Premier Inn Birmingham NEC/Airport

Convenience for NEC. Free parking. Cleanliness and comfort of room. Good Value for money

Basic comforts but good

Strange heating system.Had to turn on manual heater in room for heat!

I enjoyed the bedroom

slow service

Good quality food, reasonably priced.

It was within walking distance of the NEC (we were going to the Parelli Celebration there) and there was a free car park. Having a restaurant within the hotel was good - some you have to go out of the hotel to eat.

The e-check-in was terrible and the touch screen either ignored what you put or did that key three times - took far longer than it would have done with a human receptionist. The lights failed twice in our room. There were so few waiting staff in the restaurant that they couldn't cope although they tried as hard as they could, they were worked off their feet.

The rooms were very good and good value for money. Great shower! Staff were helpful especially blonde Amy (?) in the restaurant. Very good breakfast - maybe a bit pricey if you don't eat much in the morning but fine for me!

We ate in the restaurant both Friday and Saturday night. Was very impressed on Friday - much improved on 2008. Quicker service, more efficient, and the food was very nice. Saturday night was, therefore, a disappointment. Service was slow and disorganised - we asked four times for a pot of tea before it was finally served by one of the managers. My friend's veg chili was gross - I think it was quorn, which looks like meat and tastes of nothing. If you want to do veggie, just make it look like vegetables. On the plus side, she was given a replacement of veg lasagne with no quibble, and it was very nice (we'd had that the previous night).

ose to the nec so great for getting to concerts only £5 taxi each ay. the hotel is clean and comfortable. staff friendly and always on hand to help very knowledgeably about area and transport. food lovely even the veg was cooked just right. room was clean and warn and cosey

The hotel was very comfortable and the staff very friendly and courteous

Proximity to trade fair

internet was inconvenient and very expensive. Needed a shuttle to the NECfor bad weather

staff were amazing, friendly and helpful, room was great

The lovely relaxed atmosphere and good service in the bar restaurant

Negativity of the reception staff

The staff were very helpful and any minor problems were solved immediately and without question. Very good access to nec. Clean comfortable room and fab shower!!

Would have preferred to be able to control the heating of my room a little more but that is purely personal as I feel the cold due to a medical condition. However, this problem was solved by the hotel providing a second duvet so it was not a problem in the end.

room was clean and comfortable

breakfast was good. restaurant food in the evening was badly cooked and one meal was returned due to having somebodies hair in it. This was inconvienient as we had to go out out and find an alternative when we did not want to.