눉We booked a superior twin room but were given a standard double, fifth floor. The view pretty awful. When we complained, we were told that it was because we booked via booking.com! They keep their twin rooms only for guests booking directly.
We were then moved to a king size double, 1st floor, a nice one. However, we were asked to move out after two nights as there happened to be a party right under our room. And we were promised a business room as a compensation. But in the end we ended up in another king size double, 3rd floor, very nice, but extremely noisy. We were too tired to complain again as it was just for one night.
At check-in, I gave the name of my company to the receptionist and I made sure she got the name right. On the invoice at check-out, however, was a completely different name, unknown to me, only the address was right. Messy!
The staff at the reception has no idea which room is which, and where it is located. I would suggest providing the receptionists with some floor plans. It would also be useful for the guests at check-in to know where their room actually is.
눇Breakfast was just perfect, included in the price of the room.
I enjoyed the afternoon tea (yummy scones) as well as cocktails in the evening.
Rooms are spotless clean and so are the bathrooms. Standard rooms are very small, one feels like in a card box. Superior and King size rooms are large enough.
Staff is very polite, attentive, and tries to be helpful.