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Newest reviews for Mercure Wigan Oak Hotel

  • Andrew
      United Kingdom
    August 26, 2014

    Bed was awesome. Best nights sleep ever. Spacious stylish comfortable room. Breakfast was delicious and hot !

    Couldnt fault anything

    8.8

  • Ian.
      United Kingdom
    August 19, 2014

    Room and lovely size bed

    Cost of breakfast . No subtitles for the hard of hearing on TV . Corridors where dark and lights were slow to come on

    7.1

  • Philip
      United Kingdom
    August 19, 2014

    waitress staff worked very hard to please despite being very busy at all times through coach parties

    reception. bar and lounge areas all dull and lacking custom care & facilities

    5.4

  • Molly
      United Kingdom
    August 12, 2014

    everything

    10

  • Janet
      United Kingdom
    August 12, 2014

    comfortable beds & pillows large spacious room

    2 staff at the bar talking to a woman they new. I had to ask if they were serving one replied yes and carried on talking, they need some serious training that is a management fault also I phoned 2 times to ask for help with getting to the hotel as we had problems finding it, I was told he could not help as he was not from wigan I cannot be the only person to have asked this question very poor customer service it is a shame really as the hotel looks very impresive

    6.3

  • William
      United Kingdom
    August 10, 2014

    it was great location rooms spacious very help full staff

    10

  • Sally
      United Kingdom
    August 10, 2014

    The staff were very polite and chatty, especially the receptionist. Excellent parking facilities. The beds were very comfy, Nice toiletries in the bathroom. Very good hot and cold buffet breakfast

    Nothing

    8.8

  • Garry
      United Kingdom
    August 3, 2014

    Excellent

    9.2

  • Traiani
      United Kingdom
    August 3, 2014

    Comfortable, clean, quiet

    9.6

  • Angela
      United Kingdom
    July 25, 2014

    Room was comfortable and clean and loved being able to order fresh milk in morning in bedroom for early morning tea Staff on reception desk were very helpful and had a polite manner

    We paid extra for breakfast. There were not enough staff to cope and so people were waiting for ages to get a table Once having a table, service was very slow - and cooked breakfast items were delivered to the self service hot plate one at a time and took more than 20 mins to arrive We asked if The staff seemed to be struggling due to serious staff shortage and when we went to ask it seems that there was not a manager on duty who could deal with this. Not good enough!

    5.4

  • Angela
      United Kingdom
    July 23, 2014

    Location was spot on staff very friendly and helpfull rooms very comfortable bed really comfy

    Nothing

    10

  • Mark
      United Kingdom
    July 22, 2014

    Room clean

    Poor value breakfast

    6.3

  • Anonymous
      United Kingdom
    July 21, 2014

    Really comfy beds

    Lunch was awful-sausage rolls and cous cous what a combination!

    5.4

  • Pam
      United Kingdom
    July 20, 2014

    Located near to shops/bars/ restaurants Bar was well stocked Food excellent Restfull

    10

  • Nigel
      United Kingdom
    July 15, 2014

    The breakfast is amazing! The staff are friendly and there is lots of parking available

    Wifi is terrible

    7.5

  • John
      Ireland
    July 13, 2014

    If you value your privacy this is a great hotel. The staff are friendly but unobtrusive. The food is good and reasonably priced. The hotel is located in a quiet area and is within comfortable walking distance from the centre of Wigan. We will return to the hotel when we are in the Manchester area again.

    No fault with the hotel.

    8.8

  • Anonymous
      Greece
    July 13, 2014

    within walking distance of railway stations. Quiet room away from traffic noise. Close to huge Tesco store

    8.8

  • Clare
      United Kingdom
    July 6, 2014

    Right in the town, opposite a huge tesco. Hotel lovely and clean. Room service good, nice food.

    There was a howling guide dog above me in the room above that disturbed me for a couple of hours.

    7.9

  • Anonymous
      United Kingdom
    July 3, 2014

    Big comfortable rooms Nice shower/water pressure Good internet speed Close to the centre of Wigan (2 min) Breakfast worth the 8 pounds Incredibly friendly and accommodating front desk Easy walk to DW Stadium (20 min)

    Breakfast staff were a bit flustered, but everyone did seem to come at the same time Really nothing bad to say

    8.3

  • Anthony
      United Kingdom
    July 1, 2014

    Friendly Reception staff comfy bed

    Noisy guests at Wedding when we arrived, although we did get a apology from the GM and a free round of drinks.

    5.8

  • Anonymous
      United Kingdom
    June 30, 2014

    Good home cooked food

    Problem with repeated fire alarms at 1am.

    5

  • Sue
      United Kingdom
    June 29, 2014

    Very comfortable room lovely bed, very clean

    Nothing

    7.5

  • Anthony
      United Kingdom
    June 23, 2014

    Location. Internal noise at absolute minimum.

    Bed quality could have been better. Decorative cover on the twin bed I did not use was torn and clearly should have been removed long ago. Lighting in corridors should be better.

    5.8

  • Ian
      United Kingdom
    June 23, 2014

    Nice hotel and room was cleanand tidy

    Liked it all

    7.9

  • David
      United Kingdom
    June 17, 2014

    Everything only down side was the price of the breakfast

    Having too decide when you booked in if you wanted breakfast every morning as it was 8 pounds if you booked when you were checking in and 13 pounds if you decided later why the difference

    9.2

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