Premier Inn London Putney Bridge  

The cleanliness of the hotel in general was very good.Reception were helpfull in relation to geting a taxi and confirming the price of it for journey.Rooms were nice and cosy.

On my arrival to reception I checked in,my lazer card was swiped three times and machine said it was declined each time.As a result I had to take cash outa the pass machine @ a charge of £8.20 for £200. All while my friends waited for me. I also tryed my credit card with same result. Yet when i checked my account when i got home on the tuesday the three payements were still hanging in my account.As a result i cancelled my card for piece of mind,replacementr card 5.60euro. Very stressfull after my break .

The staff at Premier Inn Putney were absolutely fantastic ... In particular your staff on reception Hiron and Jonilda. I have stayed in hunderds of hotels and have never experienced such warm, friendly and accomodating staff. Always smiles on their faces, very responsive when making requests. Also, your staff in the restaurant were also very friendly, I stayed 2 nights and one night we got back very late and despite it not being on the menu your restaurant agreed to make my 5 year old daughter a cheese sandwich. May not have been a big deal to them but meant everything to me. The room was clean and comfortable and suited our needs for this particular stay. The only downside was the refurb going on .. it was happening outside our room and was very noisy in the morning, however, I do understand this has to happen at some time. Thanks so much, will definitely return when visiting my brother in London again. Rachel

Good location - near underground; friendly staff; spacious room for family of four; comfortable beds; excellent breakfast.

The stall were very helpful, and the newly renovated room very nice, I do feel that provision should be made to have a small safe in every room

We just came back from one week in London. He booked a family room and we get it at the 5th floor facing Thames River - good choice. The rooms are spacious and beds are good with clean sheets. Hotel location is great 2 minutes walk from Putney Bridge subway station and in case you need to visit Windsor - Lego Land or to use train there is a 15 min walk to the station - very convenient. The breakfast it is as they advert a Break-fest!!!. You will get all assistance you need during stay.

I strongly recommend adapting the European model with one tap instead of two. In the Premier Inn Heathrow airport they use the new model.

Breakfast was value for money

Pillows were too thick with no choice No biscuits in the room

Great value for money, fantastic breakfast, large comfortable rooms but in need of refurbishment.

size of room, helpfulness of the majority of front desk staff.

Half. way through our stay there was a problem with our magnetic key not working as we returned to our room from having breakfast in the hotel restaurant. When we asked for help at the front office, the particular employee would not help because we could not prove to him that that was our room. He misspelled our last name on the computer and said that name was not registered. When we asked him in surprise whose name was registered , he said he could not disclose client details. That was the end of it for him. It did not occur to him to go to the room with us to check that indeed our belongings proved we were who we were!!! It is funny now, it was a bit scary at the time, like an episode from the Twilight Zone or a scene from the movie Unknown with Liam Neeson. Eventually a more resourceful colleague came to the rescue.

Very convenient to tube station and easy to get to. Good location for other facilities such as restaurants bars etc and for travelling into the city. Comfortable and not overpriced.

The staff were extremely helpful and friendly would defInitely recommend this hotel

Staff exceptionally helpful and friendly and ready to help. Had absolutely no issues staying here. Good value. The only thing I would say is that it would be nice if they offered room service, but I guess this is not this type of hotel. Would highly recommend it though and would definitely stay again! :)

We stayed at pipb as it was convenient in attending a party near by The room was clean warm and the bed was very comfortable No frills and not needed

This is not a complaint rather an observation regarding admin/house keeping, When we arrived late afternoon for an overnight stay we were fortunate to get the last car parking space. Information re parking was out of date Then my wife and I was given room 59, however when we entered the room it had not been made up and we had to return to reception where we were then allocated another room which was fine