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Property highlights

Places of interest:

Shrewsbury Castle (0.2 miles)
Show map Premier Inn Shrewsbury Town Centre

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Score from 493 reviews Very good 8.1/10

Newest reviews for Premier Inn Shrewsbury Town Centre

  • Samantha
      United Kingdom
    1 September 2014

    we arrived about 4 hours early for check inn but asked if they could look after our case till 2pm.very pleasant friendly receptionist that dealt with our request asap.also change over at 3pm was also another lovely friendly,helpful,cheerful receptionist.made all the diference.1st impressions count.

    had one evening meal & one breakfast.2 of the young lads could of been abit more better at seeing to tables quicker as it was quiet & more approachable to ask a question(ie: no bowls or waiting on more hot breakfast arriving in hot plate).one young chap very good & polite & helpful

    10

  • Malcolm
      United Kingdom
    1 September 2014

    Location & staff.

    1. 2 extra beds which we did not need meant access to window & one side of main bed was impossible - never experienced such a poor arrangement before. 2. Unable to cater for the number of guests at breakfast.

    7.5

  • Chris
      United Kingdom
    31 August 2014

    Very peaceful comfortable night

    Can't fault it!

    8.3

  • Stephanie
      United Kingdom
    30 August 2014

    The staff where really friendly even tho my 3 young boys were playing up , the staff help you out a lot and the breakfast was lovely and the kids eat free is brilliant

    The family room should be bigger

    9.2

  • Daniel
      United Kingdom
    30 August 2014

    The view of the river easy free parking

    Signage into hotel parking from both directions could have been more promininent

    8.8

  • Howard
      United Kingdom
    29 August 2014

    Everything. The staff were particularly polite and helpful. The cooked breakfasts excellent, freshly cooked and not at all greasy as can happen. We will come again.

    The hotel could have better drop off facilities for cars. There is "disabled parking" which you may to use drop off cases but it is usually full (we have been four times). Many modern city hotels have an area out front to drive in, drop off cases and then drive off to parking.

    9.6

  • Colin
      United Kingdom
    28 August 2014

    Comfortable,location and staff.

    Parking problems on arrival and over our stay. Not enough parking available.Not enough staff at breakfast time.

    8.8

  • Helen
      United Kingdom
    26 August 2014

    the staff, the rooms were clean

    7.9

  • Lisa
      United Kingdom
    26 August 2014

    Very convenient for folk festival, should have extra staff on to deal with the breakfast rush! One person to oversee as Maitre D would have been an idea. Super quorn sausages for veggies.

    Though the folk festival never ran out off loo roll the premier inn did, also no handsoap in ladies loos. Staff should not have to be told, also bread for breakfast frozen.

    7.9

  • Richard
      United Kingdom
    22 August 2014

    Centre of town location. Yet very quiet and no outside noise. Ease of parking right outside hotel. Helpful, friendly staff. Excellent security. Large spacious (family) room. Big comfortable bed. Clean and tidy. Modern bathroom - spotless!!

    Noisy, stompy neighbours in room above and loud banging came right through the floor all weekend - surprising. Staff said they would have dealt with it if I had complained. Don't really see how they could have done anything though.

    10

  • Anonymous
      United Kingdom
    22 August 2014

    Decor cleanliness

    Hard mattrass central lights did not work reception did not answer phone no free car park

    6.3

  • Susan
      United Kingdom
    19 August 2014

    Location and very friendly receptionist .

    Was woken up by the fire alarm which is acceptable but it was silenced then activated again this continued for approx 5 minutes.

    9.2

  • Anonymous
      United Kingdom
    18 August 2014

    Room n breakfast v nice

    Alarms during d nite

    8.3

  • John
      Australia
    17 August 2014

    most

    no services re food coffee etc available during day parking expensive and confined

    7.5

  • Donald
      United Kingdom
    17 August 2014

    Amy - the efficient and very helpful receptionist. Clean and tidy PI. Close to the places to visit including the Castle, Abbey and Museum. Also it's a very short walk from the rail station

    The noise made by people in the room above mine - it sounded like children running riot. Also there appeared to be water running down from the room above in my bathroom. The mind boggles!!! But not really the fault of PI

    7.9

  • Paul
      United Kingdom
    13 August 2014

    Every thing

    I like a soft pillow,next time will bring my own. Not a problem

    10

  • Sharon
      United Kingdom
    12 August 2014

    Comfortable rooms and good sized bathroom. Breakfast was very good quality and plenty to choose from.

    Not enough tea/coffee in rooms. Staff seemed a little stressed at breakfast - probably due to the flower show making it full to capacity but young front of house staff managed very well.

    8.8

  • Anonymous
      United Kingdom
    12 August 2014

    Standard of room was faultless. Staff friendly and couldn't do enough for you.

    Lack of parking a major issue

    10

  • Susan
      United Kingdom
    12 August 2014

    Comfortable beds. Pleasant Staff. Food in restaurant very nice and service excellent too. Would stay again no problem.

    Would have liked to opened the windows sometimes. Maybe a box of Tissues in room.

    8.8

  • John
      United Kingdom
    10 August 2014

    cleanliness inside hotel big towels

    No place to set down / pickup. Ridiculously large building garret set between car park and main road. Poorly lit smelly car park back entrance Staff pleasant when around - had to keep waiting for them Staff pleasantly multitasking but failing to provide immediate service Realise this chain is only interested in the bottom line and will be wary of booking again with them. Paid an outrageous £97 - just not worth half of that

    3.8

  • Allan
      United Kingdom
    10 August 2014

    Such wonderful young helpful staff. Extremely helpful and pleasant. I was so proud of them I wanted to be young again. A credit to themselves and their mentors.

    Charge for the carpark is something I am not used to, it is normally free. But given the town centre location accepted it as an inconvenient compromise.

    10

  • Declan
      United Kingdom
    10 August 2014

    Location

    Reception staff are useless , took half an hour to check in because they have a self booking computer that does not work, not one of them had a clue ,

    4.6

  • Anonymous
      United Kingdom
    10 August 2014

    It was my first time in a Premier Inn and I have to say I was very impressed with the hotel. Spotlessly clean, comfortable beds, excellent breakfast including Costa Coffee. Considering this is a city centre location I had a great night's sleep as the hotel was very quiet.The staff were exceptional. I think Premier Inns are great for short term stays.

    The parking facilities are limited and it is difficult to locate the Premier Inn car park and others close by - better directions would help. I felt the reception area could be a little more welcoming in design.

    9.6

  • Anthony
      United Kingdom
    9 August 2014

    Reception staff very helpful.

    Restaurant service as above. Long waits for food, which arrived luke warm in evening. At breaakfast, having to wait for refilled cooked food trays.

    9.2

  • David
      United Kingdom
    7 August 2014

    friendly staff comfortable rooms breakfasts

    car park not easy to find, narrow bays and expensive, £8 per day

    8.8

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