Premier Inn Peterborough (A1(M)J16)  

Room was good. Best of all was the breakfast which was excellent. It made up for the rooms minor inconvenience. Staff were very helpful especial the lady in the breakfast room.

However, the central heating did not work. Fan heaters provided were adequate.

Service was very friendly

Could increase the healthier options on the menu

Staff very welcoming and helpful, breakfast very value and good. The hotel is located close to family who live in Stilton therefore ideal walking distance for us. We have booked for Christmas Eve and Christmas Day. The room was a family room as we thought one of our grandchildren would sleep in our room however the staff made two additional beds for the two boys to sleep with their parents, very helpful. Thank you

The pillows shall take my own next time.

Location - adjacent to a1, ~ halfway between home & Gatwick. Staff - mostly friendly & helpful Meal deal

Not signposted from local road - on first visit drove well past towards Peterborough before realising. Receptionist incompetent & unwelcoming. On arriving at reception , there was only one on duty, her eyes & fingers clued to a monitor, apparently attending to a gent already waiting. After several minutes, meanwhile intermittently muttering "No" at the screen, she rang a colleague, explained the problem, which colleague rapidly appeared & sorted said problem (& saying that other must have pressed wrong button - implying this may not have been the first instance of incompetence). Only then did receptionist turn & attend to us. It would have been so easy & polite to have earlier turned, smiled & said words to the effect of "Sorry to keep you waiting, I'll be with you as soon as I can", Why. Oh why do some people, given a little power, apparently choose to abuse such power by blatantly choosing to ignore the very people who are paying their wages & for whom they are employed to serve? Not a good first impression. After identifying ourselves & she had located pre-booking on her troublesome monitor, next question was "would you like breakfast?", When a liitle further examination of our booking would have shown that we were on an all inclusive basis, which she eventually kindly confirmed. Next question was "would you like to book dinner, as we are very busy tonight?" We were offered three time slots, of which we accepted one at 8.30 P.m, which she noted on her bookings sheet. At approx 8.25 P.M. we descended to dining room & were met with blank looks at the "Wait here to be seated" (or somesuch) sign, There was no record of having booked as it appeared that receptionist had not passed on notification - a yet further example of incompetence.

Location

I thought the hotel represented excellent value. The room was clean, food was good and the staff, though very young, were great.

Extremely convenient for the a1. Staff very friendly. Pleasant bar area. Room very comfortable. Breakfast very good.Large car park.

Convenient and available

Bar service both evenings was very poor! Had to wait too long and almost walked out but no alternative, especially the Thursday night. Staff too busy out back!

Knowledge of comfort, cleanliness and service.

Polite, friendly, helpful staff. Nice room, quiet at night.

Staff was friendly, rooms were comfy and clean and food was delicious, loved the breakfast!

There were building works ongoing in the restaurant, not so much for dinner, but during breakfast, that was a bit unnerving.

Staff. Despite their poor logic regards the early arrival payment problem

I booked 10 rooms and some of my guests arrived before me and couldn't get in their rooms without first paying. So lack of trust despite having my card details as security. This policy contradicts the policy of paying anyway after 1pm. Please re advise your staff. There is a contadiction here!