Hated where our room was situated at the top of approximately sixty
steps on the top floor of an annexe (Lodge) (third floor) with 18 to 21
steps with half landings in three sets in addition to the steps outside.
I have breathing problems (bronchiectasis) and am awaiting total knee
replacement, my husband has a heart condition. Asked the receptionist if
we could move to a twin bedded room on a lower floor and was told
nothing available. Hated the bed -booked a twin room (confirmed on my
booking confirmation) and had a hard uncomfortable double). Very old-
fashioned bedding. No toiletries, not even a small piece of soap
provided, even though we were shown other rooms in the same annexe on
our departure and they had toiletries provided. The receptionist who
refused to move us was very unhelpful on every occasion and with every
enquiry. There were a number of errors on our booking compared with what
we actually received and she was unwilling to help or amend the
hotel's mistakes, we had to rely on another member of reception
staff putting a word in our defence. Tried to book a return trip for a
themed break but was given conflicting information by two separate
receptionists. Bad customer care when purchasing gifts at reception too.
Absolutely loved the food - there was no faulting it, loved the location
of the hotel on the seafront, loved the care and attention by most
(except two) of the staff (cannot remember all names or descriptions of
the good ones but here are a few I do remember Sam in reception and
young blonde lady in reception, Neal, Thomas and Stephan waiting/bar
staff, David in restaurant, Michelle in restaurant, loved the
entertainment, loved the pet friendliness toward our nine year old dog.
Loved the little touches to the service in the restaurant and when
taking tea/drinks in the lounge.