Crowne Plaza Gatwick-Crawley

The decor was lovely and the staff (on the whole) were efficient and friendly.

We had asked for a twin room and were suprised to have been put in a double room (having booked and paid for room a month before). There was a wedding reception taking place so we had to stick with the double - no others being available.

Everything was average, nothing was excellent.

the service was bad the person in charge of the reception, Tori, was unfriendly and not helpful. The wellness center is old rusty and the SPA was out of service. The shuttle airport service is poor even if cheap, as it takes 35 minutes while is just 10 minutes away from the airport. the room was ok.

Room was faultless!

Found that the food in the Cube restaurant was a little overpriced for what it was.

Only stayed one night as flying out from Gatwick but found location and car parking facilities ideal.

Very comfortable modern hotel. It was clean,stylish and very relaxing. The food was very good and the bar. Excellent swimming facilities.

Food and drinks were pricey.

First room shown to was a tip. Non smoking room stank of cigarette smoke bed had been sat on. Changed to another room but staff not really apolgetic for the inconvienence

we were going on holiday from gatwick that is the reason we stayed there. It was a lovely hotel and we opted to have dinner in hotel which was lovely. The room was lovely.

Convenience for the airport

long opening hours of the spa. the layout of room and facilltities like ironing and hairdryer, complimentary tea etc.

overpriced food and car park.

Helpfulnes of personnel, quality and facilities in the room.

The hotel was great. Very clean. Very helpful staff. Excellent parking. Excellent value.

It was a bit further from Gatwick than we thought, and the bus goes via other hotels, so the journey from the hotel to airport took about half-an-hour.

the staff were great and upgraded me and my friend to a club room when there were no twin rooms left.

Close enough to Gatwick and to the small town of Crawley; clean, modern room and essential facilities within the hotel.

No atm. State explicitly that the shuttle is not complimentary, as with some hotels. Provide a link to the shuttle schedule and price (especially for international travellers arriving at Gatwick without British Pounds). Also, 3.5 miles from Gatwick = about 35 min of shuttle time.