Quinns Hotel

Booked for some visitors to the area and ended up staying as well. The location in Richmond was superb and the price seemed a bargain when booking. It all ends there. Very outdated, bathroom falling to pieces and choice of cereal or cold ham & cheese for breakfast. If you need a roof over your head then fine, but don't expect anymore than that!

It provided an en-suite room but the shower was not hot enough to use, the toilet didn't flush properly and, although the bathroom itself was clean the furnishings, decor were in need of upgrading. I had had no idea that I wouldn't be able to get food or drink at the hotel, which indeed should not have been described as a hotel at all because it was really a B&B or guest house. The breakfast arrangements were minimalist. Apart from being told which staircase to go down to get your breakfast there was no service at all.

Very welcoming, helpful staff, good sized room, warm, fresh breakfast, easy to find, good location for theatre trip

The hotel was very clean and had everything necessary in rooms -although decoration a bit tired looking.

That only a continental breakfast offered.

The friendliness and helpfulness of staff in dealing with a family whose ages ranged from 1 year to 90 years

The front steps are difficult for the very young/old to negotiate.

no fuss, simple service

Car park is poor, very small and tight spaces

ease of parking. ease of access to london.

television not working properly an efforts to rectify by the staff were not successful.

Welcoming reception, good response to problem with toiletflush, good continental breakfast and attentive staff

Hotel very shabby especially shower cubicle in en suite. In need of complete refurbishment.

It was convenient for Richmond centre & for merely providing a bed while we visited relatives in Richmond

The decor very tired inside - more attention needed to cleaning & to redecorating.

The hotel feels very tired and in need of refurbishment. The rooms in the older part of hotel were of a very poor standard.

clean sheats

old decor

Based upon our experience, you would be strongly advised not to stay here. Our room was not particularly clean or comfortable, which represents poor value at this price. Also, we found the staff to be unfriendly. But these points are minor compared with the traffic noise, which was constant throughout the night. As a result, we cancelled our second night here, which the receptionist did rather reluctantly.