The Southcrest Manor Hotel Redditch  

The staff at the hotel were great. Waiters and bar staff were extremely polite and on the ball. Food was ok too, but the bar menu was much better than that in the restaurant. Main area's of the hotel were nice and clean and presentable.

Rooms were dated, unclean and in desperate need of a revamp. Dusty furniture, grime behind the taps, torn chairs and not a picture in site.

best creme brulee i have ever tasted, staff lovely

Cheap

It was in poor condition very warn

Location was excellent, hotel was dog friendly.Large room good value for money.

Food very expensive felt we had to eat out. Dog not allowed in the bar on the evening and no booklet in room showing facilities what the hotel offers.

for the money it was a comfortable and good experience. The staff were friendly and the hotel was clean.

As expected nothing exceptional

Dated faciliies which were not as clean as they could be

Lovely grounds, pleasant staff. Will stay again but will request room in manor rather than the newer wing.

overall feel to the place

Television control was chained to the wall and didnt work properly. The hot tub was to cool.

Good position and

Bathroom - we had to clean it ourselves before we could use it, but because we were late arriving and leaving at 8 the following morning

Everything about the hotel was wonderful. The staff are just fabulous, rooms great, sauna / gym area is great, great range of spa treatments at fantastic prices... Location is perfect! Really just perfect all round!

Very good location for our car visits into south Birmingham. Well placed for several attractions. Friendly staff, who gave us a warm welcome and who helped and responded where they could. Pleasant grounds. Ok cooked breakfast. Except for a yapping dog, from which with the help of the hotel we managed to distance ourselves, it was a very peaceful, relaxing place in which to stay - remarkably so for being within such easy striking distance of a large city. Lovely to wake up to the sight of trees, sound of birds and yet be only minutes or so away from a motorway. Very pleasant staff.

Surprised that dogs were allowed in rooms, and that a dog could be allocated to any room and not to a room specifically designated for dog- owners with their dogs. The first room allocated to us not only had within it some broken furniture, but also a yapping dog immediately opposite on the other side of the corridor. The receptionist was quick to respond by allocating us a better room elsewhere in the hotel, in the old manor part of it. Guests need to be aware that the hotel is not allowed to install a lift to the first floor, and also that in the old manor part of the house it can take up to 6 or 7 minutes for water to run hot. In the old part of the house, the telephone system was not working, and the staff were unaware of that fact until we reported it. It was still not working when we left. The hotel must be very expensive to run, and it has something of an air of 'faded glory' about it. The tv in our room had the type of screen whereby the quality of the picture depends on the viewing angle, and in our room the only place at which the picture quality was good was if and when one was in bed - the screen was affixed too high up the wall for good-quality viewing when sitting in a chair. Not a good idea.

Everything was good here, the staff are young but very friendly & nothing was too much trouble. Room was very pleasant & clean.

The food was ok, the mains needed more sauces added to them, the steak comes with no offer of steak sauce so was very dry. We asked for a 5.30am wake up call, this didn't happen on either morning so glad we didn't rely on it.

Lovely grounds and good location

serious staff shortages meant I could not get an evening meal

The staff were lovely & nothing to much trouble

Rooms need some repairs & updating

quiet location and riendly stafff

poor choice at breakfast for non 'full english' eaters. more selection of breads, croissants, cereals and fruit needed

Staff were excellent, very friendly, helpful and attentive. The evening meal was well cooked, well presented, delicious and excellent value for money (£19.95 for a 3 course including a steak cooked exactly medium rare as requested). The room was adequate size and comfort for the money and for £35 I was prepared to overlook the missing plug to the wash basin and the squeaky wardrobe door! Throw in no charge for pets unless they cause damage (which mine don't), free wi, which was simple to connect to and a lovely setting and you could not find better value for money anywhere.

Nothing

Impossible to get cold water out of the cold tap - ran it for an hour one night and the result was still tepid. I could have had a nice hot bath from just the cold tap with the amount of water I wasted. Gave up the following day and bought bottled. The other irritation was a continual pumping sound that carried on through the night. I wasn't very loud but permeated through the bed and pillows and as it was slightly irregular it kept niggling.

Staff are excellent Cheap rates

Could do with some modernisation - a bit rough round the edges!

It was ok.

The light above the mirror dressing table did not work.

The value and friendliness and efficiency of the staff.

Nothing

Very friendly staff

Far too noisy

how quite it was

too warm

Gym, although it be a bit bigger and more equipment.

Bed springs went clunk when turning over.

Reasonable price

wasnt very clean needs updating tap in bathroom leaked very noisy at night cold in the room

Location Night porter was very efficient and friendly.

Reception we had to wait and go seek someone to book in 5mins. No bell or any other means of attracting attention. Room was cold we were told it would take 10mins to warm up but after half an hour they had to bring a portable heater to warm the room. Breakfast was a huge dis appointment.Fruit juice was powdered and tasted stale.No croisants,or alternatives to cerials.