Radisson Edwardian New Providence Wharf

the view

The service was poor and the staff were most unhelpful

The room was very spacious,eventually (see below) decor was modern and luxurious, the view over the river was fantastic and at night seeing the O2 lit up was wonderful! On the whole the staff were very helpful.

On checking in we hadn't had the room requested, the staff member told us that there were none left, as dutch business man had taken them all - yet when my friend when down to complain (a different member of staff) upgraded us for an extra £50 giving us a room that apparantly they didn't have! My friend also took her own towel which she kept seperate and even though we put the "Do not clean this room" sign on, when we came back the room had been cleaned and my friends towel had gone! We then had to wait on checking out for this to be found.

Reception staff were extremely efficient and helpful. All requests were met with no problem ie the transport to the O2 and hotel parking facility.

Whilst appreciating we were on a room only basis, we would have expected the breakfast bill to be added to our bill and not requested at the table before we had finished eating. A little intrusive.

I would just like to say perhaps your staff could make sure the key cards worked for the lifts and the rooms. Also the staff knew if other members had put suitcases in the rooms for guests as this di not happen in my case and my key did not work. I was not the only person in the lift whos key card didnt work

The hotel was clean and had good faciliteis

I booked 4 twin rooms which on arriveal were not available, i would like to have been informed of this when booking or later confirming the booking. As a female I found the lighting a bit dark and shadowy for appling makeup!

Good location for Canary Wharf and excellent river & O2 views. Smart rooms, no noise from outside or other guest rooms.

Staff at check-in did not care if we stayed or not. Advance request for twin room ignored and only solution proposed was upgrade to a suite at significant cost or go somewhere else!!!

Would liked to have spent more time at the hotel

1) The red footpillow on the bed. 2) The staff 3) Friendly guests 4) The view over the river

1) Far from Heathrow 2) Internetbrowsing gave an impression that the pool was in-house and included.

Modern room and close to the O2.

Bedside lights very dull - could hardly read

The staff were fantastic and couldn't do enough to help. We were lost coming into london and the concierge directed us in

Polite friendly staff, smartly attired. Clean Room/bathroom. The restaurant and bar was very good. Overall, a short but pleasant stay.

The staff were very good and most helpful. It is a great base for the "O2" Areana, utilising the nearby Docklands Light Railway and the Jubilee line. We were back at the hotel within forty minutes of the concert ending. One is directly opposite the "O2" and on the river.

The reception staff were very friendly nothing was to much trouble, and i must say that the buffet breakfast was excellent , it would suit everyone's taste buds.