The Southcrest Manor Hotel Redditch  

When they say pet friendly they mean it. Dog was very welcome. Main reason for choosing the hotel. The service and cleanliness was a bonus.

Excellent service, lovely clean rooms, set in attractive gardens, friendly staff

The staff really were fantastic and put themselves out to make our family get together at the hotel as lovely as possible. We all had a brilliant time and the staff really contributed to this.

Extremely helpful and pleasant staff.

Staff very friendly and accommodating..restaurant food was very good

quiet atmoshere and attentive staff

The staff were very welcoming and helpful,

the food and service was excellent, nice and relaxing after a hard day we will come back again

Very comfortabl. Friendly, helpful and efficient staff.

choice of tea/coffee facilities in room. could do with better range of products

Good value english staff clean

The hotel is set in its own grounds, the setting was very picturesque. The bedrooms where comfortable and clean. The reception staff where very friendly and nothing was too much trouble for them. The breakfast's were good and plentiful.

When they had other functions on at the Southcrest, I felt that they had difficulty coping and appeared to be short staffed. The ordinary guest was pushed to one side in favour of the groups who attended the functions. We was left waiting at the bar whilst the bar maid served guests from a wedding, who came to the bar after us and was served first. In my opinion they seemed to get priority over the ordinary guest. We was also asked to move our car which we had parked in the disabled parking space, even though we had our blue badge in, due to a wedding and the bride didn't want a car obstructing the function room window. The space wasn't obstructing the window or blocked off like the other spaces. The times for dinner didn't correspond with what we was informed at check in and we were informed that we where too early for dinner we arrived at 6.45pm and dinner wasn't served until 7pm. We had been informed that dinner was from 6pm.On the first morning we had to ask for glasses, fruit juice and glasses to be restocked/filled and on the third morning we had to wait 3/4 hour for our cooked breakfast.

The hotel was very clean, the food was very good & the staff very helpfull with a cheerfull attertude. I would say slightly under staffed at busy times. Ie,breakfast for 40 quests & only 2 serving & making tables ready.But considering the age of the staff on the weekend we stayed I think they did a first class job while also having to deal with wedding guests. We have now stayed twice & would have no problems returning.The only non important comment I would make is that the tv signal quality in the room was terrible you could only watch 2 channels

Quiet and peaceful

On leaving the hotel on Sunday 24th July and settling our bill, we noticed that we had been charged for food and drinks (2 items) used on the Friday night 22/07/11 that were not ours. The receptionist checked and there was no signature on the tab. We did state that we did have a drink when we got back late pm and I did sign that tab for £7.70 Please can the staff ensure that they get signatures for everything as I did pay for one item which was not ours (receptionist was told but still left it on) - and I did not notice it was still there on the amended bill.