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Score from 428 reviews Very good 8.1/10

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Newest reviews for Premier Inn Herne Bay

  • Chris.
      United Kingdom
    31 August 2014

    A/c smelt a little of mould

    7.5

  • Christopher
      United Kingdom
    27 August 2014

    Booked on line for a family room when we got there only a single room was booked .it didn't take long they made up a family room .the beds were clean but floor was dirty still litter on floor.

    7.1

  • Sandra
      Netherlands
    25 August 2014

    Nice, clean, perfect on route to Dover , close to Canterbury.

    8.3

  • Charles
      United Kingdom
    20 August 2014

    Spacious clean comfortable room. Very good receptionists.

    Table Table. Poor quality breakfast with terrible sausages. Poor value for money I would have preferred any roadside café to this. Very expensive for such poor quality. Most people had burnt toast as the first time through the toaster it didn't look done at all and the second time through it burnt. The staff MUST have seen how bad it was.

    7.1

  • Neil
      United Kingdom
    20 August 2014

    Food, clean and tidy. Staff great. Including the bedroom staff. Always polite and cheerful.

    nothing

    9.2

  • Anne
      United Kingdom
    19 August 2014

    Clean bathroom Comfy bed and pillows TV that worked

    Ground floor room - bit noisy, also very close to reception

    9.2

  • Maureen
      United Kingdom
    17 August 2014

    The staff was excellent and friendly. .

    The beds were appalling bad for sleeping.

    6.3

  • Anonymous
      United Kingdom
    17 August 2014

    15 min short walk to town centre

    narrow windy road at top of hill had no pavement. Totally unsuitable (borderline lethal) walking route to beaches if you have children or pushchair

    6.3

  • David
      United Kingdom
    15 August 2014

    We enjoyed our stay so much we shall be looking to stay in a Premier Inn again soon in Lincolnshire.

    9.2

  • Nicholas
      United Kingdom
    10 August 2014

    Breakfast across the car park v poor, terrible coffee and long waiting time.

    9.2

  • Ingrid
      United Kingdom
    10 August 2014

    Very clean and quiet

    Nothing

    8.8

  • Anonymous
      United Kingdom
    7 August 2014

    all good - comfortable, clean and with very helpful staff on reception

    9.2

  • Anonymous
      United Kingdom
    5 August 2014

    Lovely comfortable beds & pillows!

    No pillow protectors

    8.8

  • Anonymous
      United Kingdom
    5 August 2014

    Excellent service at reception and when being seated for meals. Efficient seating for dinner (we were a party of 7 and occasionally 8). Food was consistently good and reasonably priced. Advise guests to book table if they are a larger party.

    7.9

  • Denise
      United Kingdom
    3 August 2014

    This was our first visit to a Premier Inn and we were extremely impressed with the cleanliness and comfort of the room with everything we needed provided.

    One disappointment was after booking and paying for the 2 course evening meal plus breakfast deal for ourselves and three guests we were billed for the complete evening meal. After pointing this out the waitress re did the bill but still charged the deserts. We pointed this out and she re did the bill again getting it right.

    9.6

  • Sandra
      United Kingdom
    2 August 2014

    Room, convenience, food, service.

    initial booking was with Ramsgate, when I rang to confirm a male member of staff told me I did not have a booking. So I booked with Herne Bay. I then had a text on the day of my arrival from RAMSGATE welcoming me. The staff at Herne Bay told me to ring Ramsgate which I did and a female member of staff apologised for the mix up and cancelled my booking which apparently did exist. This confusion was poor communication and with two young children in tow I could have done without this.

    7.9

  • Lindsay
      United Kingdom
    1 August 2014

    Pleasant staff.

    Stingy coffee and tea in room. No shower gels.etc. Paid the same for b&b in Rye and got better value and breakfast included.

    5.4

  • Bob
      United Kingdom
    1 August 2014

    Had to go without meals due to over crowding/booking. Very poor parking. Never again

    5

  • Eva
      France
    31 July 2014

    Our two-night stay in Herne Bay Premier Inn was a good experience. Comfortable, silent, great. The young lady who was working when we arrived was more than helpful. I was inpressed by her desire to help us in any way she could.

    The only thing which surprised us is the fact that, considering the price we paid, we could not have access to unlimited Internet. Nowadays, this is slightly outrageous...

    8.8

  • Anonymous
      United Kingdom
    30 July 2014

    We were wanting to go to Whitstable for the Oyster Fare but left it too late to get anywhere in Whitstable. We stayed for two nights at Premier Inn Herne Bay where we were made very welcome and it was very convenient as the buses to Whitstable (and Canterbury) run right outside from early morning until 10pm or later at night and cheap to ride: Probably no more than parking all day. We ate at Table Table - next door to the Premier Inn where we found food and service excellent. Premier Inn was quiet and very clean.

    Only one tip: don't follow your satnav to the Premier Inn as it will take you down a dead end lane. I think it is mentioned on the premier inn website.

    8.8

  • Judith
      United Kingdom
    29 July 2014

    Outstanding customer service :-) well done!

    9.6

  • Enid
      United Kingdom
    27 July 2014

    Air conditioning in bedrooms and restaurant

    No air conditioning in reception so large fans in there. Really sympathised with the staff working in heat wave conditions

    9.6

  • Larraine
      United Kingdom
    22 July 2014

    The air conditioning on a very hot weekend was very welcoming. Very quiet, liked the way you booked a table for meals so there was no waiting for tables. Like the way the building for rooms was separate from the bar/restaurant building. Staff were pleasant and helpful.

    pillows too thin.

    9.2

  • Maurice
      United Kingdom
    22 July 2014

    Reception greeting was very welcoming and helpful with any queries we had. Atmosphere in hotel was calm and quiet considering it was full. Room very clean and comfortable. would recommend this hotel to anyone who wanted to visit this part of Kent as it is sited close to all main roads to all the resorts. As it is near our granddaughter we will certainly use you again.

    Did,nt like, is not what we would say. But certain "things" in the bedrooms could be taken in to consideration ie. The unit housing the shelving and hanging area, was badly designed. Just a change in rearranging the tea/coffee area away from the hair drier and mirror. I my opinion this does not constitute a healthy arrangement. Just putting the hair dryer and mirror to the other side of the unit would be preferable. Also, although not a room for disabled persons, a handle on the wall by the bath would give persons who prefer a shower some confidence when getting out as there was no help there. Finally, PLEASE, more staff, the ones doing the rooms worked like Trojans and deserve more help, especially at this time of year. We do hope that when we do visit again the above will have been taken into consideration. If you are connected to TABLE - TABLE there was certainly a great lack of staff, resulting in a large majority of quests going to the Harvester across the road where there was more than enough staff.

    7.5

  • Ronald
      United Kingdom
    21 July 2014

    everything

    nothing

    9.2

gogless
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