눉My only bad experience was a problem with noise at night.We were originally in a room on the first floor, which, it turnes out, is directly underneath a room with a wooden floor. The first floor extends out further than the other floors, and is adjacent to another hotel. All evening, and up until 3am, we had the really annoying sound of furniture being dragged across said floor. Repeatedly.
I spoke with hotel staff, asking if complaints of this noise were common in this part of the hotel, they didn't know of previous complaints, but assured us that another room was available should the noise persist.
When we made a complaint on the second night, hotel staff were very quick to offer a room change, and we were moved without delay.
We had no further noise issues after that.
눇The hotel's location is perfect, being right on the doorstep of two Beatles experiences, several museums and restaurants, as well as being a short walk to the shopping district.
The staff are really friendly, and were only too happy to help with any issues we had.
We opted to pay for breakfast as part of the booking, and with all that was on offer, I'd recommend it.