West Ham United Hotel  

Layout and cleanliness of the room, especially the bathroom.

Was told breakfast was until 9.30, but upon arriving at 9.15 we were told it finished 15 minutes earlier- there seemed to be some confusion among different members of staff about times for breakfast- I expect we weren't the only guests that have experienced this.

Very unique hotel

Staff on reception had bad language and didn't realise I was only say 10 metres away

Good location close to tube station, parking available free and secure. Interesting to sleep at a football stadium. Good use of facilities by West Ham United converting corporate boxes to bedrooms.

Balcony not able to be opened due to it being onto the football stadium.

On site facilities were good, rooms very comfortable, buffet breakfast excellent .

It was nice with helpful staff .. the view on soccer field was nice, has to be great on play days ..

Wifi is paid (daily or weekly - £12,5) and with the most complicated setup imaginable .. no fridge/bar in the room, or maybe there was, but was locked ..

The location of this hotel was perfect for my trip

The hotel is used for other functions and so during my second night in the hotel my room was opposite a function hall being used for a Hugh party with very loud music and children running up and down the long corridors

Free parking

Food was nit good

Service was excellent; everybody was extremely helpful and friendly - nothing was too much trouble, a fact observed in the way I was treated plus others both in reception and in the bar/restaurant. Well done!

The only thing that was a let down was the water pressure in the shower - I had to run around to get wet!!! Apart from that, facilites were very good for the price I paid and I would definitely recommend the hotel to others.

We stayed here to be near to the East End of London and also a place with car parking - great position, we walked out of the hotel, along the road and took the tube into central London with ease. We also drove from the hotel to the new Westfield shopping centre at Stratford (about 4 miles away), again with ease. For anyone who loves football this is a most amazing place to stay - the staff were all very friendly, the room was great (overlooking the pitch) and the breakfast was very good too, again served by very friendly staff.

As the rooms overlook the football stadium they are very quiet.Tube station was nearby so easy access into the city.

The staff (especially Michelle, Simone and the Security guys) were excellent and went out of their way to make sure everything was perfect. The stadium shop liaised with the hotel to arrange to have a shirt for my partner on the bed when we arrived. Michelle and Simone arranged for the two of us to go through the tunnel to the pitch. Our room overlooked the pitch so we got to see the team train and later got autographs from loads of them. The food was lovely and the dishes were very generous portion sizes! The room was clean, modern and comfortable. A lovely, relaxed feeling to the hotel and the best experience of a hotel I have ever had. Loved it!!

More tea, coffee, etc in the room (although when we asked for more milk we were given plenty- a pint!)

The surrounding area would make me never wish to stay at this hotel again.