Premier Inn Hull West  

all the staff were really helpful,room was very clean-comfy,very good quiet nights sleep,and the breakfast was the best breakfast i have had out of anywere i have stayed,value for money,traditional inn with great service value for money and very helpful and well mannerd staff,thanks,.

the lady on receptioon extremly friendly,room very clean and quiet,breakfast next day was superb as was the staff on duty,very enjoyable

nothing

The hotel was friendly, clean and very comfortable. The car parking was easy, the hotel was easy to find.

There was no iron to freshen my clothes. The shower in the disabled room was very poor, as a disabled person, I need to rely on the shower and was not able to. This detracted from my visit.

I liked the setting and the staff.

Cooked breakfast was cold and toaster was useless.

Everything was fine

Nothing

I had a room on the first floor & although the hotel was busy , it was quiet & peaceful-no noise from next door rooms or doors banging etc. The staff are exceptionally friendly. The room was spotless & décor like new. The grounds were well cared for. English breakfast was cooked freshly to order so no congealed eggs & cold bacon from a buffet. Very good value for money.

Price, early check-in time/late check-out time, 24hr reception, facilities/cleanliness and comfort of room/bed, access to bar and excellent food, politeness and helpfulness of staff, access to M62

There was nothing we disliked

Wow! Where do I start? Unfortunately, I was confined to a (wonderfully comfortable) bed with 'flu for the whole of our stay and my wife and I had to rely upon the good natures of your staff. What lovely people! Nothing was too much trouble. Friendly and helpful.

Nothing. All excellent.

Quiet. Comfortable

Slight musty smell

The TV in the room didn't work, so the girl on the desk put me in another room without asking. Girl at reception, very helpful & cheerful.

Privacy, quick book in, no noise, staff helpful and pleasant, secure car park room clean

Room was cold, tv very dated, kettle took ages to boil, not much milk.

Very friendly staff and comfortable rooms.

Dining area for breakfast had not been cleaned and found food from previous night under table.

we were visiting friends, ideal location.

there were three of us in two rooms, 2 and 1. My friend who was by herself was asked on two occassions if she was sharing a room with anybody else. We wondered why?

Helpful friendly staff, location, clean, spacious room

There were 2 of us but only 1 bath towel

Checking in receptionist was very good. Room was clean and comfortable.

Problems with wi fi were handled very badly by the team. Used good sleep refund guarantee and made to feel I was lying. I have stayed at prem inn 20 times in last 2 years and this is first time I asked for money. This willed customers would have just given. Don't have a no questions or quibble free guarantee if not going to follow. Otherwise I would recommend hotel to other collegues

Warmth and friendly staff.

Everything was OK

We travelled from Tererife to celebrate our Diamond wedding along with family and friends. Once there, our Spanish mobile phones would not function. There was no phone in the room. Relations and friends tried to contact us. We wanted to contact them - there wasn´t even a phone in the hotel for residents use! This making it a problem to make arrangements with people. We are 80 and 78 years old. We dread to think what would have happened had I, who has suffered three strokes, or my wife who has heart problems had been taken ill. Who could we have phoned whether within the hotel or friends for assisstance?

Clean rooms and a nice pub next door

The only ting that let it down was the tiny 14 inch tv laid in bed we cud hardly see it. Upgrades to larger flat screens are a must.

Everything .I have noing to complain about . Staff made you feel welcome and are very help . If all Premier Inns are like this one I would not think twice about staying.

its location and friendly staff

there was no soap in the dispenser. It will be nice to have cocoa powder and biscuits in the rooms

Service, customer relations and a great breakfast!

The lovely friendly receptionists and housekeeping staff.

Beckie served me and she could not of been any more helpful. She exceeded my expectations as a customer. I think she could teach other staff how to not just give great service but to really go that extra mile. She left a great impression on me and my boyfriend. I was concerned that my boyfriend had hurt his back and I asked her about how many steps it was. She was so helpful explaining about what's available because we didn't know he would have a bad back when we booked a room. She offered us extra pillows and was so understanding. She needs to be kept in the company.

The other staff member he ignored us when we arrived and then told us we would have to wait for Beckie for some unknown reason. That annoyed me but Beckie was so great.

This was my first stay at a Premier Inn and I must say I was very impressed.I Was warmly welcomed by the receptionist, and speedily checked in. My room had everything I needed, the hotel is set in nice woodland just off the main road, and within an easy drive of Hull city centre , and the motorway. The adjoining Pub did good pub grub , with a different help yourself buffet each evening. All in all a fine hotel , in a good location

the park outside and the indoor play area were great for my little one to burn off some steam after a long car journey, the receptionist very helpful, comfortable room, good value for money.