Menzies Prince Regent  

The rooms need updating - not a 4 star!!

The Reception staff was excellent. The Building that houses the Reception beautiful. The location superb and the gardens wonderful.

The worst bed I ever slept in. I was moved to another room for the 3 remaining nights but not better at all. Room was not clean. Maintenance of the room very poor. Shower temperature control not working. Not sure how this hotel got 4 stars. Having worked in the hotel Industry and stayed in over 1000 hotels I was very sad to see this in my Industry. It gives us a bad name.

room where a good size, and the food was very good.

The room was too hot and you couldn,t turn the heat off. And the water pressue in the bathroom was very weak, hardly any water going out the tap.

Convenient location. Helpful staff. food good and reasonable price

Long walk fron reception, resturant and bar to bedrooms. Radiator and lift not working.

Proximity to tube station and on the central line. Good breakfast. Attended an event at the hotel on the first night of our stay. Food was good and the function room was suitable for the event. Did not have to think about taxis etc at the end of the evening.

The hotel bedroom was only just adequate. We had a problem with the shower which was dripping constantly and we were unable to switch off the water. The bathroom was full of steam on the first morning of our stay because of this. It was rectified by the hotel staff straight away after we had made it known to them. However, we had the feeling they may have known there was a problem with the room as the reception staff rang to see if all was ok in the room. We have stayed at this hotel a few times previously and this is the first time anyone has done this. The hotel represents good value for money for a hotel on the outskirts of the city, but the rooms could do with being refurbished.

I stayed only overnight as I attended a party in the princess suite. I found the accommodation excellent. Breakfast the next morning was just the ticket! The staff were good, helpful but not over the top - if you wnted help you only had to ask. The room was very ccomfortable very clean and well appointed - everything I needed - thank you

Poor condition of bathrooms, for example mould in the silicone, The wrong type of paint used on the ceiling to bathrooms looked scruffy No idea how this could be a 4 star hotel!

Ouiet with excellent service.

We were given the key to our room when we arrived and told it was ready, but when we got there it had not been cleaned. We returned to the bar and waited half an hour.

Lack of facilities

local restaurants not bad....

heating not working in room afetr asking twice for this to be sorted nothing happened.in the end resorted to a heater in room this broke down soon after.....Bar area not very warm and welcoming.

rooms are a bit grotty need updating .

Theree is nothing to like about this hotel. Most hotels in the area are well over £100 a night and I guess the only way Menzies can tempt anyone to stay here is to stay below £100. Its billed as a 4* hotel which it is NOT. At very best it is 2*. Far better value for money and \ or comfort can be found at Premier Inn or similar.

Where to start......hotel very dated and badly in need of refurb, charged for whole stay on arrival (note.....this does not happen at 4* hotels), had to change rooms because TV didn't work, bar service abysmal, food badly over-priced, threadbare carpets throughout, gents toilet 'out of order', didn't get the wake up call I had booked, shower hardly worked (just a dribble), no double glazing in bedrooms so windows draughty and rattle in the wind.......frankly I could go on and on. Just a VERY poor excuse for a Hotel that doesn't even come close to what a 4* hotel should be. Avoid at all costs.