Queens Hotel  

The location was convenient for trips into the city. The manager was very obliging and responded efficiently and politely to our complaints.

The broken bed, the television that didn't work, the unclean bathroom and the noisy guests during the night during our first stay; and the difficulty finding the basement room through a labyrinth of stairs, doors, corridors and a courtyard while carrying heavy luggage during our second stay. The breakfast consisted of toast and cornflakes.

hotel room was basic , we travelled with a child hence booking the family room , once she was in bed our only option was to go to bed ourselves . No side lamp and luckily she is not afraid of the dark as we would have had to leave the bathroom light on , but when you put that light on the nosy extractor fan came on . Only two towels were left in room , do we share after the shower or does one of us go without .The shower tray did not drain as quickly as it filled. Breakfast was very limited you had a choice of cornflakes or toast end of. View would have been stunning if windows were clean , could have sat on balcony but limited seating and you would have to climb over other guests to reach a table. Wish i had known that the city was so far away from this hotel ,( will check thouroughly next time) what i saved on room price was spent on travelling by train , tube , tube , bus and that was after a ten minute walk to nearest station via a steep hill .Coulod go on but limited to three hundred words ........

hotel was fine for what we wanted,we only stayed for one night as we can down for the football match

Would not stay in Hotel again found it very noisy everywhere in room and on concourse, did not get goodnights sleep because of noise at one stage my husband had to bang on ajoining wall because of noise and that was about 3.am Shower was in bath which was not good for him as he is 72 Not good experience !

Very helpful security man called Nick I think helped with luggeage and information about local scene. Very enthusiatic about the future plans for the hotel. Good cornflakes

Fitly entrance hall and very dirty fish tank Steps - no disabled access and if there was one, it was not visible Filthy furniture and the left luggage room was untidy Booked a lower ground floor but got the 3nd floor despite disability and advance request Non-properly flushing toilet Shower - look warm water and did not get hot enough for a hot shower after a rain soaked afternoon. Impolite reception staff Check in staff could not find booking and with disability. Rabbit hutch style corridors Rude and unfriendly catering staff Dirty dining tables and Filthy and smelly rag used to wipe tables repeatedly Filthy and unfriendly breakfast table staff - a brief eye contact, little smile and an hello hurts no one New definition of continental breakfast - As Not provided as advertised No fresh milk No choice of milk i.e. semi - skimmed / full fat Toast and warm tea only breakfast Not fresh fruits No choice of fruit drink Back pack / Hostel setting Poor and dangerous carpeting Dirty tea set in room - tea stain and mark of use by previous occupants Back breaking old style and size bed - for double bed TV yes - with you standing holding the Arial to gain poor reception still Limited TV channels Many sub steps - twisted ankles many steps on the way borrowing through the various doors and within the room Offensive smelling drain Constant running tap - difficult to relax Limited toiletries, no shower cap, cotton buds, and one 50p size soap Staff of the hotel badge into the room using own master card key and did not even knock first and this was just after we returned from the warm tea and toast breakfast around 8 am or so Hotel rent rates on display, so the online half price room sale information was misleading. We would have preferred to go up further for an hotel with better facilities etc and pay full price if necessary.

Leaving the premises!!

Im Not one to complain normally, But staff were rude, put in a room that i wouldnt even let a dog stay in, mold all over the curtains, bath, Lights had cardboard around them to hide the wires which had then been painted, Dirty toilet brush lying next to the toilet, was supposed to be a double room and had two single beds pushed together, Tv With no ariel, went to complain and was told i had to wait as he had customers to check in, i said what about the customers already here, so he walked off, saying the Hotel was fully booked, i replied well it wasnt when i booked on Tuesday, then another man gave me another room, this was jus as bad with rusty radiator falling to bits the list could go on, then had a call at 12.20am waking us up asking oh so you have moved rooms then!!! arrgghh

This is a clean hotel situated in South London which is ideal if you are working to a tight budget or trying to minimise your expenses.

My room was equipped with all the facilities for making a hot drink except a kettle.

Exactly what you expect for the money, a bed and a bathroom. Room clean if slightly worn and dated. Perhaps not up to big name budget hotel standards, but you get what you pay for. Location is very good, nice area with good transport links to Central London - hotel to Victoria or London Bridge in 25 minutes by overground. Definitely budget, so if you are out to impress or care about perfect decor not for you - but these things cost. High occupancy means you may hear other guests but if you just want somewhere to rest your head in London and are not expecting to spend much time in the hotel it does the job.

The hotel looks great from the outside, price was excellent. The staff were excellent, very friendly and helpful and some of the best i've encounted in many years of travel. They are a great bonus to the hotel.

The room was in need of updating, the noise from the outside and above wasnt great, a coat of paint is needed. Buffet breakfast was poor and let the hotel down.

My room was clean and it was handy for Crystal Palace Sports Centre where my son had an assessment the following day.

The staff on duty was not particularly polite or friendly and I had to ask him where the dining room was and what time breakfast was served. The room was for 2 single people - mother and son aged 18. I was given a twin room with bunk beds which I did not feel was appropriate. Breakfast was poor. Cereal and toast only.

Close to the Train station.

Carpet was not clean in the room - no hoovering.

We stayed to the Queens Hotel because of the price and the location which was close to the subway station! Finally, comparatively to services offered, the price wasn't fair enough and the subway station was 15 minutes faraway! Carring the suitcases you couldn't walk but you had to take a taxi! (It is on a small mountain)!

The breakfast was very poor (only cornflakes and bread with marmelade)! The hotel was very big so the rooms were faraway from the reception and the wi-fi! The personel weren't helpfull but roude! The rooms were dirty and the reception room also very dirty! The rooms were very cold and we went on November ! Finally, the photos show the room have nothing to do with the reality! There is no reason to stay in that hotel! Nothing wasn't good at the end!

It was close to my son, who I was visiting. Central for visits to London attractions

When I arrived there were 4 of us in the queue and the receptionist kept taking phone calls so we had to wait whilst he dealt with them. On one morning my cup and saucer were not changed and no replacement coffee/milk was left.