location and family friendly price was the main attraction. Staff were also very attentive.

    No phone signal ??

    7.5

  • Jasmine
      United Kingdom
    15 June 2014

    Good location with parking. Comfortable over night stay before morning flight

    7.9

  • Christopher
      United Kingdom
    30 May 2014

    The cleanliness of the catering area was not up to the standard of other Premier Inns I have stayed at

    7.5

  • Anonymous
      United Kingdom
    30 May 2014

    Pleasant reception staff and a large room with convenient pub to eat in next door.

    The bed was too small. We had booked a Premier Inn as we thought they provided large beds so we will be very wary of using the group again. Also this one was difficult to find and gave us the impression that it was nearer to Gatwick than it actually was.

    6.3

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