Premier Inn Gillingham Business Park  

Lovely and quiet

Lack of plug sockets and slippy bath

Easy to get to. and somewhere to eat etc. on site. Breakfast enjoyable and eat as much as you like.

My chosen room seemed to suffer from outside road noise but never heard it between about 23.00 and 6.00 am.

As usual very clean friendly and helpful staff

Staff were really friendly and helpful. Good quality breakfast excellent value for money. Room was comfortable and clean and well prepared, if not exactly spacious with four beds in it!

When I asked for extra padding for the mattress it was provided

Smell of the room. Very stuffy

Comfortable room with easy to use temperature control. Convenient eating choices. Plenty of parking.

reception

First night very cold even with temp full up

All of the staff were exceptionally friendly and helpful. This included the ladies cleaning the room, reception and those working in the restaurant. The room was a good size, clean and was very quiet despite being next to a busy road. Breakfast was excellent with healthy choices.

The only issue was we found the heating for the room inadequate, but we were provided with a portable heater from reception, which overcame this problem.

The staff were exceptional,and the location was good for me.

Reception staff were nice and friendly

Housekeepers were rude and badged into our room to ask us out as we ran 20 minutes late in getting out even after I called reception to explain I had lost my car and running late. I asked if I can get and pay some extra time to sort out an unexpected situation whilst outdoors, but I was asked to pay for another day or just get out. When I returned the houkeepers/cleaners badged into my room and asked if they can move my stuff out when and actually came into the room to search my room, then grimaced at each other, very unkind behaviour. Other hotels offer extra time maximum 2 hours, which you pay. I am a club member of Holiday Inn Express and their hospitality is of a very high standard, so I am not new to the hotel industry.

The staff were very friendly and helpful.

The door of reception kept me awake all night with people coming and going. WD40 pack this and you will sleep.

Reception staff friendly. Offered to change room from disabled to standard double. Restaurant staff friendly and informative. Room clean and comfortable.

Only one set of towels in room which we didn't notice until needed. No way of contacting reception without leaving room. Cooked breakfast on the cool side where it had been standing on hotplate.

Like Brewers fair next door

We were told by the hotel that there was a 2hr wait for the Brewers fair we tried it ourselves and got a table straight away ! Also very noisy to start with people running and shouting through the corridoors

How clean the room was. The bed was comfortable. And we couldn't hear the road from outside and there was no noise from next door or outside our room. I thought the staff were very friendly too.

I thought the price was quite high. Couldn't afford to stay here as often as i would like too.

Clean room, friendly staff and convenient location.

Chilly rooms (esp as it was -3 oC outside). Heating is on a 2 hour timer, so you can't set it, go out and come back to a nice cosy room, you have to wait for the small heater to warm room back up once you get in, by which time you'll 'possibly' be asleep anyway. Oh, and the soap dispensers in our en-suite didn't work. Nothing too bad to grumble about though.

From previous stays at this hotel; I did request a room at top floor, and round at the back backing onto the carpark. We were allotted Room 70 - which was ideal for what we required. (I understand that this arrangement was made by the hotel booking staff.) We did have both dinner and breakfast at the Honourable Pilot, next door, and the food and choices were very good. Particularly the breakfast. The timings, food and staff were excellent.

Not applicable.

Clean tidy cheerfyl and efficient

The lady interception was really friendly and very helpful.

Room smelt of smoke -possibly from being close to the external smoking area?

Close to amenities and 24 hr reception.

I arrived at 6.15pm on 30th Nov 2012 and the poor receptionist had been left on her own by her boss. I had to wait 30 minutes to check in as it was so busy. The receptionist was apologetic but I understand that this happens frequently. It was not good enough.

Staff very good -easy car park -clean - ok

First time trying to find way in - no signs -if you come from the south you can see it but finding entrance is a pain

Convenience to where we needed to get to

The noise from traffic

Location

Very noisy. No insulation in the walls.

Nice staff, clean room, having an eating place next door is brilliant.

THE BEDS WERE FAR TOO HARD, my back was killing me each morning.

We had a plessent stay , thank you ..