Mercure Chester North Woodhey House Hotel  

Helpful staff Excellent food at nearby pub/restaurant "Chimneys" - staff recommendation. Pool to relax in.

Very friendly staff on reception. Lovely room, very, very comfortable, good car park. Spa excellent. Everywhere clean and tidy. Bar area comfortable.

Food very poor value for money and extremely expensive - a starter of 1 fig cut into 4 and 4 slices of mozarella followed by a lamb stew called by a posh name priced at £16.95 and I was still hungry. Husband's not much better - 2 slivers of part cooked sardine and a dried up piece of chicken. Don't have the breakfast a rip off at £13.95 - hardly anything left only cornflakes/tinned grapefruit/bacon, 2 sad eggs and beans - no toast/cold meats/pastries/fresh rolls/yogurt/cheeses/croissant etc as per menu, when we complained told that was all there at 6.30am, we went down 1/2 hour before breakfast finished - I think at that price everything should still be available. Bad service in restaurant too, very slow. Had to ask for rolls & toast. Get your own breakfast somewhere else and don't dine in is my advice. Drinks in the bar very dear too so beware!

Exactly what I needed. Good Price, Good location, good facilities, good all around.

Clean hotel friendly staff

Meal and wine over priced and poor quality

Nothing specific. A basic if somewhat overpriced hotel for what was available

Dirty plates at breakfast and weak coffee

Good parking facilities, I have stayed here before it changed to the Mercure group, breakfast good but eggs only luke warm, breakfast staff a bit sour faced. I found that the hotel isnt as clean as it used to be.

Dog friendly! Gave us a room just near the exit so we could get out for walks easily. Staff friendly and helpful. Good, clean spacious room. Excellent breakfast.

Decor a bit jaded in public spaces and dinner not the best if you stray from old favourites, but nothing that would stop me staying again.

Initially I thought that this was a good hotel for the price however, they were understaffed and unprepared for the guests. Bar service was slow and the meal read better than it tasted - overall this is a cheap hotel if all you want is somewhere to rest your head but don't expect a relaxing hideaway

Staff polite and very helpful. Good location and clean,tidy inside & out. Room stylish and comfortable.

The view from the room was very poor. Breakfast= No disrespect to the staff in this department but they seemed like busy fools struggled to cope when it got busy showing people to unclean tables, not noticing when food got low or needed replacing. I like to think they were short staffed but that was my experience ( i did find them polite).

They had a wedding on the Saturday and the disco was incredibly loud until about 1am. Also some of the guests smashed some fire alarms and they went off at least twice before 12 the reception said it was a fault and no need to evacuate. They then went off about 3 or 4 times waking us up around 3 am. If it was a real fire getting out would be difficult as when we left before 6am on the Monday the front door is locked orders of the management. There is only one night porter on and we couldn't find him at first when we wanted to put our bags in the car.

Location is good. Staff are very friendly and helpful.

Restaurant service although willing is a bit haphazard. Pool area could do with upgrading and temperature turned down a bit. Plumbing in bathroom variable.

The room was comfortable and a good size. Swimming pool and sauna pleasant and warm.

Pleasant staff, quite well-appointed room

No problems really, middle of the road experience