Crowne Plaza London - Gatwick Airport  

The spacious rooms, expecially after staying in B&Bs for nearly 5 weeks.

WiFi should be complementary. We did not use it. Also your prices for breakfast were too high, so we ate elsewhere.

All was as espected, straight forward check in, check out and the baby cot was in the room before arrival

We think that the continental breakfast is overpriced

Expensive breakfast

I had a an amazing time the room are luxurious with first class designs and fittings the linen is so comfortable and my shirt stay was very worth while.

There is nothing I didn't like it was exelkent although for staying overnight there's a £10 parking fee which is a bit much

Breakfast very expensive for the quality provided.bus tranfer to airport took toolong nand not frequent when needed late at night.other hotels had courtesy bus. Is crowne plaza not in their league?

Friendly gym,pool,cleaning staff. Good location. Looks really nice. Would go again.

We only wanted to pay cash for our room,but front office staff made a point of saying we had to authorise £50 on our card in case we used room service which we had no intention of using and did not want our card used.There then was a discussion between staff as what to do,eventually they relented. If they had refused we were going to go elsewhere. The whole frontage is clean and tidy and looks the part but there is an air of snobbiness,which made us feel embarrassed. On checkout we didnt get a did you enjoy your stay by front office staff.Oh yes,there is a £10 parking charge we didnt know about. £3.50 for chips,food and drink pricey.

Excellent value and very friendly servis. Will be staying again in January.

Sugest you provide a hole in the wall for cash withdrawal

Room

Staff badly managed and trained. Poor customer service they didn't know what they were doing from start to finish. Night staff cocky attitude regarding room service menu (sandwhiches as post 12pm). Expected plain ham, plain cheese as requested. Received ham, salad and dressing. Cheese and pickle. It was assumed that we would prefer this option. We were not asked. Much confusion over whether the room had been pre-paid or not.

Comfort of the bed Location close to Gatwick Reasonable rate

View from the room

The second room that we were given was quiet and pleasant. I liked the 'sleep kit' that was provided in the room.

1. Our initial greeting was surly and impolite. The receptionist was very impatient about explaining why she had to imprint my credit card. 2. At first we were given a room that was next to some noisy and very ugly pipes directly outside the window. 2. The price for UK telephone calls was extortionate and higher than any other hotel we stayed at on this trip (which included 4* hotels in both Paris and London). 3. The receptionists were completely unable to give road directions (from Horely) to my friend who was driving to meet us. 4. On the day of departure we were woken by housekeeping at 7:30am. 5. I would never stay here again and would recommend others to stay at the Aurora Hotel which was far superior.

Although I had specifically requested that my son and I should have a twin room upon booking, when we came to check in we were told there wasn't one available - at 00.45 in the morning! Not the best news when our arrival had been hampered by train delays. But the night manager quickly said that he would put us in 2 rooms if there wasn't a family room available - good problem management.

Too far away from the station - we had been travelling for 14 hours, subject to train cancellations, platform changes and uncertainty - so it was tiring to spend a further 40 mins going round all the hotels before ours.

Very fine location, close to Gatwick.

Staff was not did not match the standards of friendliness that one should expect in England.

Location - easy to find with good parking facilities. Given the £89 rate the standard of the room and other facilities such as pool/restaurant were very good.

Restaurant - £16.50 each for breakfast was relatively expensive.