I stayed on business for live at Leeds festival, warned a member of staff that I would be back late which they said they would take note of. They didn't offer me my key card when I originally turned up to drop my suitcase off, so instead I got back at midnight (reasonable for a Saturday night) and had to stand outside for twenty minutes as no one was on reception or was answering the phone. In the end a guest let me in then I had to wait another twenty minutes to try and find the night porter who had left the bar and reception. When we finally got checked in and arrived in our room we decided to get room service which was offered on the menu after 10:30 pm, again I rang room service / the bar / the reception then went to find someone buy again nowhere to be seen. The hotel room was beautiful, so absolutely no complaints there but next time I will rent an apartment for the same experience.
Room was beautiful, comfy bed, very close to the station.