Newgate Hotel Newcastle

not impressed

lift broken for 3 weeks not advised on booking, given room on 4th floor after requesting low floor. Then changes to 1st floor when requested only to be told breakfast served on 6th floor. Not possible to get there as wife has arthritic knee. Room service was provided but cold on first day.Bathroom very dirty and poor unkeep.

Location and helpful friendly staff

Lift was not working, hotel needs refurbishing.

The bed was comfortable and the breakfast was nice

looking at the pictures on the internet i was really looking forward to my weekend away with my partner when we got to the hotel you have to go through lots of doors to get to the reception which is not good i think that you should be greated at the door and feel welcome to the place.we got to the reception and the women on the desk looked up at us and said wait a minute not 'welcome to the newgate hotel please wait one moment im just finishing what im doing' after that we were given our keys etc not even shown to our room and we were on the 5th floor and the lift was out of order. so we wanted to forget about all that and enjoy our stay when we got to the room we noticed that it needed a big lift and definatly in need of a decorate.

Room was adequate beds were comfortable and breakfast was very nice. The staff were very friendly and helpful.Very good spacious car park.

The hotel is undergoing refurbishment and it will take some time to complete.Unfortunately the lift was not working during our stay and this was a major problem in relation to moving luggage and access to higher floors. However the staff did their utmost to compensate for this inconvenience.

The central location was ideal for shopping and near Central Station for the airport

The location of the restaurant on the 6th floor was a nightmare with the lift out of order. No apology was made for this.

location was ideal for our needs , it was very difficult to find in car as car park wasn't signposted .

Room was pokey !

i liked that the newgate hotel was in an ideal area for shopping and clubbing. very well situated.

Closeness to shops and nightlife

Leaving, and getting to my meeting so that I was able to brush my teeth and have a shave.

There are many areas that I felt disappointed with: The lifts did not work, as the lifts did not work there was a hike up to the 6th floor to reach the restaurant. The bathroom was especially poor, the bath was full of water on arrival; the sink did not empty of water as there must have been a block in the pipes, and there was a very potent smell in the bath room of damp, when flushing the loo, the lack of pressure did not flush away what it is intended to. I was unable to close the windows fully and as the hotel was located next to a very busy night life area, which was very noisy for most of the night, this was not highlighted within the description of the hotel online, it suggest that the hotel is in the centre of the City but no mention of the club life around the hotel. I feel that the money I paid for this very poor facility hotel was extortionate. My colleague also was very disappointed with the facilities and the cleanliness of the room

Only the location im afraid

Helpful staff , comfy bed and good cooked breakfast

Lift not working and breakfast served on sixth floor.

The Staff were very helpful and could not do enought to please. the location was ideal for the trip which i had planned. The room was clean and the linel fresh on the beds.

The room is a little dated and needs upgrading. The winows were single glazed, given it location and the noise from the street double glazing is required. The entrance off the street could be improved (if possible.)

The hotel was in a grate location and the staff where really nice room and as for the room, the bathroom could have done with a little work but was clean and not a bad size. The room its self was relly nice, clean and very comfortable. All in all a very good hotel.