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Newest reviews for Best Western PLUS Cambridge Quy Mill Hotel & Spa

  • Carol
      United Kingdom
    25 August 2014

    Lovely setting and location. Enjoyed the use of pool and jacuzzi after our days out. Room was not in main building which was to our advantage as it was very quite even during a wedding event . Thank you Zoe for recommending our choice of room Would recommend the hotel to friends and definitely stay again

    There was nothing we didnt like

    10

  • Chris
      United Kingdom
    21 August 2014

    Excellent Spa and Breakfast Spacious bedroom

    Bedroom dark with small window- no view Lack of fridge, safe, air conditioning Drinks and food expensive

    7.5

  • Andrew
      United Kingdom
    21 August 2014

    The room, the staff, the food, the spa and pool, the service, the grounds were all fabulous. One particular member off staff, Tracey (bar and restaurant area) was a pleasure to be around. So helpful and service with a smile. Room service breakfast was a real treat

    The main (large bar) had a less welcoming feel, not cosy, more like a large waiting room. The air conditioning in the room was hopeless. We thought the spa facilities were wonderful, however when we were using the pool in the mornings the 'regular' uses who huddled in groups talking, treated us like interlopers and said they didn't like us interfering with 'their' facilities and routine!!!

    8.8

  • Daniel
      United Kingdom
    19 August 2014

    Location, appearance, room, staff.

    No signal on two networks. No wifi in room.

    8.8

  • Louise
      United Kingdom
    16 August 2014

    The facilities are great and the staff very friendly. I will go back, but eat in the restaurant!

    The menu selection in the restaurant was very limited so being a two rosette restaurant I expected something very special. It wasn't. The meal was bland and boring. Very disappointing. The bar menu looked much better and the other diners food I saw looked lovely. Which I had eaten there! Although a very comfortable bed, the room was warm despite it not being a hot night and the duvet far to thick. Yes there was a ceiling fan, but a summer weight duvet would have done the trick.

    9.2

  • Christopher
      United Kingdom
    14 August 2014

    Very nice rooms, seems like brand new. Food is lovely and reasonably priced, bar area is good. Lots of free parking. Close to the A14.

    Wi-fi is free but very slow in the evenings, found it difficult to work.

    8.8

  • Tom
      Australia
    14 August 2014

    All of the above

    9.2

  • Anonymous
      United Kingdom
    12 August 2014

    The beautiful setting and very good facilities

    Distance from reception to room in block when leaving in heavy downpour no cover from elements

    9.2

  • Alan
      United Kingdom
    9 August 2014

    Everything seemed to be in place until you turned on the shower from outside the bath.

    I want to know how warm the water is before I get in the shower which is alright if you have long arms to reach around the shower screen. Also for the shaving mirror could do with some light. The light bulb is over the bath, fine but I would also want a light over the basin. Otherwise everything was fine.

    8.3

  • David
      United Kingdom
    9 August 2014

    Great room and jacuzzi bath Decent spa for a quick swim

    8.3

  • Darren
      United Kingdom
    9 August 2014

    Room was excellent

    Bar menu very limited

    9.2

  • Tristan
      United Kingdom
    7 August 2014

    Spacious rooms Very good food excellent selection of whiskeys

    Very warm room No air conditioning Poor Wifi (but was given a hardline box)

    7.1

  • Albert
      United Kingdom
    7 August 2014

    We enjoyed the swimming pool and the gym. The outside seating areas and the restaurant was excellent. The staff were pleasant and helpful.

    There was an issue with the electronic keys which kept failing. The Wifi was poor in the bedroom.

    8.8

  • Stephen
      United Kingdom
    5 August 2014

    Staff were excellent, food was lovely, rooms and bed was very comfortable, spa facilities were excellent, plenty of parking. Used it as a base for the folk festival and visiting cambridge .the only time we got soaked was in the pool, Very happy campers !

    Wifi patchy and phone signal poor in our room, which to be fair wasn't in the main hotel .

    10

  • Sue
      United Kingdom
    5 August 2014

    Excellent service and staff. Beautifully maintained with lovely gardens.

    Lack of air conditioning in the bedrooms

    8.8

  • Jacqueline
      United Kingdom
    5 August 2014

    Spacious room, comfortable bed, staff, excellent food, ceiling fan in room.

    Nothing, just a little irritated when hotel facilities like bar and restaurantbwere inaccessible because of events taking place.

    7.9

  • Sarah
      United Kingdom
    4 August 2014

    good location, charming buildings, nice walk through the woods, very good food, large pool and good access to the sauna and hot tub, clean and spacious rooms, tea and coffee/ kettle in rooms, good water pressure in the shower, good spa though books up quickly

    no air conditioning, only fans; wifi a bit slow

    9.2

  • Diane
      United Kingdom
    3 August 2014

    Cleanliness, pleasant staff, facilities, location within easy reach of Park and ride into Cambridge.

    10

  • Ann
      United Kingdom
    3 August 2014

    The staff were fantastic, the food lovely , clean and comfortable beds and pillows. Nothing was to much trouble, we will definitely stay there again.

    There wasn't anything I didn't like

    10

  • Anonymous
      United Kingdom
    2 August 2014

    Location

    Power cut which was not properly advised in advance

    7.1

  • Christopher
      United Kingdom
    29 July 2014

    All staff but especially Elaine on reception are exceptionally helpful intelligent and good.

    8.8

  • Anonymous
      United Kingdom
    29 July 2014

    Swimming pool Room Garden

    Large wedding there so poor facilities for non wedding guests Noisy bar poor service No tables/chairs left Suggest avoid Saturday nights in the summer

    8.3

  • Anonymous
      United Kingdom
    29 July 2014

    spa, character-ful accommodation, pretty good food and bar, pleasant gardens

    room "quaintly" small (was OK for us though!)

    9.2

  • Susan
      United Kingdom
    29 July 2014

    Rooms in the barns seem very new, are well furnished, have a ceiling fan (it was a very warm night), big white fluffy towels and nice walk-in shower. Our room was very close to pool and spa which is wonderful.

    No wi-fi, although staff repeatedly said they would 'fix it' - (they never did). The breakfast was over-priced - a very ordinary buffet, packet cereals etc, and any cooked food cost extra. In the dining room service quite slow and we needed to return white wine as not chilled.

    7.1

  • Glen
      United Kingdom
    28 July 2014

    Location very picturesque and close to Newmarket races. Also only a short distance from Cambridge town, railway station and local airport.

    Breakfast time became an issue, we had to wait 20 mins because chef had to cook for a small wedding party and when we did get our breakfasts there were items missing off our plates. As a hotel that deals with weddings all the time I would have thought this shouldn't have been a problem.

    8.8

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