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Newest reviews for Premier Inn Swanley

  • David
      United Kingdom
    2 September 2014

    Myself partner and grandson Had a 3 night stay .visiting friends it was a great location .we went into London very easy .and visited blue water shopping centre (15mins away)great shops .would stay in the hotel again .

    10

  • Anthony
      United Kingdom
    23 August 2014

    The bed was very spacious and comfortable.

    It didn't meet my expectations due to the price being so high

    6.7

  • Paul
      United Kingdom
    19 August 2014

    Nothing

    No breakfast, No coffee available slow service

    4.2

  • Grace
      United Kingdom
    14 August 2014

    Much better standard than expected, having arrived from staying in a Sheffield Hotel which cost a lot more and had poorer facilities. We had a very warm welcome from the staff. Food and service in Beefeater Restaurant very good, Will definitely use Premier Inns in future.

    We couldn't find a quiet area to sit and read, but we only had an hour to wait to meet family, so it wasn't a big issue

    9.6

  • Georgina
      United Kingdom
    12 August 2014

    Comfy clean quiet

    A little pricey for family room

    8.8

  • Ellen
      United Kingdom
    12 August 2014

    Parking facility - very good.

    The inside (floor) of the lift - some maintenance work is needed.

    8.8

  • Anita
      United Kingdom
    11 August 2014

    Clean

    7.5

  • Graham
      United Kingdom
    10 August 2014

    Four good beds and plenty of space for a night or two. With a 14 year old and 9 year old we needed the four beds and the room was a good size to change and relax. Would definitely use again.

    Internet access was only free for 30 minutes and we could not get mobile phone signals in the room.

    9.2

  • Geoffrey
      United Kingdom
    5 August 2014

    The Staff were very friendly and helpful everywhere was clean and tidy The Continental breakfast was very good There were plenty of pillows and the beds were very comfortable The water was really hot - wonderful.

    I would have liked a toilet brush in the toilet so I could clean the toilet after use and not have to wait for the cleaners the following day. This also caused my husband to have to use a toilet which was not as clean as he is used to.

    7.9

  • Wayne
      United Kingdom
    2 August 2014

    Staff and service of the evening meal excellent, room clean and well presented. Great location

    you can see why kids eats free, the worst meal in a while, no coffee, no bread or croissants, do not even try the the eggs, took us another half hour to leave the room !!!! Tried to charge us again after we've paid!!

    8.3

  • Anonymous
      United Kingdom
    22 July 2014

    Friendly staff.

    Satnav could not find the location-a common problem apparently. Mistake over ordering breakfast-for one person instead of two. This was easily rectified.

    8.3

  • David
      United Kingdom
    13 July 2014

    The good night's sleep. ..excellent pillows

    After a long drive I wanted to walk to the centre but it was too far.

    7.5

  • Philip
      United Kingdom
    9 July 2014

    bar meals

    nothing

    8.8

  • Debbie
      United Kingdom
    8 July 2014

    Room was a nice size clean and beds were comfortable

    Couldn't get breakfast

    8.3

  • Fisher
      United Kingdom
    8 July 2014

    Spacious room

    Booking in couldnt find my name

    7.1

  • Barbara
      United Kingdom
    25 June 2014

    the staff were warm, welcoming and very professional. the room was very clean and loved the decor. I liked the layout of the hotel with the restaurant next door, which was very reasonably priced. The staff were excellent with my grandsons, being very kind to them. Very well done to the staff, thank you

    10

  • Peter
      United Kingdom
    24 June 2014

    Location. Bed Comfort

    Given disabled room. Not configured well for able bodied (sinks and showers too low, etc)

    8.8

  • Jaqueline
      United Kingdom
    18 June 2014

    The breakfast was excellent and plenty of choice and the beds were very comfortable too, The young lady who was on duty on Saturday evening was extremely helpful and sympathetic to the situation and should be commended for her customer service skills! Even more so as it was her second day in the job and new to role! I would like to thank her for her support!

    The toilet was not working and we had to use a bucket to manually flush the toilet. The hotel was very busy and due to this it took some time for the staff to offer another room which was too late in the evening for us to move too! I was not keen on staff moving my personal belongings to another room!

    8.8

  • Anonymous
      United Kingdom
    17 June 2014

    The staff couldn't help enough all of them - the facilities were great and the breakfast also superb value with my two kids eating free. However the room was a little noisy and on the night we stayed there was a problem with the plumbing ! All in all excellently managed and most of all superb attitude and customer service from the staff

    8.8

  • Peter
      United Kingdom
    16 June 2014

    All the things you take for granted at a Premier Inn - good sized room, it's clean, air conditioned and the shower works.

    Prices in the neighbouring restaurant always seem high, capitalising on the ease of proximity.

    8.3

  • Graham
      United Kingdom
    13 June 2014

    comfortable bed

    For the price (same as top comfort & top facilities hotel) we expected shampoo, body cream, shower cap etc which is pretty standard these days Your receptionist compensated us ; so now happy

    7.1

  • Jacqueline
      United Kingdom
    8 June 2014

    The staff were extremely helpful and friendly

    The nearness of the Beefeater - the venue as a local pub and a eating place for hotel guests.

    8.3

  • Jayne
      United Kingdom
    2 June 2014

    you know what you are going to get, never overjoyed but never disappointed though the room rate was at the top end on this occassion.

    vending machine would not take my money on leaving as I wanted to purchase some water, when I asked the staff they were disinterested and just said "oh it is a bit tempermental" with no offer to assist despite me having made three attempts. I left without anything and breakfast is more quantity than quality!

    6.7

  • Michael
      Australia
    25 May 2014

    Staff were great

    No bells or whistles. Breakfast was average.

    7.1

  • Patricia
      United Kingdom
    24 May 2014

    The room was comfortable for our needs, which was a disabled room.

    The service in the Beefeater restaurant, abysmal.

    6.5

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