Ayr Station Hotel  

The hotel was condemmed, when we arrived the lift was closed down by the fire inspectors, there was no kettle in the rooms, the rooms were very damp and smelt musty the toilets would not flush, when we asked to see the manager we were told the he was not on the premisses and had not been seen for 2 days The only reason the hotel was allowed to stay open was that it was fully booked for the Scottish racing weekend but we did not see many people in it I felt sorry for the staff one girl doing all the rooms and two doing shifts on the reception desk. We tried to get our money back (we had to pay in cash on arrival as the machine for the cards was not working,)??? I am glad to see someone takes note of customers views. Thank you.

Breakfast very poor portions and presentation

I have never stayed in a more disgusting hotel in my life,ive been to a few.On arrival we were told our room was ready,the bed had been thrown up and on inspection yellow urine stains were apparent on the sheets.The bathroom was gruby and had not been cleaned and this was meant to be ready.At breakfast next morning I observed a gentleman laying a table,he removed a knife from the basket, looked at it,wiped it on his shirt and set it on the table for use.At this point we got up and left ,this place should be shut down.

Staff were very friendly and made the stay a pleasant one. The room was very good and recently decorated. The hotel location in the centre of Ayr means it is close to all amenities. We enjoyed our stay here/

This hotel is a disgrace, absolutely filthy !!!! Dirty used toliet on arrival............ Filthy units in bedroom............. Window panel missing...................cold!! Dirty bath with used bar of soap left as toiletries........... Large urine stain on one of the beds...................disgusting!!!!

I kiked the warmth of the room, but the television was not working properly so we didnt get to watch other than that it was fine. Staff where very accomodating and freindly.

No television to watch, sometimes the heat was a bit much ( but just opened a window) better warm than cold 8-)

I loved the old fashion design it must have been very grand back in the day.

It needs some tlc to get it back too how it was

I was very disapointed with staition hotel wich ihave with my wife stayed in a few times before .first we were told we have been alocated room122 then told room no achange of room No 109 .Then after about 15 mins we were asked to pay cash not credit card that I booked room with the night before then we got keys.we go up to room and we were very disapointed no electricity at all no curtains up they were lying on the floor so we go back to reception sorry they say can ucome back in one hour .so of we go and come back 2 hours later got key to diferent room again . Then later we go to bar for drink all the bars closed they did eventualy open one and it closes half hours time because they have a big function on .dinner was disapointing only 2 choices with frozen microwave veg .My wife and myself were very sad at hotel we had good times there before

the breakfast was very good thats it

the bedroom was cold and not very big, the floor in the bathroom was broken, there was a drawer missing from the dresser,also no information pack have stayed at this hotel before, and found it to be very good but it is letting standards slip ,with very little staff in evidence

Handy for the Jazz Festival

Limited dinner options

On arrival there had been abooking mix up and hotel had no record of our booking. This was quickly and efficiently rectified by the v helpful staff who then allocated us a family suite. V nice. Had a great stay and would certainly return. Thank u to all staff.

Convenient for train as that was our reason for staying

We arrived and were giving a room with broken shower and could not get television to work so when I reported it to the receptionist she kindly gave us another room. We were not advised where breakfast was served and when eventually finding the Arran Suite we waited 25 mins to get served. So on a whole it was convenient for our needs but wont stay there again