Premier Inn London Kew  

The excellent service provided by the staff. The choice available at breakfast. The cleanliness of the room

Everything!!!

The rooms were spacious and well furnished.

Parking was expensive.

Nearness to Kew Gardens & ease of using bus to London Museums Car parking on site

Group of rugby supporters, noisy and ill mannered

Staff very helpful, comfortable room, excellent breakfast, good dedicated parking. Would definitely stay again.

Needed to catch bus to nearest tube station which I hadn't realised before booking

Very comfortable beds and pillows. Well soundproofed. Spacious room. Large fluffy towels. Nice breakfast buffet available for a reasonable price.

Staff. Location.

After a long day I was hoping for a nice bed. The room was situated over what I assume was the bar terrace and even with the glazing the noise kept me awake. The bed has to have been the most uncomfortable bed I have ever tried to sleep in.

Staff were very friendly and helpful.

Temperature in room was too high.

I had asked for twin beds and the room had a double and it took a long time to rectify but when it was done it was done very nicely by a cheerful staff member

This is the BEST Premier Inn we have ever stayed at , the staff were amazing from the time we arrived to the time we left they all made us feel comfortable and nothing was too much , the evening meal and freshly cooked breakfast were superb , congratulations to all of you . We will certainly use this hotel again and will strongly recommend to our friends , THANK YOU .

Nothing to report we liked all of it .

Its Location

Shared Car Park with others with only a few spaces for Premier Inn, we arrived about 23:00hrs and all of the hotel spaces were taken, so parked in the next available one; this resulted in a £60 fine. None of the hotel staff mentioned that this could happen.

It was clean, comfortable and secure. It was value for money with very helpful and friendly staff. My children were well catered for and enjoyed watching telly in bed!

One member of staff in the restaurant was not as professional or helpful as the others - we think he was new to the job.

Staff great food good rooms nice

Transport links not so good

Convenience, proximity to motorways, quietness in Room 6, friendliness & helpful staff, bed comfortable.

That parking was extremely restricted & then very expensive @ £7.50 simply for overnight/one instance stay rather than 24hrs !! My room, on the ground floor, was booked as suitable for a disabled person, yet, tho' there were grab rails, the shower was in the very large deep bath & the bed was extremely low ! The extractor fan in the bathroom did not work.

Spacious, well equipped bedroom with very comfy bed. Excellent breakfast. Helpful, friendly staff.

Were unable to guarantee car park space, even though payed for if going out.

Helpful Reception Staff

Disappointing stay as : - 1 - Hairdryer did not work in room 2 - Shower surface slippery and no non-slip mat/surface provided or hand rails to help get in / out bath for shower 3 - hot breakfast was in fact cold Therefore room of £107. expensive to say the least !

ALL the staff were very friendly and helpful and really could not be faulted in anyway. The room was clean and comfortable and perfectly placed for our visit to Kew. Breakfast was very good and we also had a very good evening meal, both in quality and value. If we were visiting this area again we would stay here.

Nothing I can think of.

The staff were really friendly and willing to help. The room was more than we expected wish we could have stayed longer.

Not quite enough parking spaces.

Good location for public transport. Good value food and accomodation.

Toilet flush wasn't great.

The hotel was excellent value for money with a good all you can eat breakfast with kids eating free and very reasonable car parking rates

The location was a little way out of London with a journey by train to Waterloo before you could connect to the underground but still only took 1/2 door to door if you time the trains right.Also I have stayed in Richmond many times and this location is not Richmond but Brentford, which was misleading.

basic, friendly clean and comfortable hotel. Nice pub around the corner.

Bit too far to walk to and from Underground stations

everything

nothing

Staff were some of the friendliest of any chain I've stayed in, and the room was spotless. It was great to see a different part of London, and while this wasn't a negative for me, other visitors should be aware that the hotel is half an hour walk from the nearest tube.

Room was cold when we came in, but heaters provided.

Good breakfasts.

Describing the location as Kew, when it is really Brentford, Good job the taxi drivers knew where to go.

The location I always find very suitable for traveling into London, and the accommodation ticks all the boxes.

Very tight parking bays.