Ayr Station Hotel  

lovely character building, with good sized rooms

Handy for the Jazz Festival

Limited dinner options

Hotel room was very nice &clean staff very helpfull

We went back to hotel for drinks to find they had no tap beer/lager so we needed to go back out to town as there was 6 of us we felt this was a bit strange for a hotel

Sensible Prices. Sensible Staff .Convient Location

Reception area, breakfast restaurant, decor in room, bedding

Friendly,helpful and efficient reception staff. Interesting building of great character. Appreciated plentiful spare pillows extra to 1 on bed per person. Pillow cases for same delivered to room promptly on request. Useful iron and board available (didn't use) Bathroom clean. Bring your own shower cap.

Generally run down building, a shadow of its former glory. Our bedroom had 2 drawers missing from the unit; there was space for what had been a mini bar, but none there; part of the base of the very small double bed was broken. Carpet stained and dirty. Breakfast adequate; first morning had to ask 3 times for porridge, Sadly, a place in terminal decay. It would take a lot of money, energy and imagination to fulfil its potential. I feel mean writing so negatively, but it was OK as somewhere to sleep for 2 nights. Wouldn't have liked to stay longer.

Food was good in spite of service. Room was spacious and warm.Location is great. Price is good and the ambience is good normally.

We have loved this hotel, have been to it at least 5 times. This time the service was really poor. We were told that this was due to the owner's friends, family taking over the hotel. We were put in the breakfast room (only table) for dinner. We felt like second class citizens.First night service was just awful and we were freezing. At breakfast, although food was fine, there was nothing on table, had to get our own cutlery, sugar, milk, napkins etc.I was asked to pay up front on arrival. This is new. Had I been aware of what was to follow, I would not have paid for our first evening meal when we were left abandoned in middle of meal, manager admitting that waiter hid and that the room was freezing, Manager said they were all knackered after serving 200 guests. We were given complimentary drinks but felt we could have been offered more. Sad because we loved the hotel.

Overpriced Jaded elegance Tired looking fcility Did not supply toiletries in the bathroom Did not supply glasses (even plastic) Supplied cups and saucers were dirty Bath had not been cleaned (hairs still in tub) Toilet was stained under seat from previous occupants

a very old and magnificent building. good food.

a bit run down and frayed at the edges with no attention to detail, basic.

Staff very friendly and location very central for shopping and leisure.

The bathroom required a makeover especially the shower units,the Hotel is a beautiful building with enormous scope and potential...but it does need meaningful investment.

the breakfast was very good thats it

the bedroom was cold and not very big, the floor in the bathroom was broken, there was a drawer missing from the dresser,also no information pack have stayed at this hotel before, and found it to be very good but it is letting standards slip ,with very little staff in evidence

Basically, it was handy for where I was working in Ayr Town Centre.

It needs bringing into the 21st century. It is an old hotel and needs to be refreshed quite a lot. I'm not writing this to complain but there were many things that, on their own, I wouldn't normally bother mentioning. However, there were so many niggly things that it got quite annoying in the end. I checked in on Monday evening and it got off to a bad start, as they never had a record of my reservation, despite me having a print out of my Booking.com booking. Luckily, they had rooms spare. Then, the credit card machine wasn't working and they asked me for cash, which I didn't have on me. I checked out on Wednesday morning and it still wasn't working. Although this probably wasn't the hotels fault it was annoying that I had to go out to a cash machine in order to settle up. On Tuesday morning, I went down for breakfast and there is a sign asking you to wait to be seated. I waited, for almost 8 minutes, and might have still been standing there now had I not walked over to knock on the kitchen door. I put 2 slices of bread on the toaster, the type that carries it on a grill over the elements. The conveyor was moving so slowly that the bread was like charcoal by the time it dropped back out. A member of staff was unable to adjust it, but at least they went into the kitchen to get me some toast from there. I tried to open the bedroon window before going to bed but the handle came away from the rotting frame and I was unable to open it. Other things to niggle were that there was no toilet brush in the bathroom, not good after a curry the night before. Also, there was no hairdryer in any of the drawers. For hotels these days, that is quite bad as they are probably standard even in prison cells! To cap it all, when they serviced the room, they never changed the towels. I had used the bathroom towel for 2 showers and they just hung it back on the rail for me to use again.