Premier Inn Poole Centre (Holes Bay)  

The service was excellent, the bedrooms clean & tidy, but with only one chair. The staff were friendly, polite & helpful and the food in the Table restaurant was first class. The times set for breakfast each morning were ideal for a relaxed meal to be enjoyed and the Inn location was in easy walking distance of Poole town centre.

There was no drinks/wine menu available or on display in the restaurant which we were not happy about. The staff were worked off their feet on the Friday & Saturday night of our stay, which was uncomfortable. We were disturbed in room 20 the first and second night we were there, by someone above making a racket. The first night at 2.55am until 3.30 am and the second night at 1,05 am until 1.25am. Understandably we had a rotten nights sleep , particularly on the first night and reported it to reception.

We liked the familiarity of the Premier Inn chain, the friendly staff, decent standard of accommodation, value for money, tasty breakfast, large family room, closeness to the train station and Poole city centre, quick and efficient check-in, generous 12 o'clock checkout time.

The rooms were clean and spacious. Sea views.

The reception staff weren't very helpful and the check in process was long and difficult. Unable to put through on the phone to the on site restaurant which is just ridiculous. Loud door banging in the morning.

Comfortable room, good size. Well maintained.

No fridge in room.

Good reception staff. Helpful change of arrangements when needed.

Staff, parking

Staff on the hotel reception were very friendly and went out of their way to find us maps of the area etc.

Staff in the restaurnat at the side were rude and unhelpful

easy to find and check in

there was a constant engine, air con fan noise all night that was outside but could be heard all night in the bedroom.

As a regular guest in the Premier Inn chain this was as expected - Perfect

Fast and very friendly service at all times.

Would have liked some hot chocolate in the room for the children.

As above

Everything was fine and as expected. No complaints

very friendly staff - easy to find - all facilities on site - perfect location for catching Guernesey ferry - plenty car parking space - not noisy at all -

nothing

After going up to are room to bed.We could smell cigarrete smoke in the bathroom. this was coming from the room below.WE where asked to change Rooms for one on the ground floor.This was at 23 30.

Everything. Very, very good

Good access to good size car park. Close to town and on the doorstep for good food.

An on site shop, possibly a news agents or small convenience for families and older couples.

Really need a car for this location nothing in walking distance,,,,, only an asda store. Price is steep compared to other hotels in area with more facilitys.

Value

Location

Comfort, cleanliness and proximity to Ferry Terminal.

Only two tea bags in the room.

Excellent service, good food freshly delivered

Couldn't add the bar tab to the room bill, a bit awkward when one doesn't travel with a lot of cash

Good location for Ferries

Location convenience view of the bay good breakfast good staff

Some noise from rooms above (poor sound insulation) Inability to provide a bill separately for each of my two days stay(i had to cancel one day and re-book in with a risk of losing my room)

Location good.

Shower fan was noisy!

The waitress at breakfast very abrupt nature towards everyone. The older couple at my next table while being questioned as their choice for breakfast even said I quote " please bare with us we have not stayed here before and do not understand the procediure" not even then were they treated with help. If I need to stay at this hotel again I will not have my breakfast on site.

All the staff are very friendly and helpful. Good value.

The back rooms can be very noisy with passing traffic.

Table Table restaurant next door which we didn't need to book our evening meal.

Bathroom was tired and needed some work. Beds were hard.