Preston Cross Hotel  

The location, the size of the room

The lack of welcome, The general attitude of the staff - moral is obviously very low. The management treat the staff as 3rd rate citizens. The standard of fixture and fittings throughout was very old fashioned, worn out and in need of renovation. Attention to detail was zilch, ashtrays not emptied, door handles dirty, curtains coming off rails etc. We had the Honeymoon suite - the bed was a 4'6" four poster that was in a very sad condition with a very hard matrress . There was no TV signal in the room and because it was a weekend, they were unable to fix it - it just happened to be Man Utd Vs Chelsea match that we both wanted to watch! The smoking area downstairs was outside our bedroom window so the room contstantly smelt of cigarettes. The bathroom plumbing was powered by electric pumps and macerators so everytime you washed your hands or flushed the loo it sounded as if Concord was taking off! I made the bad decision to invite two sisters for a meal in the restaurant the first evening. Needless to say most of the food went back to the kitchen. All in all not a good place to stay especially as we booked for two nights and paid £250 for the pleasure!

Clean well kept Hotel. Comfortable and convenient for us. Helpful staff. Good fresh food. We would recommend it to others.

Dining Room was over warm.

It is near my son's house and therefore very convenient. The Hotel is well run and comfortable, the food is very good and the price is reasonable. I have used ith three times and hope to use it again.

A minor matter but the room was not very warm and the towel rack heater was not working. It was however the day after New Years Day and the weather was exceptionally severe.

Room very good

Food and service in restaurant were very poor - 2 hours for a two-course meal when there were only six customers!

Efficient check-in. - Good system fo those mneeding to leave early - ie. Check out the night before. Good service in Bars and restaurant

Fact that notice previous eveneing stated reception no open until 7am - yet receptioin still not open when I left at 7:25am - with several anxious guess waiting to check out! Lobby, Hall, Bar are in total darkness at 7am - had to 'feel' way to restaurant for breakast

Staff very friendly, room spotless, new bathroom

No light over the mirror in room or anywhere to place toilet bag etc in bathroom - minor details really.

Quiet location, lovely grounds although our room overlooked the car park at the rear of the hotel. Very nice lounge and dining room.

We had dinner on one night with family members who lived locally and even though we only had main courses we waited almost an hour after ordering for our meals to be served.

Facilities good, stayed there for the squash courts. Price Good. Clean hotel. Staff good.

Very relaxing and comfortable. Would definately stay again when I am in the area.

Nothing

Quaint quiet little hotel. Perfect as a base for exploring Surrey.

Nicely appointed house and grounds.

Not particularly welcoming reception staff. Very limited dinner menu, although food was OK.

The location, staff, food and general comfort and peaceful surroundings.

Not enough variety on menu