The Southcrest Manor Hotel Redditch  

When they say pet friendly they mean it. Dog was very welcome. Main reason for choosing the hotel. The service and cleanliness was a bonus.

The staff were very friendly and helpful. The location was perfect for our needs and the gardens lovely. The breakfasts were excellent.

The only thing we found to be lacking was information about the Hotel services in the room, there was nothing giving mealtimes and we did not realize that the hotel had a gym until the day before we were leaving, which would have been of great interest to us.

Arrived late so missed dinner. Reserved a sandwich & crisps ok prior to arriving (litle pricey £7 for a cheese sandwich). Friendly staff on bar and breakfast. Footie on tv in bar.

Good value english staff clean

The hotel is set in its own grounds, the setting was very picturesque. The bedrooms where comfortable and clean. The reception staff where very friendly and nothing was too much trouble for them. The breakfast's were good and plentiful.

When they had other functions on at the Southcrest, I felt that they had difficulty coping and appeared to be short staffed. The ordinary guest was pushed to one side in favour of the groups who attended the functions. We was left waiting at the bar whilst the bar maid served guests from a wedding, who came to the bar after us and was served first. In my opinion they seemed to get priority over the ordinary guest. We was also asked to move our car which we had parked in the disabled parking space, even though we had our blue badge in, due to a wedding and the bride didn't want a car obstructing the function room window. The space wasn't obstructing the window or blocked off like the other spaces. The times for dinner didn't correspond with what we was informed at check in and we were informed that we where too early for dinner we arrived at 6.45pm and dinner wasn't served until 7pm. We had been informed that dinner was from 6pm.On the first morning we had to ask for glasses, fruit juice and glasses to be restocked/filled and on the third morning we had to wait 3/4 hour for our cooked breakfast.

Friendly staff

The breakfast was dissapointing. The bacon was cooked in fat which was black and looked horrible and the fat was running on the plate. There were no pots of jam available and the toast was not "browned". Get the breakfast right and I would recommend this hotel.

The hotel was very clean, the food was very good & the staff very helpfull with a cheerfull attertude. I would say slightly under staffed at busy times. Ie,breakfast for 40 quests & only 2 serving & making tables ready.But considering the age of the staff on the weekend we stayed I think they did a first class job while also having to deal with wedding guests. We have now stayed twice & would have no problems returning.The only non important comment I would make is that the tv signal quality in the room was terrible you could only watch 2 channels

Very helpfull and friendly staff

Rooma a little dated

Rooms small and basic. Dreadful shower.

The rooms smelt dreadfully of smoke please anyone with Asthma do not stay there!........The curtains had black mould on them. The waiting staff althoug pleasant forgot half of the things for the table and had to be reminded. Several times. We arrived separately and were given two different rooms after a lengthy wait only finding each other an hour later. Rubbish outside the windows blowing about.

The staff were friendly and polite and dealt wiht my every need punctilliously and professionally.

Location and set in lovely grounds

Service did not run smoothly, wrong food ordered for one which resulted in 15 min delay with other order reheated to be served together . Poor Wine selection. Breakfast pre-cooked and not hot. Beds hard with duvets and Pillows made of man made fibre,which make you very hot

Lovely part of the country; the Manor House itself looked fabulous (didn't see much of it as off-limits due to a weekend wedding underway in all of the reception rooms/dining room!) but the bedrooms are unfortunately tired and run down in a separate ugly block tacked onto the side of the main house.

The plumbing is in dire need of attention - after showering, our taps wouldn't turn off and the bath threatened to over-run until we managed to bash the shower switch down. Had to use another room's facilities for my partner to shower, when exactly the same thing happened there. Unsatisfactory. Also wasn't pleased that we hadn't been forewarned of the hotel's booking of a wedding that weekend - half of the hotel was off limits, no dining faciilties etc and the noise from the party's guests was troublesome until the early hours. A complaint to the receptionist and promised response from the hotel manager has been so far unforthcoming (3 days after departure).