Mercure Wigan Oak Hotel  

Good staff, nice location

Noisy visitors in the neighbouring room who were talking loudly until midnight, so couldnt get sleep until then!!!

Good size rooms/bathroom and great value for money.

The breakfast was over priced.

the location the staff were excellent and very accommodating and it was spotless

The staff in general,and the organisation of Franco was very good and friendly, in fact the wedding of my youngest daughter there was just perfect .

Not a thing.

friendly welcome. dinner and breakfast excellent, staff welcoming and friendly. room clean, our visit, 2 rooms booked, was to attend funeral, so not really leisure. however have not visited wigan for many years and found hotel ideal location for exploring centre and shops

more sachets coffee in room please

I have been using this hotel (under various names) for 12 years and have never had anything to complain about. Staff are always friendly and helpful

Most staff were friendly and helpful, shower facilities were excellent, location was perfect for shopping and nightlife

One particular older member of staff, extremely rude! Not helpful at all, rather insulting ! Would not return specifically for this reason. A real shame because the hotel was lovely!

Tremendous value for money.

The hotel was hard to find located off the main road.

Excellent value thank you very much well situated for shopping and railway station easy to get out to Liverpool, Manchester and many other places

Location. Price. Comfort.

The staff made this hotel a pleasure to stay in. All the staff were friendly, helpful and cheerful. Nothing was too much trouble - particularly for the restaurant manager who bent over backwards to help and accommodate an awkward group of friends with ever changing needs. Franco deserves a medal! The reception staff were also excellent and really helpful.

My room was 116. The heating had not been turned on prior to our arrival, unlike all the other rooms in our party, so it was like a fridge. Even once the heating was switched on (via a switch round the back of the radiator which was not visible) the room never got really warm over the whole weekend as the radiator in this room is tiny and couldn't cope with the freezing temperatures. Consequently we were always cold in the room and needed an extra duvet each to sleep at night. Apart from this I couldn't fault the hotel.

The facilities at this hotel, were excellent. I am looking to stay again in May. Thank you

n/a

Hotel was clean and comfortable and close to the town centre

good parking, super friendly staff and excellent food

The hotel was clean and comfortable. The room was spacious and I slept very well. I chose not to have breakfast or an evening meal in the hotel so cannot comment about these services but the facilities looked to be of a high standard.

The wi-fi code would only work on one device, which was not explained to me, and after I had linked it to my phone, I was unable to do the same for my laptop leaving the service useless.

Everythin

Great service, professional and courteous, room was very clean, bed, king-sized and ultra comfortable shower, piping hot - if required! all linen very clean. fairly central to town, will definitely be returning...for another Warriors weekend!

A good location for the football. Friendly staff. Comfortable room.

Hotel felt a little tired. Breakfast was poor and I had to send back tho was replaced quickly and staff apologetic

lovely, helpful staff, a nice hotel in a good location. Good breakfast. would definitely stay there again.

3. 95 for a cup of coffee

Location to Town

Noise from lift. Tap broken on the shower. Card Key Entry not working. Surly Staff

Good value for money gret location friendly staff

Ideal for visiting Wigan to watch the Warriors. Really comfortable king-size bed.

The bathroom taps turn the wrong way, you get splashed when you try to turn them off!! The view from our bedroom overlooked the dirty and rubbish strewn service area. Other than that, it's a pleasant and comfortable hotel

Quite hotel with nice room for an affordable price

Needed to pay extra for breakfast (£8)

Room clean and spacious

Bar area clinical, no TV, so no sky sports

Very friendly staff, keen to please. Large comfortable room that was wonderfully quiet [it was on the side of the hotel away from the road]. Paid £60/room inc Breakfast which was overall excellent value for money.

Not good for access to local amenities, especially on a cold dark winter's evening. Restaurant food was overpriced and breakfast very ordinary.