Hotel Celebrity (Formerly known as Quality Hotel Bournemouth)  

I was very disappointed after reading the reviews. I'd love to know how to get a quilt that is the exact same size as the mattress so when you turn you get a cold back. Every floorboard creaked so we were feeling we were disturbing whoever was below us. The room was freezing as we entered it, all windows open, the tiny radiator struggled to throw any heat past the nearest bed. I also guess from the majority of very young guests that this is a 'Stag & Hen' hotel. Car park was full and not adequate for the hotel size, also parking on the road outside charged from 9-5pm Mon-Sun, this would have been nice to know. Didn't even take the included breakfast as the sound of person in next room coughing / retching put us off. Overall nothing to like

I booked two nights away and just wanted cheap and cheerful. B&b and got it for £30.50 per night for two....what a bargain! Did not expect much judging from the reviews. However, it has been my experience that you can pay a considerable amount of money and still have hotels that are a little shabby around the edges. It seems to be indicative of the uk tourism industry which often lacks attention to detail. Likewise the British public sometimes seem to be verging on the insane. If you pay Skoda prices you are not going to get to drive a Bentley and this applies to most services available in the uk. The Celebrity has a recently refurbished ground floor (restaurants, bars and reception). I was on the first floor in room 123. The corridors leading to the room had scuff marks on the wall, damaged worn carpets etc but the room was fine. Very clean, generally, bedding, bathroom and towels with plenty of hot water. The room was not huge but was more than adequate for our needs. There were several things I really liked about this hotel. Firstly the staff were excellent, not just the front of house staff but the cleaners and everyone else we came into contact were very friendly and polite/helpful. The waitress staff were exceptionally attentive both in the breakfast room and the restaurant. The food in the restaurant was good value and high end both from the point of culinary and presentation. The breakfast was very good. I also liked the little pamphlets detailing the history of the themed rooms and the hotel as well as the story of the ghost (although I wished I had not read that on the first night). The owners also share with us their plans for the future 10 year plan and what they had achieved to date. I would like to see it in a few years time as I am sure there will be a huge difference in the hotel generally, for the moment they have it completely right, good staff, clean facilities and great breakfast..outstanding value.

Freindly and accomadating staff, nothing was too much trouble, the breakfast and evening meals were of a very good standard and there was plenty to select from, also generous portions, much to my delight

My only problem was the tv, at first it was difficult to find programmes , but with a little tuition from the manager it all turned out ok

Good location for shops and beach.

Just one thing that we did not like - squeaky floor boards. Unfortunately this kept us awake on and off throughout the night but didn't spoil the stay to much.

Good size triple room for family of four (one additional cot) and family room near bar and restaurant with a few bits for the kids to play with, whilst the adults rested with a drink.

Good value, pleasent staff,

Little noisy but no problem

Hotel celebrity was perfectly located for our purpose, which mainly was access to the busy nightlife area of Bournemouth. The town centre and beaches are a bit further away but still not out of walking distance. The facilities were very good, with nice clean rooms, en suite toilet, shower and bath and a huge and very comfortable bed. The dining facilities were beautiful - not unlike those of a top class restaurant and the dinner menu was very well thought out and very reasonably priced. The included Breakfast was buffet style full English and was one of the best breakfasts I have had at a hotel. There is also a residential ghost, the story of which is told in a very informative pamphlet which you will find in your room. The 24 hour bar topped off a very enjoyable stay. Highly recommended for a budget break close to the nightlife of Bournemouth.

Very minor gripes. It is an old building - some of it is quite dated and the floorboards outside the rooms are creaky. Also the room was probably too warm for my liking - even in freezing temperatures but that was easily remedied by opening the window. These would not stop me from enjoying another stay at Hotel Celebrity though.

There are two main managers and a supervisor I dealt with. The Italian manager ( I forget his name) is very polite, professional at all times and amicable. I believe he is an asset to the hotel. The cleaners are plain rude and obnoxious and the other manager ( again forget his name) - the one who was very effeminate -was extremely rude and incapable & clearly out of his depth. In fact when i asked him for help with an issue, he had to call the italian manager to help. Good job he did too, because the Italian manager was a real people person who dealt with the issue sensitively. Even though I didn't get the required outcome, I was happy with his manner.The receptionist were efficient and polite.

We were at the hotel for the Star Sensations show. The venue for this was excellent and your staff were very efficient and polite. The breakfast was excellent, we would definitely stay again.

Hotel was well situated, very clean and lovely daycore, the staff were exellent,i would reccomend this hotel to anyone wanting to holiday in Bournemouth, thank you we had a fantastic holiday

loved it

Staff

First room no hot water from shower and shower tap dripped all night. Was kindly moved to double - but even though warm water, only a small trickle of water from shower. Walls very thin - could hear people snoring in other rooms. Also posters about ghost bit alarming when you are on your own and it faces you when you come out of the lift!

Excellent location, a 5 minute walk to the beach and only slightly further to the shops. Staff were friendly and helpful. Room was a bit tired looking but spotlessly clean and very spacious and comfortable, (we had a triple room). Buffet breakfast was excellent but the buffet area was a bit cramped.

We enjoyed our stay very much. Friendly staf aaf excellent location value for money huge comfortable room and lovely breakfasts.

Nothin to dislike except looks can be deceivin with the outside of the hotel is conceened.