Menzies Prince Regent  

The rooms need updating - not a 4 star!!

Looks very tired passageways were very cold

I booked the holiday because our only daughter got married on the 28th, so we wanted somewhere nice to stay.So that we could all get up in the morning and have breakfast together with the Bridal couple.I Booked 2 rooms 1 for my husband and myself and the other for our 22yr old son, when I realised that I had booked his room for 2 people and spoke to the receptionice, she said there was nothing she could do has I could have booked it for 2 and 1 didn't turn up.I Was a little taken back by this, has I knew it was my mistake when booking, but I don't lie.Plus 7 of us came back at 12.15 and thought we would have a night cup & were told that the 24 hour service was off, very strange we all thought.After my older son spoke to the clerk we managed to have 1 drink and then off to bed.Although my he then wanted a cheese sandwich but again was told no he couldn't have one.It was a shame about your staffs service, it spoilt the end of a most wonderful day.

Please look at above, I wrote it in the wrong box. What I liked was the cleaning staff were very friendly, so a big thank you to them.

The cleanliness of the rooms and facilities.

The online sample menu was nothing like the evening menu offered. Because the hotel was quite (we were the only diners) the chef left once our main meal was on the table, we had a problem with both meals ( the chips were black inside) but their was no one to report this too. The young girl serving told us the chef had left.

Poor condition of bathrooms, for example mould in the silicone, The wrong type of paint used on the ceiling to bathrooms looked scruffy No idea how this could be a 4 star hotel!

Ouiet with excellent service.

We were given the key to our room when we arrived and told it was ready, but when we got there it had not been cleaned. We returned to the bar and waited half an hour.

Problems sorted without fuss - we had a missing lightbulb (minor) and a very noisy air flow problem (major) Light bulb sorted - room changed ( staff on duty were surprised how noisy the air vent system was)

Room 406 is next to the air flow duct (not sure what itis but boy is it noisy at night time!) However 404 to which we were moved was superb!

Lack of facilities

The staff were friendly and helpful and the breakfast was excellent. There were good mirrors in both the room and the bathroom.

The room was not well lit and had no bedside lamps. However, the bathroom was very well lit. The mattress seemed a little "tired", although we still managed a goos night's sleep.

local restaurants not bad....

heating not working in room afetr asking twice for this to be sorted nothing happened.in the end resorted to a heater in room this broke down soon after.....Bar area not very warm and welcoming.

Staff made me wait for a key, they were disorganised & the managers never came out to help. Waited a long time to get into my room which smelt & was hot!

The food was very good

Two rooms booked at same time but were a long way from each other in different parts of the hotel. Booked half board but on checkout receptionist didnt know what half board was and had to refund us for our evening meal.