Quality Crown Hotel Hyde Park  

only location

I am surprise how it is a 4 star hotel. Rooms are so small and dusty, toilet is smelly and shower banyo is cracked. not value for money.

Location close to paddington - heathrow express

Small double room gave me vertigo. the mirrors seemed to play on the small room and angles in room. Needs to be stated suitable for 1 person only.

The minute we walked in the door the staff were friendly - came to hold the door open when they saw us with our case. All staff proved to be friendly too, which makes such a difference. Had room no 601 which was on the ground floor with a lovely four-poster in it and a nice view of Talbot Square with it's enclosed garden and trees.

Door in corridor near our room banged shut when people were using it in the early morning, but that's about it (oh, no hot chocolate served in the bar area, but it was available at breakfast if you asked for it).

We arrived early for checking in, and were able to leave out lugage in secure store until we came back to the hotel later in the day! This was ideal as we had to go the EXEL to pick up marathon numbers! The room we booked was a small double with a small double bed, but was sufficient for our needs! It had everything we needed, it was comfartable, clean and had a bath as well as shower! The bath was most welcome after running the marathon! The chocolates delivered to our door on sunday evening was a nice touch too! Breakfast was quite good to, with a selection of cooked and continental! On our day of departure our tain home was not till late afternoon, but we were able to leave our luggage in secure store until we came back for it! we would definitely stay at this hotel again!

It was very clean and comfortable and suited our purpose as we had to catch a train from Paddington in the morning. The location was excellent for what we needed. The staff were very helpful and the breakfast was fantastic.

Not a major problem but we did have a double room and beside having the double bed in it it also had a single bed in the room so this made the room seem a lot smaller.

We had to queue for breakfast on the first day and missed it because we had an appointment to keep. On the following evening returning to the hotel at 11pm we were told the bar was closed because he was too busy! He did eventually serve us a drink but not until I challenged him.

Staff was very friendly; they made us feel very welcomed.

We had presumed the rooms were air conditioned.

It was within walking distance from Paddington Railway Station

This was supposed to be a 4* hotel and we were very disappointed with it. Our room was very small and the bathroom was tatty. The towels had seen better days and the shower had very little output. The lift was antiquated and very jerky. At times it felt as though it was struggling. The restaurant was small and overcrowded. There was insufficient room to move between tables. The staff were polite enough but didn't seem to care. The breakfast was selfservice and although we were reasonably early for breakfast most of the hot choice was only just warm.

We liked the fact that the hotel was in a small square and the garden in the centre of the square with trees was lovely. Location close to Hyde Park and Paddington was very convenient and shortened our access to transport.

We did not like the canned musack in the dining room very irritating especially given the general buzz around the room, is the music really necessary?

Good

Convenience to Paddington Station and general no fuss approach.

The location, bulding and comfort

The room was located in the ground floor, close to Heat Power Unit without any view. The cost I paid compared with the room's location is unfair.