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Newest reviews for Premier Inn Pontypool

  • John
      United Kingdom
    15 September 2014

    Everything specially the lovely en suite

    nothing

    10

  • Kenneth
      United Kingdom
    13 September 2014

    Staff were wonderful

    Nothing

    9.6

  • Mary
      United Kingdom
    21 August 2014

    Plenty of parking and attractive outside space. Warm friendly welcome on Reception from Lynne where nothing was too much trouble plus received additional information on local area. Spacious room well equipped with extra pillows and very comfortable bed with crisp fresh linen. Clean modern bathroom with good sized towels and plenty of hot water.

    The busy roundabout - although I didn't hear any traffic noise. Only 30 minutes free wi-fi then it automatically cuts off without notice. No biscuits/hot chocolate on the hospitality tray

    9.2

  • Michael
      United Kingdom
    20 August 2014

    all aspects

    10

  • Julie
      United Kingdom
    19 August 2014

    The staff were professional and helpful.The rooms & hotel very clean and fresh.The hotel had a pleasant small restaurant serving breakfast.We had an evening meal at the Harvester restaurant next door; we had to wait as it was Saturday night,but it was excellant value.(There was a also Macdonalds and a KFC nearby)

    The breakfast seemed overpriced. I could have had a cheaper breakfast at the Harvester nearby.The location is not brilliant as it is on a trading estate . We were woken up just after midnight by youths playing football on the car park of a factory unit opposite our room.

    9.2

  • David
      United Kingdom
    17 August 2014

    Convenient stopping spot, comfortable, good value

    Reading (quickly) the hotel description before booking, I saw "Free WiFI", but this turned out to be only for 30 minutes, after which a charge was payable. When "Free WiFi" is offered, it should be for the entire stay!

    8.3

  • Anonymous
      United Kingdom
    5 August 2014

    The staff were really friendly and helpful. Clean and comfy room. Lovely breakfast. Quiet and peaceful area.

    Nowhere to go for a walk as surrounded by busy roads, no underground or foot paths.

    8.8

  • Helen
      United Kingdom
    3 August 2014

    Fantastic staff, really friendly and helpfull. Good food.

    Location meant having to drive or book local taxi well in advance and pay alot. Also shower being fixed not ideal.

    8.3

  • Anonymous
      United Kingdom
    3 August 2014

    The staff went out of their way to be helpful and when reAlly busy during breakfast maintained their friendly and polite manner .

    Location on a busy traffic Island made foot travel difficult but staff helped my son to access alternative quick route on foot to the station.

    9.2

  • Anne
      United Kingdom
    22 July 2014

    This Premier Inn has wonderful staff who are extremely helpful and cheerful. They made our stay a real pleasure. The Inn is clean and the beds are really comfy. The breakfasts include everything you could wish for and the Harvester next door is a handy place for a reasonably priced meal at other times.

    9.2

  • Jack
      United Kingdom
    15 July 2014

    The lady on front desk with purple hair was most helpful, professional and lovely.

    10

  • Graham
      United Kingdom
    14 July 2014

    I've stayed at a good many Premier Inns and this one is my favourite. Has a really nice feel to it + you dont have to go to a pub accross the car park for breakfast.

    9.6

  • Colin
      United Kingdom
    8 July 2014

    The quietness. The very comfortable bed. The close proximity to my son.

    Having to share one hand towel. Only one chair in the room; sofa could have been assembled as only two of us. No drawers. Toilet far too low for new hip/knee patients! That's us! Parking difficult, area always full. Skipped breakfast as only wanted toast, etc. nothing else.

    6.7

  • Geoffrey
      United Kingdom
    1 July 2014

    Easy booking, good access.

    Breakfast is expensive if you're not inclined to "fill your boots"

    9.2

  • Fred
      United Kingdom
    10 June 2014

    A perfect location for us as my brother lives close by so very handy when we want to visit.

    10

  • Aileen
      United Kingdom
    1 June 2014

    Locality

    Nothing

    10

  • Julie
      United Kingdom
    27 May 2014

    Really helpful staff, I forgot my jacket and they have helped me (I think...as its only being picked up today) to return it via a courier. Excellent breakfast too.

    Bathroom a bit too tight for my liking but plenty of hot water available.

    10

  • Alan
      United Kingdom
    27 May 2014

    Friendly staff, and location.

    Thin walls. Didn't like listening to someone next door snoring their head off on two nights. Would not recommend nor use this place again.

    6.7

  • Robert
      United Kingdom
    13 May 2014

    Great staff and friendly

    10

  • Sara
      United Kingdom
    11 May 2014

    The staff are always so friendly

    9.6

  • Sarah
      United Kingdom
    27 April 2014

    Very nice and polite. Helpful offering to guide on where to eat as harvesters was closed for refurb.

    A little bit pricey since they do the same as across the road but £20+ more expensive

    9.2

  • Nojarul
      United Kingdom
    19 April 2014

    Highly recommend this Premier Inn for anyone wanting a good base from which to explore Brecon Beacons and surrounding areas. The staff were all friendly and courteous.

    Nothing in particular at this hotel, but Premier Inn charging £3 per day for wifi access is too much considering most hotels provide it for free.

    8.3

  • Jefrey
      United Kingdom
    15 April 2014

    Welcoming and helpful staff. Comfortable room. Tea and Coffee in room. Refund policy if night is disturbed.

    One night was disturbed when fighting broke out in the early hours of the morning, between wedding party guests staying at the Hotel.

    7.9

  • Anonymous
      United Kingdom
    8 April 2014

    1) The staff member’s description of the location "...on an island in the middle of a dual carriageway...” 2) Leaving on the last day....albeit a tad long winded - having to wait for another taxi...due to lack of any [e.g. roadside] footpath access to anywhere…

    The economical with truth Booking.com hotel description:- "Expect comfortable rooms with luxury power showers at the Premier Inn Pontypool, which has free parking and is close to Pontypool and New Inn Rail Station." 1) Yes it was "close to Pontypool and New Inn Rail Station." as the crow flies across a motorway style dual carriageway with no signs let alone footpaths from the totally unmanned, facility less single island platform station with the sole subway exit on the wrong side for both Pontypool town and the hotel too…No very welcoming [or safe] when arriving on your own in the early evening and unfamiliar with the area… 2) The only [trunk] access roads in the immediate vicinity of the hotel were without footpaths and many of the lights were switched off at night too. 3) Naturally no bus service went anywhere near the hotel or even the fast food restaurant complex on another "island" further along the motorway style dual carriageway [with no obvious footpaths to this other isolated area either...]. 4) So to get to or from anywhere like a decent town centre inn or restaurant [as opposed to the pseudo pub one from the same brewery chain] or other facility e.g. even a bus stop required non-too cheap taxis…. 5) Yes the rooms each had [not that powerful], “power showers” but all apparently lacked the key Premier House feature of a bath….. 6) Breakfast was a tad longwinded, including a bit of a wait for the cooked food, with the orange juice repeatedly running out, although the toaster did work....

    4.6

  • M
      United Kingdom
    21 March 2014

    From the momment we arrived to the momment we left the staff were brilliant, without exception. Although the train station isn't in a dirrect walking line, the staff pointed out a pleasent walking route which took you onto the canal and then to the train station, 15mins, lovely and worth doing. Will definately revisit again and the Harvester also highly rated. Many thanks

    Leaving to come home!!

    9.2

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