Quality Hotel Stoke    

The room was clean and spacious and the bed was comfortable.

We hated the buffet help yourself layout for breakfast, more akin to groups recovering from the night before. No personal service. Tea bags ran out, then the water to make tea ran out. No tea pots. When we first arrived, before we had seen our room, we were asked to pay - we didn't, we never do until we have seen our room. Therefore, not very welcoming. Staff need to smile. There was a wedding in full flow - music very loud, so nowhere to sit and have a relaxing drink.

The way the staff went out of their way to make our stay extra special. We stayed because in 1972 we spent our wedding night at the old Grand and after 40 years we renewed our vows and wanted to stay at the same place. A big thanks to all the staff for the card balloon and room upgrade

The rooms are fresh and warm and rooms we have been allocated have been spacious. The staff are always very helpful and when having to cancel a booking due to my husbands ill health- the receptionist was very understanding and managed my booking so we could go at a later date.

The room smelt of smoke The room had damp patches on the ceiling The bed in the room can no way be classed as a double bed

The hotel itself was nice,clean,staff were friendly(ish),was really handy for the theatre,which was the reason we were there,the best thing was the breakfast.

The service was very slow,the food was below standard,not what you would expect from a hotel,not what i would call a quality hotel,i think it was overpriced for the standard it gave, i don't think i would stay there again.

Booked a twin room and wa s given a double with a 16 year old son - small double

The restaurant wasn't open and we had to eat in the Bar although the food was good in the Bar it would have been nice to have a choice.

Clean spacious room. Friendly staff. Good rate. When declining service have £5 drinks vouchers. Nice food in Bennetts Bar. Hotel was not 'intimidating' for me as a woman travelling alone. Good location.

Had to run shower at full blast for about 10 minutes before warm (room 318). I did report this to reception. Bar was not prepped on Sunday-eve and girl on duty had to keep disappearing for fairly long periods to get bottles etc leaving people waiting. Not hotel's fault but I would never recommend the hotel to go for a quiet stay - far too much noise from outside from groups of people passing throughout the night and delivery truck in the morning. Next time I'm bringing earplugs.

I liked that it had leisure facilities & this helped to keep my children occupied...

The location, it wasn't in the nicest area but we didn't venture out!!! The hotel provided everything we needed.

Handy and very central which is what we were looking for.

Poor standard, a previous guests razor head was left in one of the bathrooms. The choice of drink in the bar was awful, all bought from the local tesco. All the wine glasses were dirty. The barmaid attempted to clean them but they were so dirty she didn't use them. They seemed under staffed as well.

Option of using gym.

No shower in our room.

Excellent location to city centre Free Car Park Wecolming, helpful and attentive reception staff Spacious club room

Dripping tap in sink (rm 118) Disappointing spa bath that didnt work Breakfast, no continental style breakfast on offer, tinned fruit yuk!"

Tea facilities in the room, location, free parking and wifi.

The rooms werent really bery clean - my companion wouldnt even shower! It was basic which is fine for the money if that suits you... But not what we were looking for. Staff on the phones at reception barely acknowledged us! We didnt take breakfast.

Prices and Staff.

Some items missing in bathroom.

Food in the Bar Bed Pool Quality of beer in the bar Breakfast Price

Nothing that affected me, some parts need painting but thats being really picky

Breakfast room had not been cleaned since previous day. Unhygienic tea bags tipped into container from box - not even separated so had to touch two tea bags. Surely a breach of regulations!

Lovely swiming pool and the hotel exceeded our expectations

none

Everything

Nothing

the breakfast was very good but not vaule for money i won't pay ten pounds for what was on offer .

the bed was very uncomfortable, the floor boards creaked , the carpet was very worn the shower did'nt work well and there were people out side shouting all night with police cars driving up and down the street .

location was perfect for an early morning meeting.

The room was extremly hot and I couldnt alter the temperature.

Proximity to the city centre. Ideal location forThe Sugarmill music club for gigs (5 mins walk). Value for money. Big breakfast. Good and quiet for weekday stays

Distance from the Railway station. A taxi is required. Beds was a little too firm for my taste. Probably noisier for weekend stays due to proximity to the nightclub area.

Swimming facilities were good

Wifi did not work in any of the rooms, the modems in each hall did not have any power going in to them!

Location Easily accessible rooms

Dated rooms Far too hot in room

excellent free WiFi spacy free parking in front of the hotel easy access from Motorway

hotel bar/pub empty/semi closed at 10pm expensive breakfast

The hotel had character, and most staff seemed friendly. The night porters were great and pleasantly served us in the 24 h bar when we got back from work so we could wind down with a drink and a game of pool.

The room was so very very hot. The central heating pipes ran thro the room an they didn't turn them off until midnight. The rooms were like saunas. The night porter did bring a fan to the room which was left on all night. Also the bed was incredibly soft.