Prince Of Wales Hotel  

We have stayed at the Price Of Wales many times we love the hotel and the people who work there. Going again in March.

very relaxing

asked if we could change rooms (ie) noise couldnt do it as they were fully booked . but lots of people checking out the next day . asked if some one would look at the extractor fan in bathroom as it wouldnt go off . never seen to through out the stay . have used this hotel a lot and have told family and friends who in turn have booked there but as of late our complaints have just been overlooked or we get the i am sorry but hope you enjoyed your stay

Tired

Convenient for the shops, and the food was quite good, the place was rather old fashioned, and too reliant on the coach parties.

When we arrived at the hotel we were allocated a room on the 4th floor which was in the roof space with a window looking ontoa slate roof! After a visit to the reception we were relocated in a better room on the 3rd floor. However the fact that we were not given this room to start with reflects badly on the way we were treated. We booked on the 19th of August for two nights the 20th and 21st .The hotel had plenty of vacanct rooms so why do they try to palm senior guests off with very inferior rooms.. We will not be returning to this Hotel!

The hotel is very tired - in need of a revamp. I felt we were given the worst rooms at the top of the hotel. The wi-fi was intermittent - very frustrating. Car parking was not free - £2 per night - disgraceful. there was a £2 charge for using a credit/debit card - this does not appear anywhere in their literature or on the website!

This is a good standard hotel in an excellent location. The service and food was excellent, it is possible to get fed at more or less any time of day.

The rooms, although clean and tidy, could possibly do with a bit of modernisation. The only thing I didn't like was that there is a £2 per day car parking charge, which I don't think was mentioned on the web page.

Open fires as you enter giving a cosy feel.check-in was very smooth and over within a minute the corridor and our room were quite warm.The room was clean and reasonably furnished,the bathroom was very clean with high pressure shower over the bath.The breakfast is quite special ,completely self service except for tea and coffee,with cereals,fruit with yoghurt or porrige,followed by "a full English"then toast and preserves.Could not fault it.

No-one on reception to welcome guests as they arrive,could not check-in till 3pm or after,we chose after.Whilst we loved the open fires in reception and in the lounge,these areas were not warm enough for just sitting.There did not appear to be any central heating in these areas or in the bar.There were over 200 guests who were there for a "Country" weekend.they were catered for quite rightly by the hotel in the ballroom where they enjoyed bb/ed and entertainment day and night.We were not allowed in; so our entertainment was zero.The hotel does provide caberet now and again according to the posters in reception,you can watch one of these "tribute" acts at a cost of £20 per person. I was lucky enough to print out the" facilities" of the hotel,where it clearly states "parking is free".it seems everyone but me paid £2 per night to park in the car- park of their own hotel !!!

The location is very good for shopping

We went to do some Christmas shopping in December and the room was freezing when I rang reception they said the heating didnt come on until 4pm so we sat with our coats on until 5pm when the room started to warm up !!!!!!!

Very good value for money,excellent breakfasts.

Extractor fan outside bedroom window on all night

I loved the staff the breakfasts and the hotel itself was really clean

Stayed many times after booking through booking.com but for some reason on this occasion I was booked into a double room instead of a twin which caused a problem as the hotel was almost full. Sorted in the end after seeing the manager. I also put a request in for specific room ie. either 200 or 300 which are both twin rooms when booking, also again prior to going so I couldnt see what the confusion was. Nevertheless it was ok in the end.

In the room finally allocated the beds left a lot to be desired as the mattresses had definitely gone in the middle. Room 228 ; also noticed they have cut down on toiletries given, we had to share soap. Also had to ask for coffee sachets as only one each was given.

Good location and fair car parking tariff.

The room I chose was the 'executive double room' when we actually arrived this did not live in up the description. The room was far too small for two people to comfortably stay. Then we noticed the window was falling apart and the lock had completely fallen off, which means the window could be opened, not a reassuring thought when you are on the ground floor! We requested a room transfer, which the hotel staff honored without any hesitation, and we were placed in a nicer room!! This was after they tried to charge us double the price for the room! Wasn't the most welcoming of arrivals...note to staff check your tariffs!

The architecture.

The hotel is geared for tours and not the individual guest. Room service is poor because you cannot charge to your hotel bill and if you don't have cash you have to go back downstairs to pay for the roomservice at the bar, so really no point in having room service. Staff however are friendly and try to be as helpful as possible.