Best Western Queens Hotel  

Room was very good and clean. The hotel was walking distance from the centre.

At the desk was a girl who could't care less.

Hotel staff very friendly. Ideal location for shopping and train station.

Good location. Nosey Parkers was good in the evening. Staff were helpful.

Room was poor. There was no blind in the bathroom, only a net curtain in an unfrosted window. This meant that you had to bathe in the dark. The room was scruffy. There was only one very thin pillow per bed and no spare. Wall paper was coming off the walls. The breakfast was of poor quality and by 9 o clock they had run out of a lot of things. Nosey Parkers was good in the evenings. Service was quick and the food was excellent if a little overpriced for what it was. We had a groupon voucher for Nosey Parkers which was why we chose that hotel.

The only thing going for this hotel is it's location- I was last here in the mid-80's and everything appears the same!!.... Smells like an old folks homes either spend some serious money on it or convert it to flats- amazing location and building but like stepping back in time!!!

Matched expectations

Location is simply great.

Internet connection was really slow - had to use my 3g.

The location was close to restaurants, shopping and business needs.

Good location.

Very cold bathroom because it had no heating there; there was a warning sign in the bathroom - "Our sensors are very sensible so please close the bathroom door while showering" - I think the sensors are just old, not "sensible".

It is a very good hotel, located at the heart of the city. Very near to the railway station and the Dundee University as well as city centre.

The get up of the room can be changed to make more space for movement and there should be arrangement to keep the suitcase/strolly and use it.

Nothing

This was the worst hotel I have ever stayed in in my life. Apart from the room itself, which was reasonabe, the hotel was dirty, smelt absolutely terrible and was thouroughly revolting. The chairs in the bar/restaurant were disgustingly filthy and threadbare and everything about the place was awful. Our room was on the lower ground floor and backed onto the car park. Both sash windows had broken locks and could easily have been accessed from outside. I shall be complaining to Best Western and will never visit one of their hotels again.

Lovely clean warm rooms. Your options do not allow the possibility of saying if travel was with an elderly person. However I was with my mother aged 82 for whom the comfort and ease of access was important. She was delighted with the hotel too. But please see our only criticism below.

Breakfast was very good apart from the coffee. Since a huge choice of really good espresso coffee is widely available in any high street, the rather weak filter variety on offer in the hotel was disappointing.

Location size of room excellent service and food.There are a lot of orginal features in this hotel.

Central location.

Very small room.