Mercure Hatfield Oak Hotel  

Staff are excellent. Great service, well informed. There is free Wifi and plenty of free parking. The location is good and although right next to the a1, it is well enough back from the road and I wasn't aware of any traffic noise. Will stay at this hotel again and would recommend.

The web site stated that the room had a trouser press. It didn't and when I questioned this I was told that an iron and board could be provided but no trouser press. This was one of the key reasons I booked this room as I was staying for two nights.

very friendly and happy staff,relaxing surroundings,good parking

Excellent Breakfast for only a little more on the booking price. Friendly staff. Close to the University.

Long walk to the room.

The only thing that lets this hotel down was the breakfast or should I say the lack of it ,my husband had booked a nights stay with breakfast we were advised to go to at about 8 oclock as it wouldnt be very busy which we did when entering the restaurant we were asked to wait as there were no tables so we said we didnt mind sitting in the conservatory,my husband then went to get his breakfast and came back very dissapointed as there was barely any food left we were offered tea and coffee which we never recieved I on the other hand had nothing to eat as I was very dissapointed the way we were treated so I decided to leave we were offered a sandwhich when we had booked out which was then too late I feel that this is an area that they need to improve after all why charge for this when it was unavailible to us

Convenient location close to the University

Friendly and convenient for the University which my Daughter attends

Not convenient for the Train Station

Good location. Room size and facilities good. Very clean

The bathroom light is operated by a sensor. The one in my room was broken which meant the light and the extractor fan was permanently on. The reception staff did not make any effort to consider repairing the unit that day and simply told me to make sure the bathroom door was shut to cut down the noise of the fan. This persistent noise ruined my stay

Very relaxed atmosphere and friendly staff.

Was not aware of how to regulate the heat in room at night and did not wish to open window as on ground floor. Breakfast was a little confusing had a long wait for certain items to be ready.

Clean, new, free wi fi, free parking

Room was spacious. Restaurant is good.

The hotel is a bit far from anywhere. The bathroom light is automatic, so it's bathroom fan. Often times both light and fan were on for hours before they stopped automatically. Probably because bathroom door didn't close properly. Internet connection was supposed to be free but there was only a 100mb welcome voucher. The regular 24 hours internet connection was

Room was clean and quiet. The shower was powerful and hot. Adequate parking.

The staff in the restaurant were inattentive. My orders for breakfast and dinner were missed or incorrect on a couple of occassions.

Good for business guests - clean, simple and a good menu

Friendly staff, clean rooms

City center is pretty far, unless you have a car. Public transport is scarce on weekends.