Premier Inn Manchester (Hyde)  

The customer service provided by the reception still was excellent. Thed food qualiity was OK but they should refrain from microwaving pastry as it made the pie I had very soggy and not very nice.

The way they microwave pastry

It was pleasent warm and comfortable, just what we needed for a break. Near the countryside and conviently near to Manchester. Very pleasent staff.

It was a shame that in a double room that there was only one set of towels. Also one of the wall lights was not working and light over the mirror was working but was crooked.

Staff were pleasant and helpful

I liked the decor of the rooms, and the service.

I did not like the location, it wasvery inconvenient and we spent a lot of money on taxis

The staff were very helpful and friendly. Breakfast was great value for money.

The staff were very friendly and explained all the aspects of the hotel.

Reasonably priced

No draught beer, as advertised, (Theakstons or Bombadier) either on Friday or Saturday. No salad for any of the evening meals on Saturday. No natural yoghurt at breakfast (Saturday). Staff very apologetic, but obviously poor management/organisation.Also, television not working on the Saturday night. We were offered an alternative room, but did not feel inclinr=ed to move.

The lady on reception on arrival and departure was excellent, very friendly, welcoming, efficient and informative. The location was excellent for our purposes and the online driving instructions very useful and hotel easy to find. Room clean and had all that we needed, extra milk etc readily available on request.

Only downside was there was a wet towel in the bath on our arrival. Also being able to buy newspapers in the morning would be a good idea, more likely to stop at hotel for a coffee etc after breakfast !

Location

Food is poor and a chef had gone home which meant there was a 45 minute delay.

very friendly and helpful staff

Staff service

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